I ordered mothersday flowers 3 days in advance, was very excited to surprise my mum. Well no surprises here 2pm in afternoon there were no flowers delivered so I rang there customer services who told me its in the delivery van. So with excitement I waited thinking they might arrive sadly they did not arrive. I was very upset at the poor customerservice I was told by Henry in their customer setvice team as a gesture of goodwill they would send a bouquet and I also get a refund. I was told a delivery would come today nothing so I rang, to be told driver left flowers in porch how funny we dont have a porch. Which means this company or delivery service are lieing. Next time Im going with Interflora, this seems like a cowboy type set up, whereby you have to chase them for flowers a total bunch of pansies!!!