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Aztec Diamond Reviews

4.7 Rating 4,103 Reviews

93 %

of reviewers recommend Aztec Diamond

Company Reviews

Product Reviews

4.7

Based on 4,103 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Aztec Diamond 5 star review on 11th July 2021

62

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Much of the advertised clothing is not available yet which was disappointing and a waste of time. The leggings I ordered are good quality and fit but unfortunately don’t have a sticky seat rendering unsuitable for riding!”

Posted 2 years ago

“Bought my daughter the jogging bottoms, thought they would have been better quality??”

Posted 2 years ago

Hey Sarah, Thank you for taking the time to leave your review, I am sorry you aren't happy with your purchase. please could you send us an email with some further information, we'd love to take a look into this for you.

Posted 2 years ago

“Was very excited when our breeches arrived and even more pleased when we unpacked them they looked lush! Sadly the sizes are extremely small and didn’t fit my daughter 😢 and no bigger size!”

Posted 2 years ago

“I got the pink baselayer for my birthday and loved it! It was super comfy to ride in, a lovely colour and super flattering to wear. However, after only 3 or 4 washes, the print for the logo began to peel and some of the letters on the writing down the arm peeled off completely. I can obviously still wear it but I am a quite disappointed. Due to this, I don't think I would purchase again.”

Posted 2 years ago

Please could you send us some pictures of the issue. We are unable to find your order on our system with the email used to leave your review. We would love the opportunity to resolve this for you. Thank you, Team AD.

Posted 2 years ago

“Comfortable, came fast but threads hanging out everywhere”

Posted 2 years ago

Thank you for taking the time to leave your review. Please could you send us a quick email with some pictures of the issues? Please could you make the subject line in your email REVIEWS, we would hate for one of our customers to be disappointed. Thank you, Team AD!

Posted 2 years ago

“Ordered online. Got delivery as stated. All OK.”

Posted 2 years ago

“Lovely leggings, excellent fit and style, however the print tends to crack or peel after use and washing”

Posted 2 years ago

Hey Rosie, We have tried to contact you via email, please could check your spam and junk folder we'd love to take a look into this for you. Thank you. Team AD.

Posted 2 years ago

“I really like the material however I have had trouble with the bra falling down. I really like the leggings, they are super comfortable while riding.”

Posted 2 years ago

“Products were great however sizes very small you need to order one size larger Great service good company to deal with very efficient”

Posted 3 years ago

“Clothes are great however the stock of items is VERY POOR. Have been trying to buy breeches for granddaughter for over one month and still out of stock!!!!!!!!!!”

Posted 3 years ago

“I recently returned items and the customer service was amazing providing me with a quick and easy return process! On first glance the leggings I bought looked amazing however today (2nd wear/ no wash) I have noticed a lot of frayed stitching along the ankle. Very disappointed with them”

Posted 3 years ago

Hey, Thank you for taking the time to leave your review, I am sorry you're having an issue with a product, we are having trouble locating your order on the system Abbie. Could you please send over an email to Info@aztecdiamondequestrian.com - with your full name and ADE order number. Please include REVIEWS in the subject line Abbie, and we can take a look into this. Thank you again, Team AD,

Posted 3 years ago

“I loved the fast shipping time. Also loved the sweatshirt that I bought, however the breeches felt like they are made of less quality fabric and will not buy them again.”

Posted 3 years ago

Thank you for taking the time to leave your review, I'm so sorry you not happy with your breeches. You're more than welcome to return the breeches to us and we will happily refund your account or we can process an exchange for another item, we would hate for anyone to be left feeling disappointed. I can see you still within our returns/exchanges period If you do need any help getting your parcel back to us please send us an email, a member of the team will be more than happy to help. :) Info@aztecdiamondequestrian.com

Posted 3 years ago

“Very good quality but got delivered to the wrong house the package had a new adress on it”

Posted 3 years ago

Hi Sophie, Thank you for taking the time to leave your review! So sorry to hear that the package has been delivered to the wrong address! We are slightly alarmed to hear that the address has changed because orders are pulled through, through high-tech fulfillment software so there should be no way the address can be modified. Is there any way it might have defaulted to an address you had saved when placing the order? We would love more info if you would like to contact us - our email is info@aztecdiamondequestrian.com Thank you! Team AD x

Posted 3 years ago

“Quality of items good,”

Posted 3 years ago

“Missold product and expect the custom to cover the postage costs of their errors. Useless. * Update, I received the postage cost.”

Posted 3 years ago

“Jods far too short how can I return them please thank you”

Posted 3 years ago

So sorry that you found the breeches too short! They are designed to be a cropped fit to prevent bunching and rubbing in the boot. You can easily return by filling in the returns and exchanges form that you would've received in your parcel and sending the items back to us. If you need any help, please don't hesitate to contact us at info@aztecdiamondequestrian.com Thank you!

Posted 3 years ago

“Loved the base layer though was quite sad to see the quality of the breeches that i ordered!”

Posted 3 years ago

Thank you for your review! So pleased you are happy with the base layer but sad to hear you are not happy with the quality of the breeches. If you could provide us with additional feedback we would greatly appreciate it. Our email is info@aztecdiamondequestrian.com Thank you - Team AD x

Posted 3 years ago

“I do Love the material of The clothing from Aztec however I recently purchased 2 base layers and worn them once each and already the lettering has started to peel off meaning that I won’t get as much use and long wearing that I would have hoped for”

Posted 3 years ago

Hi Sarah, So sorry to hear that you are having an issue with your base layer! The logo should not be peeling and we would love to resolve this for you. Could you send us a photo of the issue along with your order number to info@aztecdiamondequestrian.com and we will arrange a replacement for you. Thank you! Team AD x

Posted 3 years ago

“I love your stuff. However the clothing runs extremely small. And the return shipping is very expensive. It makes me hesitant to order more because it’s so expensive to return and exchange. Thank you”

Posted 3 years ago

Thank you for your review Shannon! So sorry to hear you thought the products ran small. If you do ever need advice on sizing, please let us know as we would love to help. With exchanging, unfortunately we can not cover the cost of the return - however if you do send an item back to us for an exchange, we will send it back to you free of charge to avoid you paying shipping twice. I hope this helps :) Thank you - Team AD x

Posted 3 years ago

“I believe that when you spend 400 Pounds you should offer free postage. It seems crazy that this is not offered. Also pocket zips on hoodies are very poor and don’t zip well.”

Posted 3 years ago

Hi Andrea, We are currently in the process of setting up/implementing a rewards or loyalty scheme as we too believe that our customers should be rewarded - we are hoping to have something in place for the new year. If you are having any issues with a product, please email us at info@aztecdiamondequestrian.com as we would love to assist you. Thank you! Team AD x

Posted 3 years ago

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Aztec Diamond is rated 4.7 based on 4,103 reviews