Name: Arena Flowers
Rating: 4.25

“Hugely disappointing. The flowers delivered did not resemble the quality shown in the picture. I telephoned Arena to tell them and they could only do something if we sent a picture. The flowers were an anniversary gift to my sister; I felt embarrassed to ask my sister for a picture as I sensed her reluctance to complain, as that would only compound my distress. I shall now leave it but would not use Arena again. Stephanie of Arena was apologetic and tried to help but was restricted by the guidelines laid down to produce a picture. IMHO, when a client complains about the quality, the onus is on the retailer to know themselves what was sent out and not to request a picture as evidence. I have bought previously from Arena without issue.”

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Posted 10 years ago

“Our company wanted to send some flowers to the US for one of our colleges who was ill. They took our money, cancelled the order and didn't think to tell us until we rang them to ask for the invoice. Terrible!!”

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Posted 10 years ago

Dear Alison, The delivery of your order was not possible since we needed further recipient details to complete it. We tried emailing and calling you on a number of occasions but when the order was placed, unfortunately, these were both also incorrect. At this point we had no choice but to cancel the order with no communication possible for some time. Once you were in contact, we were finally able to get the correct details and had sent the order out for the next day immediately, at your request. I believe we did all we can to have your order delivered on time but were unable to with the information we had, however, this was quickly resolved once you were in touch with us. I hope this was satisfactory. Kind Regards, Arena Flowers Customer Care Team

Posted 10 years ago

“Really disappointing flowers. I sent flowers to my niece for her GCSE results. After a day or so I didn't understand why she had not sent a photo of them. I asked my sister and she said it was because they didn't want to tell me since I sent them but they were all wilted and past their best. I called and emailed the company and they said they 'wouldn't' send flowers in that state. But the point is they did! Total waste of money and a ruined treat for my niece.”

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Posted 10 years ago

Thank you for your feedback. We are truly sorry to hear that you are not satisfied with the service you have received. Would you mind emailing us at customer@arenaflowers.com so we can have look into what has happened and investigate this further. Currently we are unable to locate your order or any correspondence with the little details we can see here. Arena flowers has a customer support team and we are always happy to help and assist with any queries and mishaps that may occur. Please be assured that this is not the standard we try to achieve here at Arena Flowers. Again we sincerely do apologise for the inconvenience and disappointment this may have caused. Kind Regards, Arena Flowers Customer Care Team

Posted 10 years ago

“Delivered half dead flowers and half a day late. Emailed customer services and they didn't even bother replying. Awful experience.”

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Posted 10 years ago

Thank you for your feedback. We are truly sorry to hear that you are not satisfied with the service you have received. Would you mind emailing us at customer@arenaflowers.com so we can have look into what has happened and investigate this further. Currently we are unable to locate your order or any correspondence with the little details we can see here. Arena flowers has a customer support team and we are always happy to help and assist with any queries and mishaps that may occur. Please be assured that this is not the standard we try to achieve here at Arena Flowers. Again we sincerely do apologise for the inconvenience and disappointment this may have caused. Kind Regards, Arena Flowers Customer Care Team

Posted 10 years ago

“Dead flowers?! These were dead right off the bat. Check all the other one star reviews on here. Makes you wonder if the positive ones are made up. I emailed the founder of this company, Will Wynne, via LinkedIn. He ignored every one of my emails, so he clearly doesn't care about his customers and isn't prepared to make amends when things go so wring. What a shambles of a company!”

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Posted 10 years ago

Hi Leigh, I'm Will Wynne and you're right, I am the founder of the company. I have not however received any messages from you on Linkedin. If you would like to email me, please feel free to do so on willwynne (at) arenaflowers.com and I look forward to resolving your issue. Thanks.

Posted 10 years ago

“Dreadful. Son had sent as my birthday present. Dead roses lost petals mould inside the bouquet box left outside. Would never use Arenaflowers. Can send a photo.”

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Posted 10 years ago

Dear Mrs De Angelo, Thank you for your feedback. We are truly sorry to hear that your flowers arrived in such poor quality. Would you mind emailing us at customer@araflowers.com so we can have look into what has happened and investigate this further with our florists and quality control team. Arena flowers has a customer support team and we are always here and happy to help and assist with any queries and mishaps that may occur. Please be assured that this is not the standard of flowers we aim to send out for our customers, as you may have seen with the previous orders we have sent out to you from your son. Again, we sincerely do apologise for the inconvenience this may have caused. Kind Regards, Arena Flowers Customer Care Team

Posted 10 years ago

“A sad and sorry bunch; half dead on delivery.”

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Posted 10 years ago

Dear Tim, Thank you for your feedback. We are truly sorry to hear that your flowers arrived in such poor quality. Would you mind emailing us at customer@araflowers.com so we can have look into what has happened and investigate this further with our florists and quality control team. Currently cannot locate your order with the little detail I can see here. Arena flowers has a customer support team and we are always here and happy to help and assist with any queries and mishaps that may occur. Please be assured that this is not the standard of flowers we aim to send out for our customers. Again, we sincerely do apologise for the inconvenience this may have caused. Kind Regards, Arena Flowers Customer Care Team

Posted 10 years ago

“Despite phoning them to confirm delivery. They failed to deliver my mothers birthday flowers!”

