Despicable customer service and terrible service over all. I never received the grass after 6 weeks of ongoing 'failed deliveries' where I was lied to (I was finally informed that the grass I ordered had never even been cut and loaded onto the van from the depot, despite being told several times over the phone that it was on its way and then being blamed for non-existent attempts to call me on a phone that I had in my hand the entire morning). One of the failed deliveries was apparently due to a driver failing to show up for work. I had to bear the brunt of all their errors and never received so much as a verbal apology, let alone any compensation. Just awful from start to end! Finally got a refund - we'll see if the money comes through...