Arthur Kay & Bro. Reviews

Name: Arthur Kay & Bro.
Rating: 4.80

4.8 Rating 662 Reviews

100 %

of reviewers recommend Arthur Kay & Bro.

Company Reviews

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4.8

Based on 662 reviews

Customer Service
Communication Channels	Live Chat

Visit Website

Phone:

0161 834 0332

Email:

enquiries@arthurkayandbro.com

Location:

2, Market Street, Manchester
M1 1PT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very happy with speedy delivery and easy to use website. bit dissapointed with product as the post on one of earrings looks dark and tarnished but need to contact jeweller maybe a logical explaination.otherwise love the item”

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Posted 11 years ago

“Bought some cufflinks through site. Very quick and easy to do. Cufflinks arrived sooner than I expected. Very please with them and the site, would use again.”

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Posted 11 years ago

“The item said it was in stock online. So i purchased the item. Several days later, i received an email saying it was out of stock! A refund was given.”

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Posted 11 years ago

Good Morning Lisa, We can only apologise that the item was out of stock. Unfortunately we had a slight issue with our stock system and the item had sold in store over the weekend. We hoped the offer of the newer charm for the same price would help but completely understand it wasn't an exact match. Sorry we were unable to fulfil your order on this occasion. If there is anything we can help with in the future please don't hesitate to get in touch. Burns Jewellers

Posted 11 years ago

“I ordered some refills for a particular pen on one day and they were there the next! Price was excellent as well so would not hesitate to use this company again. Brilliant!”

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Posted 11 years ago

“Since July when I first discovered Burns Jewellers online I have placed more than one order. I have been extremely happy with my purchases each time and the orders were processed and despatched really effeciently and quickly. Would highly recommend them.”

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Posted 11 years ago

“Can't fault any of the customer service received both online and in store...lovely jewellers! :-) thank you x”

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Posted 11 years ago

“Thank you very much for my bracelet. Really fast delivery I ordered on Tuesday evening and received it Thursday!!!! The best thing about u guys is that I went to buy this bracelet on the Monday ( items were a little cheaper) , I placed the item in my basket but got distracted (children) so I went to buy the bracelet in the Tuesday but noticed the bracelet had gone back up to full price. I was gutted but then I got an email from you saying you had saved the bracelet from the Monday and I was to just click on the link below. Great service.”

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Posted 11 years ago

“Very good service & delivery”

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Posted 11 years ago

“Excellent service, needed a”

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Posted 11 years ago

“Item delivered as advertised, quickly & well packed. It was also at the lowest price I could find on the Internet”

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Posted 11 years ago

“I would highly recommend this jewellers. I purchased a watch from their website and it was delivered the next day at no extra charge. I would definitely shop with them again.”

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Posted 11 years ago

“Goods arrived promptly in good packaging and as was advertised”

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Posted 11 years ago

“A great website from a great company offering great prices and quick delivery”

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Posted 11 years ago

“Very helpful staff. Easy transaction. Fast delivery. No complaints at all.”

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Posted 11 years ago

“Lovely item,received quickly and well packaged,complete with Thomas Sabo gift bags. The offer to receive 10% off for being a new customer and /or Valentines discount offer was confusing - the item qualified for free posting however once a voucher code was used this resulted in postage being added! I still got a discount and paid a little less than if I had visited the shop,but feel the site would benefit from instruction that postage will apply if discount (s) used. I did send a message on site regards this but so far have not received feedback.”

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Posted 11 years ago

Good Morning Mr McNamee, Many thanks for your review! We did reply to your email on Monday morning. I will look into adding a notice to make it clearer about charges for postage when the order is reduced under £25. Once again many thanks for your order and we hope to see you back soon. Burns Jewellers

Posted 11 years ago

“Very good service,small problem with the order was sorted out quickly and efficiently. Will use them again.”

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Posted 11 years ago

“Excellent service. Lovely item. No problems with fast delivery. Will use again.”

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Posted 11 years ago

“excellent service, item as described .recommended. thank you”

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Posted 11 years ago

“Fantastic experience all round - easy to navigate website, fast transaction and super quick delivery. Would recommend 5*”

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Posted 11 years ago

“My £87 item arrived beautifully packaged, in the original brand box. It was definitely authentic. I noticed a couple of tiny dents on silver (it is a locket-type pendant, so those related to opening the lid probably, when demonstrating in the store?). I was offered a full refund plus postage back covered. However, since it is a discontinued item, I wanted to keep it anyway, and customer services promised me a very small reduction (£3.70) because of the imperfections. I am happy overall - and the customer service seems good. At no point i needed to complain. I would recommend this company - it is safe internet shopping experience.”

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Posted 11 years ago

Arthur Kay & Bro. is rated 4.8 based on 662 reviews