Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.27

4.3 Rating 1,476 Reviews

76 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,476 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite phoning them to confirm delivery. They failed to deliver my mothers birthday flowers!”

Helpful Report

Posted 8 years ago

Dear Lauryn, Thank you for your feedback. We are truly sorry to hear that you are not satisfied with the service you have received. Would you mind emailing us at customer@arenaflowers.com with your order number and a few more information so we can have a look into what has happened and investigate this further with our external courier service. Currently we are unable to locate your order with the little details we can see here. Arena flowers has a customer support team and we are always happy to help and assist with any queries and mishaps that may occur. Please be assured that this is not the standard we try to achieve here at Arena Flowers. Again we sincerely do apologise for the inconvenience and disappointment this may have caused. Kind Regards, Arena Flowers Customer Care Team

Posted 8 years ago

“The flowers were not delivered to the address but somewhere near by and nothing was told to the person who was suppose to recieve the flowers, As such the flowers were left outside in the street all night. Was only that a friend noticed they were addressed to the person that she got them. Very very dissapointed to say the least as they were not cheap to send.”

Helpful Report

Posted 8 years ago

“Do not use!! Two days later my flowers to my Mother is still not delivered and nobody can tell me where it is or when it will be delivered. I had to phone them from the UK four times and every time was place on hold for at least 20 minutes and still no help!! This cost me, with the phone calls, at least $200 abd I have nothing to show for it. Worst service I have ever had from a company.”

Helpful Report

Posted 8 years ago

“I paid for a Saturday delivery plus the extra for pre 1pm delivery but no flowers arrived”

Helpful Report

Posted 9 years ago

“I ordered mothersday flowers 3 days in advance, was very excited to surprise my mum. Well no surprises here 2pm in afternoon there were no flowers delivered so I rang there customer services who told me its in the delivery van. So with excitement I waited thinking they might arrive sadly they did not arrive. I was very upset at the poor customerservice I was told by Henry in their customer setvice team as a gesture of goodwill they would send a bouquet and I also get a refund. I was told a delivery would come today nothing so I rang, to be told driver left flowers in porch how funny we dont have a porch. Which means this company or delivery service are lieing. Next time Im going with Interflora, this seems like a cowboy type set up, whereby you have to chase them for flowers a total bunch of pansies!!!”

Helpful Report

Posted 9 years ago

“My sone ordered flowers for Mothers Day. he was away and when he called me he asked how they were "What flowers?" was my reply. Nothing delivered Saturdays or Sunday. Nothing Monday. When my son was back in the UK Tuesday he rang them and they said they would redeliver them. The redelivered them at 5.30pm on Wednesday, "delivered" meaning thrown at the house. jumped into a van and pointed to the box. Appaulling service. No attempt at recovery at all. On calling them they apologised but not really concenred”

Helpful Report

Posted 9 years ago

“Ordered flowers on the 10th march to be delivered on Saturday 14th march I rang twice to be told very rudely we delivery on to six all I was ringing to find out if they were on the way has it was a surprise for my mother for Mother's Day also we last my dad her husband only six mths ago. Well no delivery was made. I sent a email and then ring to be told it's not their thought but the couriers and offered me twenty per cent back has in the terms and conditions which you do not get sent when you order you have to look them up. And the sent me a email saying the the customer service I got was good even through I said I felt it was not has it spoilt the whole surprise for my mum never use this company again and the flowers cost me thirty pound. Very unhappy with the service and how it was handed by the company. Mrs d sturgeon”

Helpful Report

Posted 9 years ago

“Flowers were delivered by been thrown over a fence on a box damaging the flowers inside. The delivery driver didn't even ring the bell to notify anyone off the delivery”

Helpful Report

Posted 9 years ago

“terrible service placed a order did not even turn up even had a confirmation by email to confirm order when i phoned they said techinical error when i said i wanted to make a complaint she just said have a nice day and hung up terrible terrible”

Helpful Report

Posted 9 years ago

“I was on holiday for mothers day so i ordered in advance, having used Arena flowers in the past. The flowers were delivered on the Sunday and I saw them yesterday (Tuesday) and was totally disappointed. They were near dead in only 2/3 days.”

Helpful Report

Posted 9 years ago

“Really unhappy with service and the condition flowers were finally delivered in!! Ordering well in advance for a surprise for them to not show up was extremely disappointing. Will def stick to interflora in future.”

