Abreo Home Furniture Reviews

Name: Abreo Home Furniture
Address: Ardale House, Haydock Lane, Haydock Industrial Estate, Haydock
Rating: 4.09

4.1 Rating 301 Reviews

78 %

of reviewers recommend Abreo Home Furniture

4.1

Based on 301 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email

About Abreo Home Furniture:

Abreo Home Furniture offer affordable home furniture throughout the UK, with first class customer service. We pride ourselves on offering modern designer furniture at competitive prices.

Visit Website

Phone:

01942722322

Email:

accounts@atrwholesale.co.uk

Location:

Ardale House, Haydock Lane, Haydock Industrial Estate
Haydock
WA11 9WE

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Abreo Home Furniture 5 star review on 18th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a shame it doesn't seem to let me upload the video to show you how our cushions have turned out(but see image). Within 12 months the cushions had faded colour from dark grey to a greeny brown with no consistency. Unfortunately they are only covered for 12 months under warranty and I contacted after. We brought cushions in every time of not using and only had them out in nice weather”

Helpful Report

“poor service, order last week was then emailed saying Central Scotland needs to pay more for delivery, so asked for it to be cancelled following week, got a message what do you want us to do, STILL CANCELLED”

Helpful Report

“Bought a mirrored tv stand, which is average quality. The holes for wiring at rear are tiny and if for some reason you want to return for refund you have to book and pay expensive courier postage cost. So becareful and customer service is below average. Also the price on their Amazon shop is much cheaper then buying direct from their online store. They won't honour that cheaper price.”

Helpful Report

“I ordered a tv stand on the 15th august, i received no confirmation number, order number or anything, the money was taken out of my mother in laws account ,so i have emailed, messaged on facebook , rang the number provided on your website numerous time. I feel like i am being ignored and will take this futher!.”

Helpful Report

“Don’t waste your time or money. Shocking quality the rattan weave was all over the place and didn’t line up. Different patterns and colourings and just looked awful. Cushion foam was damaged, and the back cushions deflated when you leant back. Very poor quality for the price and definitely felt we were sold second hand reject furniture. Took a lot of time and effort to try and get the furniture collected and refunded.”

Helpful Report

“Bought a mirrored bedside drawers delivered smashed glass Informed the company they asked for photos Sent photos no reply after that its been 2 weeks Will not buy again case still not resolved”

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“Cushions faded after 4 weeks. Emailed them at least five times. No response. Have tried to phone them on numerous occasions but they never answer. I would never use this company again.”

Helpful Report

“I have messaged company, item has arrived with bird poo and scuffing, no one has contacted me. Also I received a phone bill for £10 worth of calls as you think your contacting the uk but it diverts to New Zealand, I now want a refund for that tol”

Helpful Report

“I bought this set last year and I loved it however I have gone to wash the cushions as they have got a little dirty over the year and there not washable they now have all water mark stains all of them and it’s ruined. I’m very disappointed.”

Helpful Report

“Awful furniture arrived bits missing wrong colour and just cheap and asked for a refund. Meant to,be collected a week ago still here . No response from company phone not working. Taken my £354 happily. Customer service awful . Still waiting for refund and not happy 😡 Also funny how all the reviews On their site are good when you read others site not so good and also can't give a one star !!!”

Helpful Report

“Delivery time says 5 days been 5 days already still no e-mails or phone calls saying item has been shipped shocking service”

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“Paid for furniture money taken out account don't reply too e-mails when I telephone no answer item not shipped or delivered”

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“Nowt in stock listing a boat load of items with good prices to suck you in but nowt in stock proper rips, guarantee these are DODGY especially from mersey either be forginers or dealers site alone shows they are dodgy.”

Helpful Report

“I notice the same situation in the reviews as myself. I ordered and paid for garden furniture and nearly a week later without a call they cancelled my order saying there was a problem with my card. I obviously new there was no issue and the item was out of stock when an hour after the email I had tried to reorder. They obviously couldn't fulfill there agreement and had no stock. This should not be allowed to happen. If you want to guarantee you get what you order shop elsewhere.”

Helpful Report

“Purchased furniture through social living (08/04) voucher, expected to be delivered on or before 21/04 as per living social advise. Emailed on 21/04 as never arrived, received an email back to request postcode as having issues with vouchers and replied with required information. Still not heard anything despite sending a further 3 emails. If it’s not in stock or you Can’t fulfil the order at least have the decency to communicate with your customers. Phone is either disconnected or engaged!”

Helpful Report

“Placed my order on Monday for my rattan furniture. Received email confirmation but I wanted to ask a question so I tried calling at 9am but phone seems to be out of use and if you click on the number on the website it dials through to a +64 number which I think is New Zealand. As no joy, I sent a reply email which was only answered over 48hrs later confirming I’d receive my order in 2-3 days but to email back with my query. I was relieved to hear from someone but still annoyed no one had called me as I had asked. Then today I receive an email stating there was an issue with my address details re my card so they cancelled my order without even contacting me. In the email it told me to either place order again and pay via PayPal or call them up to do it over the phone. Obviously their number is still out of service and to no surprise the item is no longer available online! Gutted... I did notice that the price has been increased by £100 since Monday so can’t help but think they wanted to get more money for it so cancelled mine to sell to someone else. Also I believe they sell their products on eBay and on there the same item is listed £250 more than what I placed the order for. I do hope that either Claire or Katie who sent emails to me in the past 24 hrs from Abreo will call me back as I’ve requested so that something can be sorted out. I am extremely annoyed and disappointed ☹️”

Helpful Report

“The website stated that delivery would be bought into the home and the room of our choice. In reality, the furniture was left outside our front door, on a pallet, in the rain. There was then no instructions inside the packaging to put the wardrobe together. Expected better for the price we paid.”

Helpful Report

“The tv unit I recieved is broken so waiting for replacement”

Helpful Report

“Furniture is poorly made, wrong hinge sent for one of the doors for coffee table, had to buy correct one from B&Q at our own expense, runners for drawers on side tables don’t work and can’t open bottom drawers, holes don’t match up for slotting table together, power cord for lights around table only 1 metre long (should be at least 3) and screws supplied for doors attached to table are too long and pierced the black gloss on top of the table ruining it. Instructions are about as much use as a chocolate teapot with next to no meaningful information on them. The issues we’ve had with this furniture is endless, we will never purchase from this company ever again and advise anyone considering buying this table to reconsider.”

Helpful Report

“My order came damaged and now no one is answering the phone.”

Helpful Report

Abreo Home Furniture is rated 4.1 based on 301 reviews