Atlantis Office LTD Reviews

Name: Atlantis Office LTD
Rating: 4.82

4.8 Rating 897 Reviews

96 %

of reviewers recommend Atlantis Office LTD

Company Reviews

Metrics

Info

4.8

Based on 897 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01206 586858

Email:

sales@atlantisoffice.com

Location:

Ivell House, Commerce Way, Colchester
CO2 8HL

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Atlantis Office LTD 5 star review on 9th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service my order came the next day, delivery driver was 10/10, was very easy to assemble and was exactly what I was after fits perfectly where I wanted it.”

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“Brilliant service, I used the wrong visa card the first time I ordered, they cancelled very quickly so I could order again. No fuss and fast delivery. Handy really as my old chair broke..”

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“the Atlantis Office chairs are great, all the staff are thrilled with them. They are very comfortable and provide great back support”

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“Everything was good up until delivery, the office seats were supposed to be delivered Friday 11th March 2022 but we received notification of a delay, and that they would be delivered instead Monday 14th March, no show on Monday and no update, arrived Tuesday mid morning, no further reasons for delay given? Good Job we had some spare chairs for our staff to sit on whilst they arrived?? I paid more for the chairs than other suppliers on the web, because of the delivery promise, was not worth much in this instance, would think again about using them?”

Helpful Report

Hi Paul We are so sorry about this, I have emailed you privately to explain what happened. Atlantis Office

“Splendid Faux Leather swivel chair delivered, assembled and working well. I have had a similar chair for a few years, and the support was getting a bit loose, the hydraulic height adjustment a bit leaky and the leather was rather worn through constant use -- So I bought an exact replacement. Say no more! Good chair for 150 KG man”

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“ATLANTIS OFFICE was great and very helpful service was good the chair was well packaged all in all great.thank you from graham.”

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“We ordered some office chairs from Atlantis. Excellent product and outstanding customer service. Lisa has been very helpful and quick to reply to all of our enquiries.”

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“Ordered a chair back in December 2021, we are now in March 2022 and have still not received it. Keep being told delivery postponed and being offered a different one, just want the one we ordered. To add insult to injury, my card has been debited for the full amount. I OBVIOUSLY CANNOT RECOMMEND THIS COMPANY.”

Helpful Report

Hi, I am so sorry you feel we have let you down, we tried our best to keep you updated with the shipped dates but unfortunately, the ship was constantly being delayed at every port it stopped at, which in turn delayed your product from arriving in the UK. We did on more than one occasion offer you a different product or a refund. Regarding having your card debited, we cannot hold a product (as it gets allocated to you) without payment. As soon as you asked for a refund we issued it on the same day, which was after you wrote this review, it would have been nice to get in touch with us to tell us how you are feeling before leaving a 1-star review. Apologize again but this is not what to expect from us.

“Good communication, fast delivery, good price. Thanks”

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“Absolutely fantastic company! A customer service that does it’s best for, and looks after, it’s customers. Good prices and offers. Delivery was earlier than predicted and within my tight time schedule. Now ready for AGM 👍😀”

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“The product itself is very good, can't complain, however there was an issue with the delivery. The product was due to to arrive within 2 working days, I placed the order on a Sunday in anticipation of getting it on the Tuesday as I knew I wouldn't be able to accept delivery on the Wednesday. I place the order on Sunday and on Monday I got a phone call telling me they would deliver on Tuesday, perfect. However, there was no delivery on the Tuesday. On Wednesday I phoned up enquiring what happened and apparently their system was having problems so I was told they would phone me back. A little later I got a phone call from the delivery driver telling me they were attempting delivery but there was no answer. This is why I ordered to get it on the Tuesday, I even put a note on the order saying should there be any delays with the delivery I would not be able to accept delivery on the Wednesday. The delivery driver said he would see of a neighbour would accept delivery and 2 minutes later I got a text from the driver saying he had managed to leave the product with a neighbour. Product 5/5 Customer service 5/5 Delivery 2/5”

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“It was atricky situation with deliveries etcbut Atlantis dealt with me very fairly. Very grateful to them and their courteous staff. Would definately deal with them again.”

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“Very efficient service from order to delivery.”

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“excellent service, quick delivery, chair very comfortable & easily assembled”

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“A few small hiccups in ordering, however, these were dealt with in a professional manner by Atlantis staff who communicated promptly to rectify my order. I am happy with my purchase experience!”

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“Chair is very comfortable and worth the wait. There was a bit of a delay and dome confusion with the delivery but got there in the end - hence only 4 stars.”

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“A decent chair for the money. Only issue to stop it being 5* was that one of the screws didn’t line up and it was the devils own job to get it assembled because of this”

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“I had a problem with a chair arm on a chair bought from another Company. I contacted Atlantis Office LTD who happened to sell the same chair sold. My problem with getting replacement parts was dealt with swifty and professionally. I am one happy customer. Thanks Atlantis.”

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“Excellent service, nice desk and friendly staff ^_^”

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“The staff at Atlantis have been prompt, helpful and delightful. The product was received timely and well packaged, the chair is of very sturdy construction, albeit one of the bolts does not fully thread into one of the holes that attach the back of the seat to the base, I haven't felt any lean or wobble in the slightest, a telltale sign of a poor choice of materials and design. I have recommended my friends the company as most of us are tall and stocky build, or, have all become sick of £150-£200 plastic office chairs or metal office chairs that aren't built up to standard for the non-petit operator, and don't stand up to use or time. I am becoming more certain that the next office chair purchase, should there need to be one, will be from Atlantis, and that it won't be for quite some several years, whereas it was barely 10 months with other 'standard' office chairs before. 10/10 from me, so rated 5/5 stars as that is the maximum on the survey, A big thank you to Atlantis Office and their team.”

Helpful Report

Atlantis Office LTD is rated 4.8 based on 897 reviews