Aztec Diamond Reviews

Name: Aztec Diamond
Address: Unit 39, Number One Industrial Estate, Consett, Unit 39, Number One Industrial Estate, Consett, County Durham
Rating: 4.69

4.7 Rating 4,103 Reviews

93 %

of reviewers recommend Aztec Diamond

4.7

Based on 4,103 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Aztec Diamond 5 star review on 7th February 2022

Laura Benson

Aztec Diamond 5 star review on 16th September 2021

Tia Wiser

Hailey Bertrand-Sluman

Aztec Diamond 5 star review on 10th September 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor fit - should of looked at the images closer even a poor fit on the models yous tried to hide it with a pony tail should of known”

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Posted 3 years ago

“J’ai reçu mon article blanc remplit de tâches !!!!”

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Posted 3 years ago

“I purchased two hoodies last week from Aztec diamond. One hoodie developed a hole in it due to the poor quality of the fabric/stitching.. the other is the strangest shape it’s huge on the top and then like a crop top, very uncomfortable to ride in. I emailed Aztec diamond to express my concerns especially regarding the hole in on of the hoodies and I got an email back practically insinuating I had caused it! I replied and my email was ignored. Very disappointing and I wouldn’t buy from them again!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave your review, In the emails, I can see you have been asked to return the hoodie to us so we can take a closer look at that issue. From the picture you've sent over, we don't believe it is a fault in the product but that the pocket has been pulled/caught causing the hole. When the hoodie is back with us we will be able to take a closer look at that for you we will know if this is a fault or if the hoodie has been damaged. In regards to the other hoodie, I can see you're still within your returns period, If you could also return that hoodie to us we can refund the £45.00 back into your account - Sorry that wasn't a good fit for you. If you need any help getting your parcel back to us please contact our customer service team on - Info@aztecdiamondequestrian.com Team AD.

Posted 3 years ago

“Horrible quality”

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Posted 3 years ago

Sorry, your feeling this way. Could you please give us a little more feedback? Are you not happy with the fit of our breeches, Or you have an issue with the product? I have included our email address below. info@aztecdiamondequearian.com We look forward to your email. Team AD,

Posted 3 years ago

“I was so excited to receive these and they arrived quickly which I was pleased with, however, I was extremely disappointed with the wear and durability of the item. I love that they have a phone pocket on the leg, but the pocket is too deep which I find annoying. The grips on the inside of leg and bottom areas are not grips at all, I have tried to ride in several different saddles in these and I slip in the saddle which is not fun when your riding youngsters. The writing on them does not wash well in fact it started to come off after one wash, also the material has sagged, I brought a small, I am a size 8, they fitted perfectly the first time I wore them and after the first wash they have sagged and now look baggy on me, and washed as advised. I dislike these so much after only wearing a couple of times that they are now painting and decorating leggings.”

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Posted 3 years ago

Hey, Thank you for taking the time to leave your review, we really appreciate your feedback! As a company, we believe this is the best way to improve our products. Our gripping system has been updated and will be available on our leggings launching mid-October, we also understand leggings aren't for everyone and some of our customers just don't like riding in leggings and will always prefer breeches. We are sorry you're not happy with your leggings, If you do ever feel this way about a product in the future please get in touch with the customer service team straight away and we can have the goods returned to us and your account refunded. We would hate for anyone to have a product they weren't 100% happy with. If you feel the logo on your leggings is faulty, please send over some pictures to our customer service team and we can take a look into this for you, Info@aztecdiamondequestrian.com Thank you, Team AD

Posted 3 years ago

“Riding legging is poor quality. The logo is peeling away after one wash, 15 mins on cold... also the waistband is disintegrating. Worn once”

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Posted 3 years ago

Hey, Please get in touch with our customer services team, on Info@aztecdiamondequestrian.com we can take a look into this for you. Team AD.X

Posted 3 years ago

“I bought the demon breeches and the material is so cheap... I expected way better quality for $90. The fabric is not stretchy. It’s uncomfortably tight around my calves and it’s loose around my wait and behind.”

Helpful Report

Posted 3 years ago

Hi Shannon, So sorry to hear that you are unhappy with your breeches. I can see that you are well within the returns and exchanges period if you would like to return the product to us. We would hate for anyone to be left disappointed with a product they have received from us. If you would like to discuss this further, please could you email our team at - info@aztecdiamondequestrian.com Thank you, ADE x

Posted 3 years ago

“Nothing I want is ever in stock :(”

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Posted 3 years ago

Hi Jaymie! So sorry that we do not have the items you would like to purchase in stock. I'm sure you are able to understand that it is very difficult times for everyone right now and we have been waiting on multiple shipments. Unfortunately, due to COVID-19 we have had several delays with manufacturing, shipment times, being able to get shipment slots. We are equally as frustrated as you are that we do not have stock available for our customers. We have so many new products and restocks on the way for the end of the year which hopefully you will love! Thank you, Team ADE x

Posted 3 years ago

“Really disappointed with the riding tights Cotton is coming away already. Definitely would waste my money again”

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Posted 3 years ago

Hey Rachel, We would love to take a look into this for you. I am sorry you're having trouble with your new AD leggings. Please could you send us over some pictures of the issue Rachel? Our email address is Info@aztecdiamondequestrian.com We look forward to resolving this for you. Team AD.X

Posted 3 years ago

“I haven’t received my refund”

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Posted 3 years ago

“I sent an email complaining on not receiving my order (Order No. ADE89870) although 11 days passed already and I'm supposed to receive it by now, but I didn't get an answer from your side and then you send me an email to review of ADE ??!! How do you want me to review and you didn't even keep me updated with my order ? Even the tracking shipment page is not updated, it's stuck on an old date showing that the order is still in UK.”