Helpful Report

Posted 9 years ago

“I ordered flowers with gauranteed delivery to my mum on Mother's Day and they have yet to be delivered..........and its now Tuesday! Worse still, I have e-mailed Arena Flowers twice to enquire about what is happening with my order and they haven't even bothered to reply! I am dissapointed to say the least, and certainly would not recommend this company based on their performace so far.”

Helpful Report

Posted 9 years ago

“Mother's Day bouquet failed to arrive but only found that out by the fact that I had to ask my mother whether she liked the flowers. Immediately tracked the order via my yodel to be told 'address issues', with no further information. Arena flowers had my phone numbers and my mothers, and the address was correct (satnav would take you straight there) so really cannot understand the problem. I emailed arena flowers yesterday and have still not received a reply (now half past seven at night the following day). Very very very disappointed in both the service and the complete lack of action, and the fact that my mother is very unwell and unlikely to see another Mother's Day.”

Helpful Report

Posted 9 years ago

“I had been buying flowers from Arena Flowers for years. The first and second time the flowers were wonderful and was really pleased with them. 3rd time the flowers weren't so nice as they had been, still acceptable but the vase I ordered was smashed in the post. 4th time the flowers again wasn't in a good state and some flowers were wilted. 5th time for Mother's day I decided to give them one last chance but two out of ten of the roses had the heads cut off!!! Could it be Morticia Addams is working with them? So now that is the last straw (or last rose stem in this case), I will certainly not be buying from them again.”

Helpful Report

Posted 9 years ago

“Having used Arena Flowers for a number of years, I am extremely disappointed with my last order. I had ordered flowers to be delivered on Saturday, a day before Mother's day, for my mother-in-law, as we were unable to visit in person. When we called on Sunday and asked if she liked her flowers it was extremely embarrassing to discover that they had not been delivered. I phoned Arena Flowers who could tell that the flowers were still awaiting delivery at the sorting office. I asked the customer service team to call me back when they had sorted out the error. No one phoned be back which resulted in me chasing a few hours after the first phone call. Again I requested someone call me back to confirm the flowers would be delivered on the Sunday. No one from the Customer Service team contacted me. On the Monday I had to request a full refund. I didn't want the same flowers that had been sitting around for 2 days. I understand mistakes and errors happen, but when you have to constantly keep phoning to see what has happened to your order, only for your order to never be delivered, this is extremely poor customer service. I have lost my trust in Arena Flowers and will not be using this company again.”

Helpful Report

Posted 9 years ago

“Absolutely livid. How dare they take my money, give me a 8am-6pm delivery slot for Mother's Day and deliver at 7.47pm. Delivery message on tracking service said "delivered safe"... So not bothering to phone because of lateness and leaving them outside my parents house WITHOUT ringing the door bell. What is wrong with these morons??? My dad only spotted them when he went to lock the front door as they were locking up for the night - shambolic. I am fuming and I will be calling these jokers for a full refund. Go somewhere else.”

Helpful Report

Posted 9 years ago

“Promised between 9am and 6pm , now after 6pm and my mother is still waiting on mothers day. I am absolutely disgusted and angry. Have used interflora for 30 years and never had a problem and because of paypal and some stupid link decided to give this outfit a go, what a stupid mistake. How they can mess with something so important as mothers day beggars belief. Of course they are shut today. Avoid at all costs !!!!!”

Helpful Report

Posted 9 years ago

“The flowers I ordered for Mother's Day arrived with roses that were wilting. Extemely disappointed. Yes, it might be the busiest day of the year, but don't charge for a product and service if you can't meet expectations. The email receipt also advised I would get a confirmation email once delivered - I didn't. It also had a link for feedback - well, there was what should have been a link but actually was invalid and useless. Was going to submit feedback via the site directly, but it doesn't seem like it would be worth the bother reading other reviews on here. Offers of 15% off the next order - no next order will be happening, that is for sure!”

Helpful Report

Posted 9 years ago

“No delivery”

Helpful Report

Posted 9 years ago

“Ordered flowers for mothers day costing £30. They arrived nicely packaged until i opened the box and the flowers were half dead, limp, roses were brown on the edges on picking some of the flowers up to put in a vase the flowers completely fell off. I emailed Arena Flowers who offered me 15% off my next order. Like I would ever want to order from them again. Disgusting customer service”

Helpful Report

Posted 9 years ago

Arena Flowers is rated 4.3 based on 1,476 reviews