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Ashwood Nurseries Reviews

4.9 Rating 6,465 Reviews

99 %

of reviewers recommend Ashwood Nurseries

Company Reviews

4.9

Based on 6,465 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Ashwood Nurseries:

We are a traditional plant nursery and garden centre. Plants are our passion and we offer one of the finest selections in the UK, including our speciality plants: hellebores, hepaticas, cyclamen, Primula auricula, salvias, hydrangeas, conifers and snowdrops. Our record of 53 RHS Gold Medals is a testament to our impeccable standards and traditional values. We pride ourselves on our fast delivery service, attention to detail and friendly personal service.

Visit Website

Phone:

01384 401996

Email:

info@ashwoodnurseries.com

Location:

Ashwood Nurseries, Ashwood Lower Lane
Kingswinford
DY6 0AE

Ashwood Nurseries 5 star review on 1st April 2024

Ashwood Nurseries 5 star review on 1st April 2024

Ashwood Nurseries 5 star review on 26th March 2024

Ashwood Nurseries 5 star review on 19th March 2024

Ashwood Nurseries 5 star review on 12th March 2024

Ashwood Nurseries 5 star review on 6th March 2024

Ashwood Nurseries 5 star review on 6th March 2024

117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rose was slightly damaged when it arrived and some of its leaves are now yellow despite a lot of water.”

Posted 3 years ago

“I ordered 11 plants and they all arrived well packed with minimal damage. I was disappointed only with the dahlia tubers as 3 out of 4 were rotten; everything else looked well and were now successfully repotted. Regarding the online system, there was no notification about the expected date of delivery until the day when they were delivered. I didn't know even if the order was processed.”

Posted 3 years ago

“Reasonable plants for the money. One or two branches needed pruning out as they were rubbing. Recently potted ? the root ball could have fitted into a smaller pot. It hadn't rooted out into the 10 litre pot it was supplied in.”

Posted 3 years ago

“I've had two orders to date, the second being much better than the first. This is partly because the dispatch date of the first order meant the plants were with the distributor over the weekend, and therefore a bit wilted when they arrived, but also because the shrubs (cornus alba 'Sibirica') were pot-bound. They have needed extra care, but are looking much better after a couple of weeks in the ground. We have had no problem with the plants in the second order, which were delivered promptly and in much better condition overall.”

Posted 3 years ago

“I purchased 2 plants which did arrive quickly despite the Covid-19 lockdown conditions being in place. However, there were no fragile stickers or any indication that the parcel contained plants therefore the courier apparently did not take any particular care with the parcel and when unpacked, the plants looked like they had been used as a football. Both were out of their pots and covered in soil. Leaves and flowers were broken off. Despite sending an email to Ashwood on the 28th April 2020 I still have not had a response as at 05th May 2020. All this being said, the plants looked to have been of great quality and after being repotted appear to be ok i.e. they have not died as yet, so I am hopeful they will be ok and be a great addition to my rockery.”

Posted 3 years ago

“Ordered 4 plants, packaging very good. Supply only given a 3 star rateing as one plant was supplied in poor health. Made a claim to renew but as yet no acknowledgement.”

Posted 4 years ago

“Plants look very good packaging less so.label was on side of box and nothing to indicate which was the top. I ended up opening it upside down. Box was also badly dented.”

Posted 4 years ago

“I ordered two climbing roses, sadly the box was damaged on arrival and one of the roses had a branch broken. Bit disappointing”

Posted 4 years ago

“The service and plant itself was very good. However, your delivery courier never actually delivered. He left the parcel at a different address. I did contact the courier, but they never came back to me or apologised. I was very lucky that the people who received this plant actually new me. I feel this was not very acceptable.”

Posted 5 years ago

“i ordered 4 plants - erica Kramers red. Three were as ordered one was not - a different red. Too much trouble to complain so planted all 4.”

Posted 5 years ago

“I have purchased many things from Ashwood, and they are always of a high quality and health upon arrival. My last experience was a little frustrating, ordering some winter cornus, that was sold as "in stock", only to discover 4 days later, that it wasn't, and two weeks later for it to be delivered. I was updated by the team during the process, but if you know you don't have something in stock, just say so, as there were many places I could have gone instead that were holding stock. I appreciate you must have high turnover of your stock, but assume this is automated. Your loyal customers, like me, will come back, but up front honesty is always preferable I believe, were you can. The plants were delivered in a good and healthy condition Thanks”

Posted 5 years ago

“Well packed, arrived quickly. The conifer was disappointing, very small with several small shoots were brown and had to be trimmed.”

Posted 5 years ago

“Delivery was quick and on time. There was leaf damage on what was otherwise a nice plant. Some top leaves were singed.”

Posted 5 years ago

“The packaging arrived in a poor state, looked like it had been dropped on it's head as box was all concertinaed and the plant stake broken with part of the plant also broken. The plant itself was quite a poor specimen and I was disappointed. However, it is now in the ground and I am keeping fingers crossed it will eventually thrive.”

Posted 5 years ago

“I have received delivery of my order but I am very unhappy about the condition of the plants and the courier used. I waited for the courier but he never rang the doorbell and just left it on the porch. After an hour has passed from the estimated delivery time of 1040-1140, I went out to check and saw the box left in the porch. Secondly, please can you let me know why Ashwood Nursery would dispatch plants on a Friday knowing that the courier will keep it in the depot over the weekend. The plant arrived completely dried out and was dropping its leaves. This is not what I would expect a good nursery to be doing. I am very disappointed as this is my first order with Ashwood. You have one very angry and disappointed customer.”

Posted 6 years ago

“not so happy”

Posted 6 years ago

“I ordered a Daphne "Eternal Fragrance". I received the plant in a couple of days well packaged. The plant looked very unhealthy with many fallen leaves and more yellow than green. I hope I can rescue it as they are superb plants and usually very low maintenance. GOOD SERVICE, POOR PLANT”

Posted 6 years ago

“The plant I ordered arrived quickly and as described on the website. Unfortunately the plant had not packed very well and had suffered damage in transit. This was disappointing as this very much detracted from the quality of the plant.”

Posted 6 years ago

“Prompt service. Well packed goods”

Posted 6 years ago

“Took longer to arrive than expected, pleased enough with the seeds, but no cultural leaflet enclosed. researched sowing, seeds now sowed, hoping they do well. thank you regards mary”

Posted 6 years ago

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Ashwood Nurseries is rated 4.9 based on 6,465 reviews