Artificial Grass Direct Reviews

4.58 Rating 272 Reviews
90 %
of reviewers recommend Artificial Grass Direct
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email
Read Artificial Grass Direct Reviews

About Artificial Grass Direct:

At Artificial Grass Direct Limited, we have over 20 years experience of supplying artificial grass to domestic consumers, landscapers and retail and we never forget that the customer has a choice; which is why we constantly strive to offer the very best products at highly competitive prices and commit to levels of service unrivalled in the industry.

At Artificial Grass Direct we pride ourselves on providing our customers with a professional, personal service.

Also! We sometimes get confused for a different company. We are Our friendly team would love to talk to you if you would like to call 0845 177 1664 – or visit us at -

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0845 177 1664



16 Hallsteads Business ParkDove HolesBuxtonSK17 8BJ

Artificial Grass Direct 5 star review on 6th June 2021
Russell Kerfoot
Artificial Grass Direct 5 star review on 6th June 2021
Jonno Kendall
Artificial Grass Direct 5 star review on 6th June 2021
Jonno Kendall
Artificial Grass Direct 5 star review on 26th April 2021
Wayne Badman
Artificial Grass Direct 5 star review on 26th April 2021
Wayne Badman
Artificial Grass Direct 5 star review on 19th April 2021
Artificial Grass Direct 5 star review on 17th April 2021
Karen Davies
Anonymous  // 01/01/2019
I was happy with the service and the help I had over the phone ,just a bit more Communication via email I.e ,what day the delivery was arriving and approx time ...other then that ,great !
Posted 9 months ago
all worked well. ordered 8 got 7. no problem contacted company, they were very apologetic and offered to resend the missing one. i asked for a refund which arrived in my bank with in two/three days. brilliant.
Posted 10 months ago
Quick delivery, and good customer service
Posted 1 year ago
Great customer service and the delivery driver was most especially very professional and helpful.
Posted 1 year ago
Very good customer services, helpful and polite.
Posted 2 years ago
Product is perfect but stop using Tufnell as a carrier. Unreliable as order was delivered 4 days late and extremely rude delivery man
Posted 2 years ago
From start to finish the service from artificial grass direct was very professional. The free samples came and were a good size so you got a good view and feel of the product. Ordering was very easy and a follow up phone call to confirm the order and give a delivery date was very welcome.. The gentleman that delivered my purchase was so helpful. I have no rear gate to my property so the 4m roll had to come through the house. Also the car park is away from my property.But he was amazing I was astounded at how adept he was at manovering that huge roll on a small trolley.. I have to be honest I very nearly didn't order from you because the other companies I had samples from offered free delivery hense 4 stars and not 5...... Many thanks. Dianne Young
Posted 2 years ago
Really pleased with service provided, following on from placing the order online (Woodland) I received a call to confirm a suitable delivery, however I ordered a section 5.6m x 3.0m and there was a mis-stitched (hole) in the roll which luckily managed to fall within the off cuts.
Artificial Grass Direct 4 star review on 30th April 2019
Posted 2 years ago
Great customer service. And delivery. Contact made very easy. Product very good quality ๐Ÿ‘
Posted 2 years ago
Great product quick delivery and very good customer service ๐Ÿ‘๐Ÿผ๐Ÿ‘๐Ÿผ๐Ÿ‘๐Ÿผ
Artificial Grass Direct 4 star review on 4th April 2019
Posted 2 years ago
Good quality grass, was kept up to date through the whole process and delivered when they promised. Would of been a 5 but it all came in one roll and not cut into to lengths as requested. Overall very pleased with artificial grass direct and will definitely recommend to others
Posted 2 years ago
Good product choice. Good value. Good customer support. Good delivery. Very happy customer would highly recommend to others.
Posted 2 years ago
Very quick delivery of free samples, followed up by quick delivery of order
Posted 2 years ago
Good prices and quality of the products.
Posted 3 years ago
Very happy with product, easy to install
Posted 3 years ago
It was easy to cut and lay
Posted 3 years ago
We had problem with grass out of stock but AGD sorted other arrangements very quickly. However note that 8 x 4 metres of grass is very heavy for two people and only one man in delivery vehicle. Don't forget to buy spare Stanley knife blades for cutting and trimming. I used 7 blades.
Posted 4 years ago
looks good and covered an unsightly area of my garden that ive laid turf twice but just died off.
Posted 4 years ago
Artificial Grass Direct is rated 4.58 based on 272 reviews