“I made an order for a basket of flowers for an occasion for my daughter in law, I received an E MAIL confirming my delivery for 1st/10/14, I was mortified when I was told after checking with my daughter in law all day that the order was not delivered, on phoning the company , today 2nd/10/14 I was met with a couldn't, care less attitude from 2 separate customer support workers, one of which told me she was the manager when I requested to speak to a manager, I was told I had missed a dead line when I placed the order and that therefore they would be delivered a day late, I have an E MAIL STATING my delivery date would be the 1st oct 14, so I had no suggestion that that would be the case when I ordered, this is not the 1st time this has happened with ARENA FLOWERS and I stopped using them for a long time, then I decided to give them another chance, and low and behold here we are AGAIN!! I am NEVER EVER going to use this on line company again , once is acceptable but TWICE! no, and not a hint of an apology in sight, I am disgusted at how they treat their customers and on telling them that I was going to contact the CEO of the company by E MAIL I was told well that's up to you, what a terrible way to treat potential returning customers, they RUINED MY GIFT FOR A SPECIAL DAY, "" AND MY ADVICE, DO NOT BOTHER WITH THIS COMPANY' IT SEEMS THEY HAVE NO INTENTION OF MAKING GOOD THIER MISTAKES,"" as I said this is the second time , one thing is certain , "THERE WILL NOT BE A THIRD"!! A VERY DISATTISFIED EX CUSTOMER!!.”
“Screwed up my final order for failure to deliver on a Saturday which I paid for. Gave a lame excuse that the delivery van broke down. I mean, how big is my bouquet of flowers can't they send it by alternatives?? And there is only 1 van from the delivery company?? Never offer any good sincere compensation. The worst service I ever gotten. Will never ever buy again. Not recommended to buy from them.”
“Flowers not delivered on the day {Friday} even though they sent an email saying they had. Rang next morning at 09.00 and told they would find out what had happened and would ring back. I rang again at 14.00 to be told they were still trying to find out what had happened and promised to ring back. Guess what, they didn't, and there free phone number became unavailable after 18.00 on a Saturday. Total waste of money and time AVOID”
“so called next dat delivery 3 days later still no flowers if i knew they used yodel as carriers i would never have ordered missed 30th anniversary by 3 days wonderful service 2 emails and still no response phone line always busy too never again arena never jim wright”
“Did not deliver on promised day. Over 20 minutes waiting for call to be answered. Promised delivery next day and refund on delivery charge. Still awaiting.........”
“Not impressed with this company at all. Ordered bright & beautiful bunch to be sent to my girlfriend at work as a surprise. They didnt turn up until the next day, so not only was the surprise ruined but the flowers were far far from fresh. Will never use or recommend this company again.”
“What happened to my order?
50th Wedding anniversary and totally let down by by yourselves with lack of delivery of order.
Please refund all charges and do not offer your services again.
John Hypher
The Granary
Axmouth
Seaton
Devon
EX12 4BL
01297 552076”
“Flower £61.00 and dead or or poor quality from day one very poor feedback from this company only offered 15 promo code after many complaints WHY WOULD I WANT TO BUY MORE DEAD FLOWERS ?”
“DO NOT USE THIS COMPANY. THEY FAILED TO FULFIL AN INTERNATIONAL DELIVERY DESPITE CONFIRMING MY ORDER TWO DAYS BEFORE. THEY GAVE ME A REFUND (THE LEAST THEY COULD DO!), AND OFFERED ME 15% DISCOUNT. I WON'T BE TAKING UP THIS OFFER.”
Hi John,
We are very sorry to hear of the problems you experienced with your order.
Unfortunately this email address is not registered with us for any orders. If you would kindly send an email to customer@arenaflowers we will look in to your complaint and find out why a problem occurred.
Kind Regards,
Arena Flowers Customer Care
“paid over £30 for a bunch of flowers and a vase for my wife for mothers day.The bunch i chose were different to the ones i was sent.I also paid for a glass vase which did not come with the flowers.The box was just left on the doorstep, no knock or phone call as was mentioned in the order.The flowers were already sad looking on the day of arrival,5 days later they are all dead.I have bought better flowers from our local supermarket that have lasted so much longer for heaps less money.Disgusted is an understatement!”
