I purchased 2 plants which did arrive quickly despite the Covid-19 lockdown conditions being in place. However, there were no fragile stickers or any indication that the parcel contained plants therefore the courier apparently did not take any particular care with the parcel and when unpacked, the plants looked like they had been used as a football. Both were out of their pots and covered in soil. Leaves and flowers were broken off. Despite sending an email to Ashwood on the 28th April 2020 I still have not had a response as at 05th May 2020. All this being said, the plants looked to have been of great quality and after being repotted appear to be ok i.e. they have not died as yet, so I am hopeful they will be ok and be a great addition to my rockery.