Aztec Diamond Reviews

Name: Aztec Diamond
Address: Unit 39, Number One Industrial Estate, Consett, Unit 39, Number One Industrial Estate, Consett, County Durham
Rating: 4.69

4.7 Rating 4,103 Reviews

93 %

of reviewers recommend Aztec Diamond

4.7

Based on 4,103 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Aztec Diamond 5 star review on 7th February 2022

Laura Benson

Aztec Diamond 5 star review on 16th September 2021

Tia Wiser

Hailey Bertrand-Sluman

Aztec Diamond 5 star review on 10th September 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting on my delivery so cart rate more then 1 star also shipping was 45 dollars what a joke ur lucky my girlfriend really wanted this one and your rhe only one who makes it.”

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Posted 4 years ago

“Je n'ai même pas eu le temps de porter le superbe legging acheté que la pression pour fermer me restait dans les mains... Pour le prix, la qualité n'est vraiment pas au rendez-vous... Très déçue. Et en plus les frais de retour étaient de ma poche. Je ne commanderai plus cette marque, très jolie dans le design mais vraiment trop chère pour la qualité.”

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Posted 4 years ago

“Sale was absolutely Terrible”

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Posted 4 years ago

“ordered iphone 11 case for my iphone 11 only to find it only fits an iphone 11 pro not happy as i was really excited at getting a phone case for it 😕”

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Posted 4 years ago

“White leggings are see through”

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Posted 4 years ago

Hi, thank you for taking the time to leave feedback. I can see from your order that the product in question is our White 3D Knit thermal leggings. Please be aware, these leggings are not made to be worn as an individual item, but as a under garment for under breeches, sweatpants etc or as lounge wear. Details of which can be found in the product description. If you would like to discuss this further, please contact our customer service team at - info@aztecdiamondequestrian.com and we would be happy to help. Thank you! ADE x

Posted 4 years ago

“Bought a pair of riding leggings which have ripped at the crotch after two washes!”

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Posted 4 years ago

Hi Ellie, Thank you for taking the time to leave feedback. So sorry to hear that the leggings have ripped - this definitely should not be happening and we would love to assist you with this. Could you please contact our customer service team at - info@aztecdiamondequestrian.com so we can take this further for you. Thank you, ADE x

Posted 4 years ago

“Cute biodegradable packaging. Inside was return form and catalogue very neatly packed and my legging thrown inside in a crumpled mess. Leggings sizing is totally off - normally size 8-10, bought a meduim and waist is MASSIVE, very tight round legs and bum, and then so baggy and loose round ankles. I know from previous buys the logo etc will break off in the wash (when washed as per instructions) quite quickly. The zip also is impossible to do/undo making pocket useless. Pocket very big with clumsy large dark black material hanging on inside - noticeable with lighter coloured leggings. Bought to see if anything had changed as i made the decision to AVOID aztec diamond but only thing that changed was the new cute packaging. AVOID.”

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Posted 4 years ago

Hi, Thank you for your feedback. We are so sorry that you are having an issue with the leggings you have purchased. Please understand that this is not the standard we expect for our customers and the issues you have explained are very concerning to us. We would love to be given the opportunity to resolve your problems. Could you please contact our customer service team at - info@aztecdiamondequestrian.com - Alternatively, if you could respond to the email we have sent you, we would greatly appreciate it. Thank you ADE x

Posted 4 years ago

“Order arrived late and incorrect”

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Posted 4 years ago

“I bought the denim breeches they came in the post 2 weeks late and also when I got them the material quality was horrible and the fit was very wrong also surprised as I paid a whopping £95 so they went straight back the same day I got them in the post”

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Posted 4 years ago

Hi Laura, Thank you for taking the time to review your breeches, I'm so sorry our denim breeches arent for you. I've just taken a quick look at your order and tracking for the parcel, I can see your order was placed on a Saturday and delivered with you on Wednesday. If this isn't the case please let me know, I've included our email address below, we are happy to help. Info@aztecdiamondequestrian .com Kind regards, Meghan,

Posted 4 years ago

“2nd time that I have made an order and the size of one item has not been the size I ordered”

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Posted 4 years ago

Hi Jemma, Thank you for taking the time to review your recent order. I am so sorry you've received the incorrect size on two occasions. Please email info@aztecdiamondequestrian.com with your order details and we can take a look into this for you. Meghan,

Posted 4 years ago

“Really great - my daughter is delighted with riding leggings, base layer and burgundy sweatshirt. But look out for pricing as the booklet that comes with the items is incorrect.”