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Posted 10 years ago

Dear Lauryn, Thank you for your feedback. We are truly sorry to hear that you are not satisfied with the service you have received. Would you mind emailing us at customer@arenaflowers.com with your order number and a few more information so we can have a look into what has happened and investigate this further with our external courier service. Currently we are unable to locate your order with the little details we can see here. Arena flowers has a customer support team and we are always happy to help and assist with any queries and mishaps that may occur. Please be assured that this is not the standard we try to achieve here at Arena Flowers. Again we sincerely do apologise for the inconvenience and disappointment this may have caused. Kind Regards, Arena Flowers Customer Care Team

Posted 10 years ago

“The flowers were not delivered to the address but somewhere near by and nothing was told to the person who was suppose to recieve the flowers, As such the flowers were left outside in the street all night. Was only that a friend noticed they were addressed to the person that she got them. Very very dissapointed to say the least as they were not cheap to send.”

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Posted 10 years ago

“Do not use!! Two days later my flowers to my Mother is still not delivered and nobody can tell me where it is or when it will be delivered. I had to phone them from the UK four times and every time was place on hold for at least 20 minutes and still no help!! This cost me, with the phone calls, at least $200 abd I have nothing to show for it. Worst service I have ever had from a company.”

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Posted 10 years ago

“I paid for a Saturday delivery plus the extra for pre 1pm delivery but no flowers arrived”

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Posted 10 years ago

“I ordered mothersday flowers 3 days in advance, was very excited to surprise my mum. Well no surprises here 2pm in afternoon there were no flowers delivered so I rang there customer services who told me its in the delivery van. So with excitement I waited thinking they might arrive sadly they did not arrive. I was very upset at the poor customerservice I was told by Henry in their customer setvice team as a gesture of goodwill they would send a bouquet and I also get a refund. I was told a delivery would come today nothing so I rang, to be told driver left flowers in porch how funny we dont have a porch. Which means this company or delivery service are lieing. Next time Im going with Interflora, this seems like a cowboy type set up, whereby you have to chase them for flowers a total bunch of pansies!!!”

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Posted 10 years ago

“My sone ordered flowers for Mothers Day. he was away and when he called me he asked how they were "What flowers?" was my reply. Nothing delivered Saturdays or Sunday. Nothing Monday. When my son was back in the UK Tuesday he rang them and they said they would redeliver them. The redelivered them at 5.30pm on Wednesday, "delivered" meaning thrown at the house. jumped into a van and pointed to the box. Appaulling service. No attempt at recovery at all. On calling them they apologised but not really concenred”

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Posted 10 years ago

“Ordered flowers on the 10th march to be delivered on Saturday 14th march I rang twice to be told very rudely we delivery on to six all I was ringing to find out if they were on the way has it was a surprise for my mother for Mother's Day also we last my dad her husband only six mths ago. Well no delivery was made. I sent a email and then ring to be told it's not their thought but the couriers and offered me twenty per cent back has in the terms and conditions which you do not get sent when you order you have to look them up. And the sent me a email saying the the customer service I got was good even through I said I felt it was not has it spoilt the whole surprise for my mum never use this company again and the flowers cost me thirty pound. Very unhappy with the service and how it was handed by the company. Mrs d sturgeon”

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Posted 10 years ago

“Flowers were delivered by been thrown over a fence on a box damaging the flowers inside. The delivery driver didn't even ring the bell to notify anyone off the delivery”

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Posted 10 years ago

“terrible service placed a order did not even turn up even had a confirmation by email to confirm order when i phoned they said techinical error when i said i wanted to make a complaint she just said have a nice day and hung up terrible terrible”

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Posted 10 years ago

“I was on holiday for mothers day so i ordered in advance, having used Arena flowers in the past. The flowers were delivered on the Sunday and I saw them yesterday (Tuesday) and was totally disappointed. They were near dead in only 2/3 days.”

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Posted 10 years ago

“Really unhappy with service and the condition flowers were finally delivered in!! Ordering well in advance for a surprise for them to not show up was extremely disappointing. Will def stick to interflora in future.”

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Posted 10 years ago

“I ordered flowers with gauranteed delivery to my mum on Mother's Day and they have yet to be delivered..........and its now Tuesday! Worse still, I have e-mailed Arena Flowers twice to enquire about what is happening with my order and they haven't even bothered to reply! I am dissapointed to say the least, and certainly would not recommend this company based on their performace so far.”

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Posted 10 years ago

“Mother's Day bouquet failed to arrive but only found that out by the fact that I had to ask my mother whether she liked the flowers. Immediately tracked the order via my yodel to be told 'address issues', with no further information. Arena flowers had my phone numbers and my mothers, and the address was correct (satnav would take you straight there) so really cannot understand the problem. I emailed arena flowers yesterday and have still not received a reply (now half past seven at night the following day). Very very very disappointed in both the service and the complete lack of action, and the fact that my mother is very unwell and unlikely to see another Mother's Day.”

Helpful Report

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Arena Flowers Reviews

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