The product was top quality, as it always is from Auto Finesse.
Sadly the delivery was less than perfect. The first delivery arrived promptly, however the bottle inside was leaking badly. Sadly, I didn't immediately notice this when accepting the delivery, meaning by the time I did notice the leak, my furniture was covered in Citrus Power APC.
I contacted AF by email, including pictures of the leaking delivery and marked furniture. AF despatched another bottle of Citrus Power quickly and thanked me for the photos. AF said the photos would help THEM claim against the courier, presumably for the replacement order. When I asked what reparation they or the courier could offer in relation to my now visibly marked furniture, the answer was nothing. The email response stated that apparently, despite the bottles not having the caps securely tightened when packaged, once the parcel crosses the threshold of your property, its all your problem. Fair enough, but I've been a loyal customer of AF for many years and I'm sure they wouldn't like a leaking delivery damaging their new offices, but hey ho. Buyers beware, great detailing products but check all deliveries carefully first.
3 years ago
Auto Finesse has a
4.9
average rating
from
23,919
reviews
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