Artificial Grass Direct Reviews

4.7 Rating 321 Reviews
93 %
of reviewers recommend Artificial Grass Direct
Based on 321 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email
Read Artificial Grass Direct Reviews

About Artificial Grass Direct:

At Artificial Grass Direct Limited, we have over 20 years experience of supplying artificial grass to domestic consumers, landscapers and retail and we never forget that the customer has a choice; which is why we constantly strive to offer the very best products at highly competitive prices and commit to levels of service unrivalled in the industry.

At Artificial Grass Direct we pride ourselves on providing our customers with a professional, personal service.

Also! We sometimes get confused for a different company. We are Our friendly team would love to talk to you if you would like to call 0845 177 1664 – or visit us at -

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0845 177 1664



16 Hallsteads Business ParkDove HolesBuxtonSK17 8BJ

A little disappointed that the customer service number is premium rate which was forwarded to a mobile voicemail.
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Posted 2 months ago
Hi Scott. Really sorry about this. We are very close to changing our number across to a free of charge as know this is a problem. If you would like to email us we will arrange a refund of the fee incurred. When it is out of hours i.e the weekend the calls are forwarded to our works mobiles so that if we are avilable we can take the calls. Kind regards, Amy Sales Manager
Posted 2 months ago
Good fast delivery, very nice product. But the join I had in my 4x6 piece that came from the factory is noticeable so a bit disappointed with that.
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Posted 2 years ago
Delivery instructions were not adeared to by driver..
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Posted 2 years ago
Ordered SuperPlay and quality of product was excellent. Would have been 5stars but for the astronomical delivery charge of £65. In this day and age if you can’t negotiate a better delivery deal customers will go elsewhere.
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Posted 2 years ago
Whilst I am quite happy with the product and the price, it was disappointing to have had to pay someone to wait on site on the pre-arranged delivery day, only for the grass not to arrive. When contacted by Tufnells, the transport company used by Artificial Grass Direct, they were very apologetic but it still cost me a days' wages for a labourer to hang around all day. The finished garden look good, however.
Artificial Grass Direct 3 star review on 19th April 2019
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Posted 3 years ago
We expected a darker green and a deeper pile. That said it kinda does the job.
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Posted 3 years ago
Price and quality
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Posted 4 years ago
Artificial Grass Direct is rated 4.71 based on 321 reviews