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Posted 4 years ago

“Daughter loves the brand but everything is sold out all the time.”

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Posted 4 years ago

“Terrible quality Sizing completely messes up Totally disappointed”

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Posted 4 years ago

“Brought two pairs of leggings and both pairs had faulty zips.”

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Posted 4 years ago

Hi, Looking at the order details I can see that you have been in contact with our customer service team. From the email thread, I can see we were only made aware of one pair of the leggings had a faulty zip. Unfortunately on rare occasions mistakes can be made during the quality checking process and we would love to assist you with this issue. I can see from our communication that we are waiting for the leggings to be returned so we are able to asses and replace the item should it be deemed faulty. We would hate for anyone to be left with a product they were unhappy with. If you would like to reply to the email we had sent to you on the 11/09/19 we will be able to take this further for you. Thank you, ADE x

Posted 4 years ago

“Rubbish quality, terribly small sizing.”

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Posted 4 years ago

Hi, thank you for taking the time to leave the review. We would hate for anyone to be left unhappy with a product they have purchased from us. From the order details, I can see that you are well within the returns and exchanges time frame if you would like to return the product. Alternatively, to discuss this further please contact our customer services team at info@aztecdiamondequestrian.com Thank you, Team AD x

Posted 4 years ago

“The first item was of poor quality, the replacement was poor quality with 2 of the 3 zips not operating properly. This has been returned & I am waiting for a full refund”

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Posted 4 years ago

Hi, thank you for taking the time to leave a review. We are so sorry to hear that you had a problem with the product you had ordered. We would hate for anyone to be left disappointed with a product they had from us. If you would like to discuss this further please contact us at info@aztecdiamondequestrian.com Thanks, Team AD x

Posted 4 years ago

“Dreadful customer service, did not stick to their word and charged me full despite there clearly being an offer on the website then wanted me to send stock back at my cost. really dissapointed.”

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Posted 4 years ago

“Ordered £25 gift card for 21st. Card never came”

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Posted 4 years ago

Hi Suzy, as per our phone call on the 16th of this month and as stated on our website - gift cards are generated via email. As a gesture of good will, we did agree that we would send a gift card to you in the mail, and we covered the cost of shipping for this. I am sorry you feel like you needed to leave us a one star review because of this, please make sure you read the product details to prevent being disappointed in future. Thank you, ADE x

Posted 4 years ago

“We need to return both leggings .. worn once ..not washed .. lettering cane off burgundy pair and stitching on blue ... please tell us how to return ?”

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Posted 4 years ago

Hi James, so sorry that the lettering has came off your leggings and you have had an issue with stitching. This is definitely not how the fabric should be acting and we will be more than happy to help you. Please contact our customer services team at info@aztecdiamondequestrian.com for assistance, and any advice on returning. We would ask in future, before leaving a negative review, if you could contact us before hand to give us the opportunity to resolve any issues you may have, it would be greatly appreciated. Thank you, ADE x

Posted 4 years ago

“Sizes are not true to size, ordered a small which is meant to be (6-8) U.K. but was way too big! Not tight or flattering atall. Old leggings were so much better so very disappointed”

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Posted 4 years ago

Hi Caitlin, so sorry to hear you are unhappy with your purchase from us. We have never experienced a problem with the sizing of the leggings - so we would love to investigate this further for you. We would hate for any one to be left disappointed with a product they have received from us, so if you would like to contact us at info@aztecdiamondequestrian.com we would be more than happy to help. Thank you, ADE x

Posted 4 years ago

Aztec Diamond is rated 4.7 based on 4,103 reviews