Artificial Grass Direct Reviews

Name: Artificial Grass Direct
Address: 16 Hallsteads Business ParkDove HolesBuxtonSK17 8BJ, Buxton
Rating: 4.68

4.7 Rating 393 Reviews

92 %

of reviewers recommend Artificial Grass Direct

4.7

Based on 393 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Artificial Grass Direct:

At Artificial Grass Direct Limited, we have over 20 years experience of supplying artificial grass to domestic consumers, landscapers and retail and we never forget that the customer has a choice; which is why we constantly strive to offer the very best products at highly competitive prices and commit to levels of service unrivalled in the industry.

At Artificial Grass Direct we pride ourselves on providing our customers with a professional, personal service.

Also! We sometimes get confused for a different company. We are http://ArtificialGrass-Direct.com. Our friendly team would love to talk to you if you would like to call 0845 177 1664 – or visit us at - http://artificialgrass-direct.com

Visit Website

Phone:

0845 177 1664

Email:

sales@artificialgrass-direct.com

Location:

16 Hallsteads Business ParkDove HolesBuxtonSK17 8BJ
Buxton
SK17 8BJ

Artificial Grass Direct 5 star review on 11th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered New Monarch grass, received Elmer ... phoned they told me it was New Monarch. Required some more they gave me better deal... no wonder they sent me Elmer again which is much cheaper than the one i paid for the first time.... dont trust them....”

Helpful Report

Posted 8 months ago

“Terrible delivery time when it came all the accessories weren't there when you run a business this not acceptable Delivery driver was great and very helpful”

Helpful Report

Posted 1 year ago

Hi Felicity. We are so sorry that the accesories were missing and your delivery was slow. I will look into this and ensure that this doesn't happen again. We hope you enjoy your new garden. Kind regards, Amy Head of Sales

Posted 1 year ago

“Lost my order and took over 3 weeks to come”

Helpful Report

Posted 2 years ago

We would like to apologise for this. We implemented a new system a short while ago and there was a small error from one of our staff whilst getting used to the new system. We are continuously striving to improve our service to make sure this type of thing doesn’t happen again.

Posted 2 years ago

“Do not order from here!”

Helpful Report

Posted 2 years ago

“I'm glad you got in touch. On the 31st January I bought 3x2m lenghts of rubber edging strips order No 11188, nothing has arrived, could you investigate please. Many thanks, Richard.”

Helpful Report

Posted 3 years ago

“We have spent the last week preparing the garden for the delivery of our grass. We have waited all morning for delivery and had a phone call to say it's not coming. Out disabled daughter now cannot play in the garden and has The government letter to shield for 12 weeks.. We have spent 2k and now have a garden We can't use.. Don't trust this company please.”

Helpful Report

Posted 3 years ago

It is regretful that this situation has occurred but as we explained to you, our driver has broken down en route this morning. We have the AA en route to him but there is no guarantee how long the recovery will take or even if they can get him back on the road. Our driver will not have anywhere to stay in Scotland due to COVID 19 so we have to make sure we can get him back to the depot in Derbyshire. We are working on reduced staffing levels at the moment and therefore, as explained, we are not going to be in your area for delivery again until next week which we will make sure that you are on that route. I am really sorry this has happened but it is something that is completely out of our control.

Posted 3 years ago

“Still waiting for delivery...……awful customer services when we called them to see why it wasn't delivered, promised call back and received none!!Would not recommend to others.”

Helpful Report

Posted 4 years ago

“utter rubbish. 2 days in, several hours after I was told my grass was on it's way - someone rang to say they couldn't find it. Strange because they said it was dispatched? They offered me, I think, a £fiver to choose something else! Given all the delay, muppetry and pathetic offer - I declined.”

Helpful Report

Posted 5 years ago

Hello Mr Booth I am sorry to hear about your experience however I am not sure you have the right Artificial Grass Company as I have tried to investigate and I have no details either through our website ordering system or direct. There are other companies with similar names to ours, unless it was ordered in another name? You can of course contact me directly if you wish and I will be happy to pursue your complaint Kind regards Louise Kirk Director

Posted 5 years ago

“Not great to be honest, had to chase delivery, told it had been delivered and it had not, not told it was being delivered or when.”

Helpful Report

Posted 5 years ago

Dear Mr Jones-Owen I am sorry that you feel you did not have the best service on delivery. From investigating I can see that we did advise you of a delivery date ahead of time, that an attempt of delivery had been made on that day but there was no one to receive it. We tried to contact you by phone and then emailed you on the 21st to say that we would have to redeliver with an instruction of where to leave in a safe place if no one was going to be at home which you gave us. If you need anymore clarification please do contact the office

Posted 5 years ago

“I would not recommend this company. Grass we purchased was of a poor quality and the company refused to resolve the problem, basically saying there was nothing that could be done. Areas of the grass is very flat even after being brushed with an electric power broom and also shiny in appearance. We are very disappointed.”

Helpful Report

Posted 5 years ago

“Firstly we ordered our grass to be delivered before 12am on the 26th of June after waiting until 1 O`clock i phoned them chasing my delivery. I was then told there was a mistake on there part as they sent it to my home address instead of site. We then re-ordered for Tuesday the 3rd of July before 10am am, after waiting until 10.10am I phoned the company to check on my delivery and the lady said its a before 10am OH its 10:10am, I will chase the courier now and phone you straight back. 50 mnutes later i am chasing them and was now told its a AM delivery. I am now today at 12:50 still waiting for my delivery and still no call back, have tried calling them back and now goes onto the answering machine. I have also phoned the web site number and spoke to a lady and I asked to speak to Nicola or Louise and they asked who`s call in which I told them OH whats you number they will phone you back. I will finish my reveiw once my delivery arrives as they cannot gaurentee next day delivery and most of there deliveries are couriers who have no phone or tracking no so they cannot even contact them to find out where they are. Yourstruly Tony”

Helpful Report

Posted 5 years ago

“Despicable customer service and terrible service over all. I never received the grass after 6 weeks of ongoing 'failed deliveries' where I was lied to (I was finally informed that the grass I ordered had never even been cut and loaded onto the van from the depot, despite being told several times over the phone that it was on its way and then being blamed for non-existent attempts to call me on a phone that I had in my hand the entire morning). One of the failed deliveries was apparently due to a driver failing to show up for work. I had to bear the brunt of all their errors and never received so much as a verbal apology, let alone any compensation. Just awful from start to end! Finally got a refund - we'll see if the money comes through...”

Helpful Report

Posted 5 years ago

“Still didn't receive my order nor any information regarding order or delivery. Contacted Grass Direct but still waiting for response. Disappointing.”

Helpful Report

Posted 6 years ago

“Last 2 metres damaged with some sort of machine fault cutting through the fabric. Did stevie wonder roll this up because not only was the damage missed but it was rolled up so far out of square that the edge of the grass was damaged during shipping, due to being at least 8 inches longer than the 2m width. Photos of the damage taken if you are interested. Phil Brotherton.”

Helpful Report

Posted 6 years ago

Artificial Grass Direct is rated 4.7 based on 393 reviews