Aztec Diamond Reviews

Name: Aztec Diamond
Address: Unit 39, Number One Industrial Estate, Consett, Unit 39, Number One Industrial Estate, Consett, County Durham
Rating: 4.69

4.7 Rating 4,103 Reviews

93 %

of reviewers recommend Aztec Diamond

4.7

Based on 4,103 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Aztec Diamond 5 star review on 7th February 2022

Laura Benson

Aztec Diamond 5 star review on 16th September 2021

Tia Wiser

Hailey Bertrand-Sluman

Aztec Diamond 5 star review on 10th September 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order did not arrive as expected, it did not arrive Young Riders Pink Leggings”

Helpful Report

Posted 2 years ago

Hey Daniela, So sorry we've missed this review, Daniela. Please can you check your inbox we'd love to take a look into this for you. Thank you,

Posted 2 years ago

“Beautiful cloth but absolutely bad quality. After wearing a leggins once, a lot of seams went off..”

Helpful Report

Posted 2 years ago

So sorry you're having an issue with a product, please could you send over some pictures to Info@aztecdiamondequestrian.com we can take a look into this for you Anna-Lena, this isn't the standards we expect for our customers.

Posted 2 years ago

“The breeches I bought my daughter are very small and disappointing for her she is 10 years old and not overweight or large but they do not fit. She likes the products they just need the sizes adjusting. on high street she wears age 10 yet in yours they are not even close.”

Helpful Report

Posted 2 years ago

Hey Clare, I can see you have returned the Breeches to us and have been refunded, I am so sorry they didn't work for your daughter! I agree Clare our old young rider Breeches are a smaller fit. If you would like to try us again in the future and need any help with sizing please get in touch. Thank you, Team AD,

Posted 2 years ago

“Love the quality of the base layers but not the leggings, they feel cheap. One of them arrived with the seams loose on one hip, and I had to pay $26 to ship back for a return after I had already attempted to cancel my order.”

Helpful Report

Posted 2 years ago

Hey Ashley, I can see your return has arrived back with us, your account will be refunded today. I am so sorry we weren't able to cancel your order in time Ashley. Thank you again for taking the time to leave your review. Team AD,

Posted 2 years ago

“I’m at size 8-10 and get a medium base layer, it was very short in the arms and the the shape of the neck meant the zip be constantly pushing on my throat, uncomfortable! Not worth the money at all, won’t be buying some you again ! Nice colour though”

Helpful Report

Posted 2 years ago

“The sizing run ridiculously small my 7 year old is in age 11-12 and it hardly fits crazy”

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Posted 3 years ago

“Love the tights but after one wash the sticks on the sides have started to peel off”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave your review, I am sorry you're having an issue with your leggings, Miriam, we have sent an email to the email address given on your recent order, we would love to help with this. Thank you again, Team AD,

Posted 3 years ago

“Happy with clothing however both my items were sent together and I was charged twice for postage so I was ripped off by £10 as there was supposed to be free delivery if you spent over £100 . Wasn’t offered a refund so disappointed”

Helpful Report

Posted 3 years ago

Thank you for your order with us. Whenever the team are able to merge orders they will and the postage will be refunded Helen, I've taken a look on your orders and your refund has been missed I am sorry about that. I will refund your account today Helen. If you have any queries with an order Helen please contact our customer service team and we are more than happy to help. info@aztecdiamondequestrian.com Team AD

Posted 3 years ago

“I am in LOVE with the designs of the clothes BUT the quality is not great for what you pay. I ordered a base layer t-shirt and one go through the wash and it's frayed at the seams. Not what you expect for something that is 30 - 40 pounds. It is such a shame - if the quality was good, I would purchase the entire collection because I love the look. Also the sizes do run small and so size up if you want a more comfortable fit.”

Helpful Report

Posted 3 years ago

“I loved the look of my pink base layer and the packaging was lovely. However, I feel the quality of the product isn't acceptable for the price. I have not worn this product yet (only tried on) and the outter stitching has already come loose on the sleeve as well as the writing on the sleeve beginning to peel around the edges. I don't like to complain, however, considering this item is mean't to be worn during riding and yard chores it is not very hard wearing.”

Helpful Report

Posted 3 years ago

Hey, Please could you send an email over to info@aztecdiamondequestian.com we would love to take a look into this for you. Thank you, Team AD,

Posted 3 years ago

“I’ve worn these 4 times and the writing is now starting to come off on the side which I’m very disappointed with.”