Hi Rachel,
We are very sorry to hear that you were disappointed with the bouquet that was delivered. If you can contact us by email we are more than happy to look into it further with you
We look forward to hearing from you
Arena Flowers Customer Care
“Ha! Customer BEWARE of this company! Make sure to read the 'Terms & Conditions" and be prepared to have your flowers delivered late, or not at all. Read the other reviews - I wished I had before doing business with this company. Sales staff are also not helpful and will put you on hold indefinitely perhaps hoping you just go away.”
“Ordered flowers,balloon and chocolates on 06.02.14 for Valentines day.
On 14.02.14 my husband received the flowers but not the chocolates or balloon.
Rang customer service and got told there was a shortage of balloons and chocolates. I was also told by Perin I would get a refund.
Today is 03.04.14 and STILL NO REFUND.
I dare you to put this review on your website.
Julie Dickenson Liverpool”
Hi Julie,
We are sorry for the delay but you refund has been processed today and should show in your account within the next 5-7 days.
Please bear with us as this is a very busy time for us.
Arena Flowers Customer Care
“I've scored very poor but would settle with very disappointed! I bought a £30 bunch of flowers for Mother's Day to be delivered on the day. I'm pleased the the delivery on the day had the desired effect but the content of the bunch was poor; smaller than expected (resembling petrol station bunches).. As there are so many other providers on the market I would have thought you would want to look after your customers, unfortunately this (my first with your selves) will most likely be my last.. Also, stupidly I recommended you to my wife for a Mother's Day bunch and she had the same experience. Double thumbs down!”
Hi Jamie,
We are sorry that the flowers did not meet your expectations when delivered.
We would be more than happy to look into this further, please email us at customer@arenaflowers.com
Arena Flowers Customer Care
“The flowers for my Mother you delivered were half dead and the vase was smashed, the courier left the flowers on the door step although my parents were at home, over all the experience was very poor. You did try and redeem things by delivering another bunch of flowers the following Monday they were not the greatest quality and it did not make up for the disappointment my Mother felt, would not recommend any one else to you, flowers have a big emotional sentiment for the person you send them to and also how much they mean too from the person that sent them, half wilting flowers and a broken vase does not conjure up the sentiment I intended for Mothers day.”
“I sent a complaint about quality and you haven't responded - guess feedback is not that important afterall.....you have tha money and obviously don't really care....”
Hi Iain,
We would like to apologise for the delay in reply but due to Mothers Day we have had high volumes of enquiries.
Because of this we will refund you for the bouquet. Please email us at customer@arenaflowers.com if you need any further assistance.
Arena Flowers Customer Care
“I did not see the flowers as I sent them to my Mum in England and I live in Australia, but she was delighted with them. Thank You.
I have since spoken with my sister and the flowers were very poor, Mum is almost blind and was so pleased to receive the flowers she did not want to upset me by saying they were not good, even with her poor eyesight she could see they were old and bedraggled. I used your website extensively a while ago and the standard dropped so much that I tried someone else,I decided to go back to you as I expected spring flowers to be good. I will think long and hard before using you again.”
“I ordered some flowers for my Mother to arrive on Monday 31st March.
On speaking to my Mother last night, I discovered that the flowers had been delivered to the wrong address.
My Mother’s address is 3 Somerville Road, the flowers were delivered to 3 Broken Furlong which is the neighbouring street.
I specifically said when I placed the order that if nobody was at home, to leave the flowers at 5 Somerville Road.
The flowers were just left on the doorstep of 3 Broken Furlong until the householder arrived back from work in the evening from work.
Fortunately the householder was honest and delivered the flowers to my Mother.
My Mother called you, took her numerous attempts to speak to somebody and then was told that the sender of the flowers should lodge the complaint, not the recipient.
Well, I am the sender and I am lodging the complaint.
I live in Australia and frequently order flowers to be delivered to friends and family in the UK.
I’ve used Interflora in the past but the quality of the flowers is poor so I thought I would try another company.
By the way, the flowers were beautiful but probably unlikely I will deal with you again.”
Hi Heather,
We are really disappointed to hear that the courier did not deliver as requested. We have highlighted this with the company to hopefully stop this from happening again.
We have sent you an email so we can look into getting this resolved.
We look forward to hearing from you.
Arena Flowers Customer Care
