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Auto Finesse Reviews

4.9 Rating 23,866 Reviews
99 %
of reviewers recommend Auto Finesse
Company Reviews Product Reviews
21,213
 Metrics Info
4.9
Based on 23,866 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Returns & Refunds
Returns Process
Easy
Read Auto Finesse Reviews

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
C Cowell
Verified Buyer
“i have always liked Auto Finesse products but i feel mugged off this year, i bought two £100 mystery boxes (because the £200 was sold out) but the content in the box seems to be the products no one wants to buy and mainly wax tubs. i will continue to buy auto finesse but it will be solo products when i need them.”
Helpful Report
Posted 3 years ago
P Hulatt
Verified Buyer
“Mixed feelings. Brought a £100 mystery box, I was hoping for a caramics or tin of wax. Whilst i appreciate its a totally gamble on what you receive, I was a bit disappointed to receive quite a lot of 'Halloween Spooktacular' products. Makes me feel like auto finesse are clearing out some of there older products. But no doubt, will still be used in the end. And a good range of other products received.”
Helpful Report
Posted 3 years ago
P Morrison
Verified Buyer
“The product was top quality, as it always is from Auto Finesse. Sadly the delivery was less than perfect. The first delivery arrived promptly, however the bottle inside was leaking badly. Sadly, I didn't immediately notice this when accepting the delivery, meaning by the time I did notice the leak, my furniture was covered in Citrus Power APC. I contacted AF by email, including pictures of the leaking delivery and marked furniture. AF despatched another bottle of Citrus Power quickly and thanked me for the photos. AF said the photos would help THEM claim against the courier, presumably for the replacement order. When I asked what reparation they or the courier could offer in relation to my now visibly marked furniture, the answer was nothing. The email response stated that apparently, despite the bottles not having the caps securely tightened when packaged, once the parcel crosses the threshold of your property, its all your problem. Fair enough, but I've been a loyal customer of AF for many years and I'm sure they wouldn't like a leaking delivery damaging their new offices, but hey ho. Buyers beware, great detailing products but check all deliveries carefully first.”
Helpful Report
Posted 3 years ago
I McCracken
Verified Buyer
“Really disappointed - the packaging of the products was really poor, resulting in a leak which disintegrated the cardboard box - meaning items fell out and others were damaged. Some bubble wrap or better packing is badly needed. The pack was supposed to be a gift but the box was ruined, so I had to repackage myself into a Christmas box. Update: The AF team contacted me an replaced the missing items in full. They also sent some air fresheners as compensation.”
Helpful Report
Posted 3 years ago
Ian, we are so sorry to see we have let a long-standing loyal customer down, we can only apologise, and assure you we still hold the same values to customer service as we did on day one. We don't always get it right and clearly on this occasion we got it wrong. We do however pride our selves on our customer service so if you haven't already been in touch to get this issue sorted, please do contact our customer service team via the contact page of our website, who will endeavour to hopefully make you a happy customer once again. Team AF
Posted 3 years ago
D Bird
Verified Buyer
“Usually good,bottle leaked in box Seems to be getting over priced.”
Helpful Report
Posted 3 years ago
T Compton
Verified Buyer
“Unfortunately I ordered products from auto finesse on the 9/12/20 and still haven’t received the items yet.”
Helpful Report
Posted 3 years ago
S Evans
Verified Buyer
“Products are very good. Never had an issue with quality. Had 1 product leak on in transit. After speaking to customer services they wanted me to rebox and swap with a delivery driver which mean waiting in for them etc. Which is far to much messing around considering its not my fault was offerd 10% my next purchase instead. So not overly impressed with customer services.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Ordered a number of products from Auto Finesse on the Monday and selected "Free Delivery (5-7 working days)". On Friday I received an email telling me one of the products I had purchased was out of stock, despite it saying it was in stock when I ordered it. After enquiring how that happened I was told it was a "technical glitch" on the website. A bit disappointing that this could happen just a few hours after they send out a big mailshot promoting their products and it took 4 working days to be notified of it! Now I have a 6/7 week wait for the product.”
Helpful Report
Posted 3 years ago
L Jennings
Verified Buyer
“Purchased as a gift so I specifically asked for it to be delivered without external logos!! Failed!! Spoiled surprise!! Won’t buy again”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Fine but arrived as a Christmas present covered in the logo so now no longer a surprise! Couldn't have it delivered to work or a friend due to COVID restrictions as we are in Tier 3!”
Helpful Report
Posted 3 years ago
A Haigh
Verified Buyer
“Ordered on Black Friday. Deals were very good value for money and the feather tip brushes are amazing. However compared to the other car detailing companies that I ordered from on the same day, auto finesse came a week after some.”
Helpful Report
Posted 3 years ago
I King
Verified Buyer
“Rather disappointed with the service I received. Ordered in the 23rd Nov, yet they didn’t pick and package it up until 1st Dec. Why wait so long to pick and package the items???? It was then supposed to be delivered on the 2nd but it didn’t show up. Then another email to say it would be delivered on the 3rd, but it didn’t show up. Then another email to say it would be delivered on the 4th, but again it didn’t show up. The story continues with a final email on the 5th Dec, some 12 days after ordering to say it would be delivered, and finally it was. The products as always from Auto Finesse are excellent but their online service is very poor. In future I will just order the products from one of the online detailing suppliers who can package and deliver in a much more timeous manner.”
Helpful Report
Posted 3 years ago
A Smith
Verified Buyer
“Delivery took much longer than expected”
Helpful Report
Posted 3 years ago
J Willey
Verified Buyer
“I am a little disappointed with the package when it arrived. The box was near enough open on top and the box was very damaged.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Products were well packaged and quality was good as always with autofinnesse, but I have to give a poorer review as it took two weeks for the package to be delivered. Not fantastic considering it was Uk to Uk postage.”
Helpful Report
Posted 3 years ago
P Zoon
Verified Buyer
“Delivery went wrong, service was great!”
Helpful Report
Posted 3 years ago
K Underhill
Verified Buyer
“Products still not arrived !?”
Helpful Report
Posted 3 years ago
H Jae Joh
Verified Buyer
“Thanks for the follow up on the courier issue. I wish Auto Finesse could alert themselves for those parcels which do not arrive in time as informed to clients (e.g. 3 days). This way client themselves don’t have to go through searching and requesting for action to be taken. However, overall happy with the product and service.”
Helpful Report
Posted 3 years ago
D Acton
Verified Buyer
“1 of my bundle bottles arrived leaking i didnt bother to contact due to the pandemic everyone being under stress so i just let it slide i hope i dont recieve my other order damaged thats on the way now 🙂”
Helpful Report
Posted 3 years ago
A
Verified Buyer
“I’m only giving 3 stars Cuse for the first time I order something from ye it came licking and burst on a cardboard box”
Helpful Report
Posted 3 years ago
Auto Finesse is rated 4.9 based on 23,866 reviews
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