Helpful Report

Posted 3 years ago

“Have experienced poor customer service.”

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Posted 3 years ago

“The breeches are a poor fit, very short, the seams sit in all the wrong places. The pants were a bad fit as well and now I can’t send them back so have wasted money on them.”

Helpful Report

Posted 3 years ago

Hi, So sorry that the breeches were not a good fit for you. We do have a new range of breeches that will feature a higher waist and longer leg - hopefully these will be a better fit for you. I can see on the system that you have returned the breeches and we have refunded you. If there is anything else we can do to help, please let us know. Thank you, Team AD x

Posted 3 years ago

“I do love the products however today is the first time I have worn one of my under tops and ive already got a hole in it. It could possible have already been there to be honest and I just hadn’t noticed as I’ve literally only had it on for an hour.”

Helpful Report

Posted 3 years ago

“Zip fell off jacket after 2 washes”

Helpful Report

Posted 3 years ago

Hi Abigail, Sorry about this. Could you please get in touch with the customer service team, I've never experienced this issue with our jacket, We would love to help with this Abigail, please send us some pictures of the zip and we can take it from there. info@aztecdiamondequestrian.com

Posted 3 years ago

“when i received the burgundy pair of riding leggings some of the stitching came undone and there is still thread coming out also on the website the size is completely different to when you receive them.”

Helpful Report

Posted 3 years ago

Hey Lilly, Thank you for getting in touch, I'm so sorry you're having an issue with your leggings, Could you please send us over a picture of the issue and we can take a look into this for you. info@aztecdiamondequestrian.com Team AD.

Posted 3 years ago

“I’ve bought a pair of children’s breeches. My son has worn them twice and the stitching is coming undone in a few places already. I bought AD breeches back in 2018 and was appalled by the quality as the stitching all came undone on 2 pairs then. I was told the quality had improved so gave them another go, as I like the design and there are very few choices for boys. But I’m very disappointed”

Helpful Report

Posted 3 years ago

Hey Sharon, thank you for taking the time to leave your review, I am sorry you're having an issue with your son's breeches, please could you send us some pictures over to Info@aztec diamondequestrian.com and we can take a look into this for you, kind regards, Meghan,

Posted 3 years ago

“Sizes are extremely small ordered an XL t shirt and my friend who is a size 12 struggled to get it in it, so there was no hope for me! Maybe make sizes a bit more realistic or do a plus size range.”

Helpful Report

Posted 3 years ago

Hey Kerri, Thank you for taking the time to leave your review, I am so sorry your not happy with the fit of an item we will be more than happy to exchange your product providing that the item has not been worn and the tags are intact. The Outlet product you have purchased is a smaller fit, we have worked on our sizing and improved the in our new collection available online at the moment. Our new Casual T-shirts are amazing! :) Kind regards, Meghan,

Posted 3 years ago

“No respons on email or instagram on my questions. Top sizes are smaller than your leggings so i had to send back my order”

Helpful Report

Posted 3 years ago

Hey, Thank you for taking the time to leave a review, I am so sorry you haven't had a reply to an email. that's really not the service we want to provide for our customers. I've sent you an email over from your order Nathalie, hopefully, I can help you. Meghan.

Posted 3 years ago

“If you don’t know what you’re getting then don’t bother buying as you’ll spend more on returns / delivery. I spent £12 altogether on delivery + returns and in the end I had no clothing. My return was delivered next day and I didn’t receive a return notice until 2 weeks later (after I also emailed them) I feel for a company with such high pricing you would cover the cost of your returns! Will not be buying again / recommending unless you know what you’re getting.”

Helpful Report

Posted 3 years ago

Hey Laura, Thank you for taking the time to leave your review, I am sorry your refund has taken a little longer than usual, we are working with limited staff in our warehouse due to new COVID19 restrictions and regulations, refunds are usually processed weekly. I'm sorry you paid for a next day service to get your parcel back to us. If you could please send us a message Laura with some feedback on the products. I am sorry the items in your order weren't what you expected and you've been left feeling disappointed, any feedback is appreciated, Thank you, Team AD.X

Posted 3 years ago

Aztec Diamond is rated 4.7 based on 4,103 reviews