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Artificial Grass Direct Reviews

4.7 Rating 393 Reviews

92 %

of reviewers recommend Artificial Grass Direct

Company Reviews

Product Reviews

4.7

Based on 393 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Artificial Grass Direct:

At Artificial Grass Direct Limited, we have over 20 years experience of supplying artificial grass to domestic consumers, landscapers and retail and we never forget that the customer has a choice; which is why we constantly strive to offer the very best products at highly competitive prices and commit to levels of service unrivalled in the industry.

At Artificial Grass Direct we pride ourselves on providing our customers with a professional, personal service.

Also! We sometimes get confused for a different company. We are http://ArtificialGrass-Direct.com. Our friendly team would love to talk to you if you would like to call 0845 177 1664 – or visit us at - http://artificialgrass-direct.com

Visit Website

Phone:

0845 177 1664

Email:

sales@artificialgrass-direct.com

Location:

16 Hallsteads Business ParkDove HolesBuxtonSK17 8BJ
Buxton
SK17 8BJ

Artificial Grass Direct 5 star review on 11th November 2023

Artificial Grass Direct 5 star review on 15th October 2023

Artificial Grass Direct 5 star review on 3rd September 2023

Phillip Merrison

Artificial Grass Direct 5 star review on 3rd September 2023

Phillip Merrison

Artificial Grass Direct 5 star review on 27th August 2023

Marija Atanasova

Artificial Grass Direct 5 star review on 23rd June 2023

Artificial Grass Direct 5 star review on 21st May 2023

93

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last 2 metres damaged with some sort of machine fault cutting through the fabric. Did stevie wonder roll this up because not only was the damage missed but it was rolled up so far out of square that the edge of the grass was damaged during shipping, due to being at least 8 inches longer than the 2m width. Photos of the damage taken if you are interested. Phil Brotherton.”

Posted 6 years ago

“Customer service is excellent . I felt that I hadn't received exactly the same as the sample , but Louise and Claire sorted me out and my garden looks fabulous.”

Artificial Grass Direct 5 star review on 7th April 2017

Posted 7 years ago

“Product seems excellent, easy to order on-line, good service (first delivery was short on length, replacement on site next morning through helpful staff). Delivery staff helpful.”

Artificial Grass Direct 5 star review on 22nd February 2022

Posted 2 years ago

“Lawn looks fantastic. Should have had it done years ago. Thanks very much. I would recommend to anyone 👍”

Artificial Grass Direct 5 star review on 12th August 2020

Posted 3 years ago

“Great service, great product.”

Artificial Grass Direct 5 star review on 4th August 2017

Posted 6 years ago

“The grass is superb and I wouldn’t go elsewhere for it. That said they need to work on their communication my phone calls were not returned and the chat function on the website gave no reply either.”

Posted 1 year ago

“Good quality grass, great customer service and delivery. Have used for a number of years and will continue.”

Posted 3 years ago

“They kept me well informed, the item came well packaged, in 1st class condition and on the day they said I would receive delivery, I would certainly order from them again”

Posted 4 years ago

“I would not recommend this company. Grass we purchased was of a poor quality and the company refused to resolve the problem, basically saying there was nothing that could be done. Areas of the grass is very flat even after being brushed with an electric power broom and also shiny in appearance. We are very disappointed.”

Posted 5 years ago

“Good prices and quality of the products.”

Posted 6 years ago

“Sent a great range of samples. Called to make sure delivery address was all correct.”

Posted 6 years ago

“They are by far the best artificial grass company I have ever worked with . Amazing quality grass and customer service . I've been in the artificial grass for 25 years and this is the best I've used .”

Posted 6 years ago

“We made our purchase last year around May 2016. This was for our new garden on a pot on a new build estate. Prior to ordering we had looked at a reange of products from several suppliers but the staff at Artificial Grass Direct were very helpful and readily gave advice. So after making the final decision that this was the way forward we placed our order. Grass arrived on date agreed and with the help of a couple of neighbours, overa couple of days 45m Sq, was laid. It's been down 11 months. Looks as good as new. Drainage is perfect. The dog is very happy and the grand children play on it. What's been great about it has been no cutting or treatment since it's been down. Looks great all year. The dog didn't come in covered in mud when it's been raining. And you can sit or role or play on it with no mud marks or green stains.”

Artificial Grass Direct 5 star review on 9th April 2017

Artificial Grass Direct 5 star review on 9th April 2017

Posted 7 years ago

“they may sell artificial grass but there is nothing artificial about their great service ian gransden runcorn”

Posted 7 years ago

“Recently fitted the Greenscape Artificial Grass and I was so happy with the quality of the grass so much so I've recommended it to friends and family looking to lay artificial grass.”

Artificial Grass Direct 5 star review on 29th March 2017

Posted 7 years ago

“Always a pleasure talking to the team at artificial grass and can rely on their efficiency to get the product to you fast. The grasses them selves are of a super high quality and at very competitive prices. I landscaped two gardens so far with the elite and regency range that both looking and feel stunning. I would highly recommend artificial grass direct to anyone .”

Artificial Grass Direct 5 star review on 22nd March 2017

Posted 7 years ago

“Quick delivery, easy to fit and looks amazing. We were so pleased with our back garden that we decided to do the front too! Really pleased with them both, would definitely recommend.”

Artificial Grass Direct 5 star review on 13th March 2017

Posted 7 years ago

“I recently completed 5 lawns with artificial grass, very good quality. I fitted it on a previous grass lawn. I used a 6" layer of stone chippings covered with agricultural fabric & then a 2" layer of grit sand. the result is fantastic. Virtually no maintenance, except for getting the Dyson out & hovering it.”

Posted 7 years ago

“Brilliant customer service always somebody there to answer your questions, nothing is too much. Thank you for your great customer service. Mike #GeckoHomeGardenSolutions GeckoHomeGardenSolutions.com FB: @GeckoHomeGardenSolutions Twitter: @SolutionsGecko”

Posted 7 years ago

“Prompt professional and friendly service and a really good product, which has been used to cover a gym floor which obviously takes a pounding each and every day. Thus far, it has stood up to the task no problem.”

Posted 7 years ago

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Artificial Grass Direct is rated 4.7 based on 393 reviews