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Posted 3 years ago

“very poor quality and not what we expected for the price.”

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Posted 3 years ago

“Très déçue par le service de livraison. Voilà presque 10 jours que le colis est à ´ arrêt sur une plateforme...”

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Posted 3 years ago

Hey, Thank you for taking the time to leave a review, We are sorry your parcel is taking so long to arrive, Unfortuanilty due to COVID 19 postal services around the world are working with a reduced workforce. If you do need any help with your order please email our customer service team, I've included that email address below. Info@aztecdiamondequestrian.com kind regards, Team AD.x

Posted 3 years ago

“I haven’t received my order yet and it has been over 2 weeks. Please advise”

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Posted 3 years ago

Hey Jill, I am sorry your parcel hasn't already arrived, international shipments are taking a lot longer to arrive with our customers at the moment due to a lack of commercial flights, and issues with staffing throughout the chain. I've put a chase on your parcel, Hopefully, I'll have a response from Royal Mail early next week. We are sorry about the wait. Meghan, ADE,

Posted 3 years ago

“Female models look like they have eating disorders”

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Posted 4 years ago

Ms Nagel, We do not thank you for taking the time to leave this review as believe this is an unjustified and extremely unnecessary comment. We use a wide range of different sized models including real girls who are friends/employees of ours, coming from all different ethnic backgrounds in all campaigns, photos of this can been seen across our website and social media platforms. This is because, as a brand we believe that inclusivity is key, our products are designed for every woman. This needs to be practiced worldwide! I don't think that people, including yourself, understand the damaging effects a comment like this can have on someone. We would really hate for any of the real people in any of our images to see a comment like this because we know it is simply not true and they would extremely upset. Having an eating disorder is not something to be taken lightly - it is a serious mental and physical health issue that can have drastic effects on people and the families involved. If this comment was supposed to be a place of concern, which we don’t believe it is, we believe we should've been contacted privately. Furthermore, a physical appearance alone cannot be a true indicator of whether a person is suffering from an eating disorder. Genetics, lifestyle and other medical conditions can cause a slimmer appearance. However, a UK size 6/8, which must be the models you are referring to, is classed as a normal size without any of these factors being present. The world that can be so harsh, because of uneducated comments. We believe in empowering women and bringing them up - rather than bringing them down due to appearance. We understand that we can be influential to many young women, this is also another reason we practice inclusivity when selecting our models. We hope that in the future, people think about the personal effect a comment could have on an individual. From Aztec Diamond.

Posted 4 years ago

“Got my riding leggings in a medium I’m a size 10, struggled to get them on and when I did get them on I realised there was a runner all the way up the thigh, bad material, not far off thick denier tights but I’ve never holed them.”

Helpful Report

Posted 4 years ago

Hey Suzanne, I'm so sorry you're unhappy with your leggings. I've taken a look at your order and can see you've ordered our 3D under leggings. The leggings are designed to be used under our standard leggings and under your competition breeches, I also use mine as loungewear and love them! I would love it if you could send us an email Suzanne, I've included our address below. Hopefully, we can take a look at the issue your experiencing and resolve that for you. Kind regards, Team AD. X

Posted 4 years ago

“The products are overpriced :( and I’m very disappointed with my delivery I ordered the phone case and it didn’t even fit.”

Helpful Report

Posted 4 years ago

Hi Jawaher, Thanks for taking the time to write your review of ADE. We are so sorry you've had an issue with your order and are concerned something may have gone wrong with your order. We are always happy to help with any issues, please dont hesitate get in touch as we would love a chance to fix this for you. Team AD x

Posted 4 years ago

“The product looked lovey it the picture, when it arrived the colour was poor and the product was cheap and nasty looking, so iv returned it, asking fir a full refund”

Helpful Report

Posted 4 years ago

Hi Alexia, Thanks for taking the time to leave us a review. We are sorry you feel this way and understand everybody has different tase. however we are quite shocked by this. we have never had similar feedback on these hoodies before- they are one of our most loved products in the collection due to the high quality and thick luxury fabric. Nevertheless we hope you are satisfied with the service you have received for your refund. Kind Regards, ADE x

Posted 4 years ago

“Very disappointed as ordered a phone case for daughter for Xmas the only size was IPhone 6,7 and 8 As in this size case fits all of those phones so that was what I ordered, no other option, sadly they are all supposed to be different so clearly wrong size cases were being sent out, needless to say the one I got sent was for an iPhone 8 and doesn’t fit”

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Posted 4 years ago

“Some clothing if very good but others are very poor quality. I feel like I wasted £120 buying products in the sale which I am unable to get a refund on”

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Posted 4 years ago

Hi there, Thank you for taking the time to leave us feedback. We strongly believe in the quality and performance or our products, and are disappointed you did not feel that this is apparent with some of the products you purchased. It is exceptionally rare that our Returns team are unable to refund a product and they would be more than happy to discuss this further with you and come to a solution and rectify any issues you may have experienced with our products. Please don't hesitate to contact them on info@aztecdiamondequestrian.com and they will be more than happy to assist you. Thank you - Team ADE x

Posted 4 years ago

Aztec Diamond is rated 4.7 based on 4,103 reviews