Artificial Grass Direct Reviews

Name: Artificial Grass Direct
Address: 16 Hallsteads Business ParkDove HolesBuxtonSK17 8BJ, Buxton
Rating: 4.68

4.7 Rating 401 Reviews

92 %

of reviewers recommend Artificial Grass Direct

4.7

Based on 401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Artificial Grass Direct:

At Artificial Grass Direct Limited, we have over 20 years experience of supplying artificial grass to domestic consumers, landscapers and retail and we never forget that the customer has a choice; which is why we constantly strive to offer the very best products at highly competitive prices and commit to levels of service unrivalled in the industry.

At Artificial Grass Direct we pride ourselves on providing our customers with a professional, personal service.

Also! We sometimes get confused for a different company. We are http://ArtificialGrass-Direct.com. Our friendly team would love to talk to you if you would like to call 0845 177 1664 – or visit us at - http://artificialgrass-direct.com

Visit Website

Phone:

0845 177 1664

Email:

sales@artificialgrass-direct.com

Location:

16 Hallsteads Business ParkDove HolesBuxtonSK17 8BJ
Buxton
SK17 8BJ

Artificial Grass Direct 5 star review on 11th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a hiccup at first, my order had been lost but when I phoned to check why I hadn’t heard from them they were straight on it and apologised and proceeded with my order everything went fine we now have grass, haven’t fitted it yet but I was well pleased with the service thank you”

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Posted 1 year ago

“Only a pleasure to deal with them hence my 3rd purchase!”

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Posted 2 years ago

“Great price and the product is of great quality too. Did not make to just send out 1 driver to deliver a 200KG plus roll and needed 2 additional people to help the driver lift it out of the delivery vehicle.”

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Posted 2 years ago

“Vault for money Great communication Punctual deliveries”

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Posted 2 years ago

“The grass is superb and I wouldn’t go elsewhere for it. That said they need to work on their communication my phone calls were not returned and the chat function on the website gave no reply either.”

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Posted 3 years ago

“Good quality, good customer service from Jenny when I had to sort out delivery!”

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Posted 3 years ago

“Everything arrived as ordered, Driver very helpful, generally a good experience and I will use the company again. Could definite though from slightly better communication regarding delivery, when etc. order confirmation occurred in timely fashion, but updates about where in the dispatch, delivery process we were slow. 🙂”

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Posted 3 years ago

“Wrong grass delivered, but soon corrected.”

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Posted 3 years ago

“I can not fault the service from stock and availability to the professional and helpful conduct of their call team. However the delivery charge is extremely expensive without any flexibility even with regards to ordering high volume so sadly that looks to be a game changer with future purchases for me. A better balance should be found.”

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Posted 3 years ago

“Easy to order, quick delivery and good quality, nice, thank you”

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Posted 4 years ago

“Quick delivery and looks good.”

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Posted 4 years ago

“I was happy with the service and the help I had over the phone ,just a bit more Communication via email I.e ,what day the delivery was arriving and approx time ...other then that ,great !”

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Posted 5 years ago

“all worked well. ordered 8 got 7. no problem contacted company, they were very apologetic and offered to resend the missing one. i asked for a refund which arrived in my bank with in two/three days. brilliant.”

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Posted 5 years ago

“Quick delivery, and good customer service”

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Posted 5 years ago

“Great customer service and the delivery driver was most especially very professional and helpful.”

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Posted 6 years ago

“Very good customer services, helpful and polite.”

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Posted 6 years ago

“Product is perfect but stop using Tufnell as a carrier. Unreliable as order was delivered 4 days late and extremely rude delivery man”

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Posted 6 years ago

“From start to finish the service from artificial grass direct was very professional. The free samples came and were a good size so you got a good view and feel of the product. Ordering was very easy and a follow up phone call to confirm the order and give a delivery date was very welcome.. The gentleman that delivered my purchase was so helpful. I have no rear gate to my property so the 4m roll had to come through the house. Also the car park is away from my property.But he was amazing I was astounded at how adept he was at manovering that huge roll on a small trolley.. I have to be honest I very nearly didn't order from you because the other companies I had samples from offered free delivery hense 4 stars and not 5...... Many thanks. Dianne Young”

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Posted 6 years ago

“Really pleased with service provided, following on from placing the order online (Woodland) I received a call to confirm a suitable delivery, however I ordered a section 5.6m x 3.0m and there was a mis-stitched (hole) in the roll which luckily managed to fall within the off cuts.”

Artificial Grass Direct 4 star review on 30th April 2019

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Posted 6 years ago

“Great customer service. And delivery. Contact made very easy. Product very good quality 👍”

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Posted 6 years ago

Artificial Grass Direct is rated 4.7 based on 401 reviews