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Auto Finesse Reviews

4.9 Rating 23,955 Reviews

99 %

of reviewers recommend Auto Finesse

Company Reviews

Product Reviews

4.9

Based on 23,955 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 20th May 2024

Auto Finesse 5 star review on 16th May 2024

Auto Finesse 5 star review on 16th May 2024

Auto Finesse 5 star review on 11th May 2024

Auto Finesse 5 star review on 10th May 2024

Auto Finesse 5 star review on 9th May 2024

Auto Finesse 5 star review on 9th May 2024

4268

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered off your online store on the 30/04/2020 and received it on the 08/05/2020. The order was incomplete as I was missing a bottle of product that was meant to be in the kit that I ordered. I also ordered a decal and that was not included in the delivery I received. Also, one of the bottles of liquid spilt all over the box and destroyed it and the booklet. I wasn’t happy as this was a present for a close family member. However, I emailed your customer support and a lovely lady called Amy Knox was so helpful and got it sorted for me straight away. She was very helpful and the next day I received and email to say that the replacement bottle of liquid that was missing will be delivered in the next 48 hours. I thanked Amy in the email but would just like to thank her again for all her help.”

Posted 4 years ago

“I received the items thank you, however the tops had came loose splashing car products on my floor. Hence the Score regards Gregg”

Posted 4 years ago

“Delivery was decent considering the current situation. Products are decent enough as per usual”

Posted 4 years ago

“The very first order I placed was last week and paid for next day delivery which didn’t come then when it did turn up all the bottle lids were lose so it had all leaked in this box. Sent email and got the items exchanged but for the first order it didn’t exactly fill me with joy but got there in the end.”

Posted 4 years ago

“Products arrived damaged. Lids unscrewed off both bottles and contents everywhere in packaging”

Posted 4 years ago

“Great products quick shipping but order was incomplete and it takes ages for someone to sort it out”

Posted 4 years ago

“Excellent delivery, sadly let down by website crashing when trying to get the 50% off when stuff was in stock. Bottle leaked on my first order which was a bummer also.”

Posted 4 years ago

“Length of delivery. Far longer than it needed to be. I know with COVID_19 around, I still get next day/48 hour deliveries fine. Over 10 days for these bottles isn’t great”

Posted 4 years ago

“Delivery took a while but with the covid-19 affecting everything I expected it to. Products seem good just wish i ordered more”

Posted 4 years ago

“Delivery late,ok got an extra air refreshener for that but they doesnt seem to last long.Its have been like 4 days since i ve opened it and moast of scient is gone already.”

Posted 4 years ago

“Great product as usual. Packaging and offers on point. Price acceptable. I am and will remain a loyal customer. Lavish snow foam performs great. Longevity of product isn’t as described though. Last 3-4 months at a push with normal use. Communication during slow packing and shopping was poor. Please just send a quick apologetic email. It helps me (and others) feel cared for. However understand current climate is bonkers and unprecedented. Business learning for next global epidemic 😂 Pick me to win because I need an excuse to detail my car more often. Thanks.”

Posted 4 years ago

“I ordered cleaning products and took around a week and a half to arrive, understandable with the current situation. Two items were out of stock and I instantly got a refund instead of being contacted regarding if I wanted the products to get put on back order. I used the iron out with in the first wash and didn’t last two minutes (however it’s done an excellent job, just wish there was a larger quantity) The wheel cleaner I bought in a 5litre tub and honestly I’m not a fan of it as it doesn’t work as well (for me) as the iron out did. Other than that my car is gleaming. Free from dust, road grime, tar spots and even feel smooth again after having clay barred my car.”

Posted 4 years ago

“I never got the Product that was on offer if you spent over a certain amount as promised on the Instagram And Facebook posts”

Posted 4 years ago

“Great products.”

Posted 4 years ago

“Réception tardive après commande passée en début de mois pendant la période de pâques où je devais également recevoir un nouveau spray extravaganza que je n ai pas eu.”

Posted 4 years ago

“Placed order £60 worth of products to get the free offer over wkend and never got even an air freshener not good autofiness 👎”

Posted 4 years ago

“De bon produits, malheureusement pas de possibilité d'utiliser mon code de réduction pour d'autres achats et beaucoup de rupture de stock...”

Posted 4 years ago

“Upon first delivery I noticed the package was soaked with product as one of the bottles had broken inside. They have since re-sent the items as replacement and I am more than happy with the service provided. Great product”

Posted 4 years ago

“Package arrived damaged twice, although Jess was very helpful, if I could rate her separately I would’ve given her 5 stars! Hopefully a better experience next time.”

Posted 4 years ago

Hi Gareth, thank you for your honest review. I'm sorry to hear that your shipping experience on this occasion wasn't of the high standard we usually expect and receive from our courier. As I'm sure you can imagine, transporting liquids always has its risks however we always try our best to ensure we do as much as we can to prevent leakages and damages from occurring as much as possible. It seems on this occasion you were quite unlucky! I can see our customer service team member Jess handled your experience and has rectified the issue as well as including a gesture of goodwill. I'll pass your kind comments onto her, as I'm sure she'd be delighted with your kind words. Once again Gareth, we hope this experience hasn't discouraged you from ordering from us in the future and if there is anything more we can do for you, please let us know. Kind Regards, TEAM AF

Posted 4 years ago

“First bad experience from you guys, who I’m always buying from, whether it’s from yourselves or Halfords it is always your products. I didn’t receive Some items and they still have not been replaced. With no follow up to my second email. 3 star due to truly loving your product.”

Posted 4 years ago

Hi Josh, thanks for your honest review. I'm sorry to hear you're disappointed with the customer service you've received on this occasion. I've had a look into this and I can see you're email was sent this morning and your replacement products are in transit and due to be delivered on Friday. I'm sorry you feel you've not had adequate correspondence in this time. Please be assured our team are working hard to respond to every email received as quickly as possible and your patience is deeply appreciated. Thanks again Josh. Kind Regards, Team AF

Posted 4 years ago

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Auto Finesse is rated 4.9 based on 23,955 reviews