Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.25

4.3 Rating 1,485 Reviews

86 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid - Very poor quality flowers on Valetines Day and poor customer service Based on reviews everywhere I ordered flowers from Arena Flowers for my wife for Valetines day. Romance-1 £45 They turned up on time - that's as good as it got. The flowers looked old and tired with petals on the edges and in the centre of the buds showing signs of ageing / dying. Really spoilt the day and looked like I'd bought some cheap flowers. I raised a complaint via email and was sent a very poor reply, paraphrasing, give them a couple of days and take off the dead petals they will get better! Apart from being a ridiculous response - they haven't got any better. "if their quality does not improve, please get back in touch and we would be more than happy to make this right for you." 3 more emails, a contact via their web-site with no further replies and a phone call to be told they only deal with complaints via email. I'm still waiting. I'll keep trying but I won't be buying from them again or recommending them to anyone.”

Helpful Report

Posted 5 years ago

“I had given feedback on here when it happened but held back on being totally honest as felt bad ( I know what am I like) The truth is the flowers in no way reflected the picture online ( and I know they are not fully out when delivered) I can honestly say I was so very embarrassed when the person we sent them to showed us a pic, firstly I cried as this poor 82 year old had been sitting on her own for 16 weeks due to COVID and we were so happy to send her a £36 bouquet Long story short they send a second bunch still didn’t resemble the online pic I feel this is so very misleading and keep thinking if she hadn’t of sent us a picture we would never have known we were getting ripped off. There I’ve been very honest now to rectify my previous post. The 2nd bouquet had 3 extra flowers in but when we checked pic online the stems in the vase there were at least 8 more stems than we recurved. ( the vase in pic online was not the one we received we received a 89p type from cheap shop) They should of refunded us as trade description wrong. Would never buy from this company again. The 1 out of 5 was for them replying to my email quickly.”

Helpful Report

Posted 5 years ago

“I have ordered 3 bunches the first came fine the second was awful but i gave them the benefit of the doubt as it had been especially hot and assumed that had affected the quality. The third bunch was worse! I contacted them and they simply replaced the third bunch not the second which were brought around the same time so now im out of lots of money with two dead bunches and one mediocre one. It was embarrassing as they were gifts and i refused to give them as it made me look like i went to the reduced section of Asda and brought them!”

Helpful Report

Posted 5 years ago

“I ordered flowers never arrived money was taken out of my bank no explanation why they was not sent never use theses again”

Helpful Report

Posted 5 years ago

“Did not arrive to my poor friend in hospital. Did not tell me they didn’t. Where Arena flowers# going to just keep my money”

Helpful Report

Posted 5 years ago

“Shitty AF.. IF U DON'T SEE RECENT REVIEWS BY PPL ON ARENA FLOWER THEN IT'S BECAUSE THEY DELETE IT. THE FLOWER I ORDERED WAS WORTH 1500 VLAENTINO ROSA AND LOOKED LIKE BLOODY 200 RS FLOWER... DELIVERED 4 DAYS LATE... SHAME ON U PPL..”

Helpful Report

Posted 6 years ago

“a poor experience. didn't get the product on the same delivery day. poor customer support”

Helpful Report

Posted 6 years ago

“Didn’t receive flowers on valentines days due to delivery 8 to 6, when ordering there is a box you can write in for special requests I asked if the flowers could be delivered between 8- 4 , didn’t happen nor did they notify me that this cannot be archived, if they had I could of ordered from inter flora like I have in the past(stick with what works). Any way at 5:35 I phoned the guy he said there was 6 more drops before mine, unless he was superman he wasn’t making 6pm drop off anyway! So he gave me 2 options pick up from selby there depot, 25miles away at god knows what time! Or they can redeliver the next day, we have planned to go to London this weekend, valentines so will not be in. He said maybe a neighbour can water them or leave outside my house (not that there is a storm this weekend!!!!! So hopefully my neighbours are in and I can collect the wilted flowers Sunday. O yeah he did say he would call me back to let me know..... no he didn’t! Will not purchase again and will advise none else dose VERY POOR!!”

Helpful Report

Posted 6 years ago

“I had ordered a bouquet today through arena flowers .The experience is worst. They charged moon .the quality was very very poor .The ordered bouquet was completely different from what was delivered . Please do not prefer this if you want to gift for special ones .I had taken s bouquet for my parents anniversary. I pity myself for preferung Arena flowers. The bouquet which was ordered costed 1062 /- and the bouquet delivered appeared very poor and it won't cost more than 300/-.I want to share pictures of want was ordered and want they delivered .”

Helpful Report

Posted 6 years ago

Dear Jahnavika, Thank you for your review. It seems that you may have ordered your bouquet with a different Arena Flowers company as this is not our order number. Would you mind checking that for us, please as we are Arena Flowers and we are based in the UK and not in India. We are sorry for any inconvenience caused. Kind regards, Arena Flowers.com UK

Posted 6 years ago

“Your 5 pound discount was cleverly hidden at the checkout so that my transaction was completed and the discount was not applied. Not happy after years of using this service. BAaaaaaaaaa !!”

Helpful Report

Posted 6 years ago

Good morning, Thank you for your review and we are very sorry to hear, that you were unable to apply your promo code online. We have added it for you now and refunded you the difference. Your money should be back in your account within the next few working days. Please contact us directly if you have any queries or issues throughout the ordering process. That would be great as we are always happy to help. Also for future reference, the promo code can be added on the message card step as well on the last page. Once again we are very sorry for the inconvenience caused. Kind regards, Arena Flowers

Posted 6 years ago

“Tulips ordered for their mother last Sunday arrived however could not believe the condition as the flowers were so lacking in water that they were literally doubled over Total waste of money and not sure if my son has been reimbursed with with his payment We photographed same and posted on face book He should have used m and s Don fitton”

Helpful Report

Posted 6 years ago

Dear Mr Fitton, Thank you for your review. We can see that we have organised a beautiful, fresh and upgraded bouquet for the delivery today and that we have offered your son also an appropriate compensation. Once again we sincerely apologise for all the inconvenience caused and we hope your wife can enjoy the flowers which should arrive today. Kind regards, Arena Flowers

Posted 6 years ago

“Ordered flowers for Mother’s Day yesterday. Received an email today (no phone call) to tell me that my order was being cancelled and the money refunded. They didn’t even get that right - the email is addressed to an Abigail (my name’s Mark!). The reason for the cancellation? My mother lives in Northern Ireland.... which to the best of my knowledge is still part of the United Kingdom! This was known at the time of order and I was allowed to set a delivery date of Friday 29th March and paid my money in good faith. Now they’re saying they can’t fulfil the order as the flowers wouldn’t arrive in time. They’re instead redirecting me to the Republic of Ireland website and telling me how I should have placed my order there as an international order. I ordered it on their arenaflowers.com website which boasts about how thousands are using that every week to have flowers delivered ACROSS the UK. Seems that only applies if you live in England, Scotland or Wales! POOR.”

Helpful Report

Posted 6 years ago

Dear Mark, Thank you for your review and your comments. We sincerely apologise for the inconvenience caused. We can see that the email we have sent you, was addressed to yourself, however further down it mentioned Abigail. We are very sorry about that. Unfortunately we do not offer deliveries directly from our warehouse here in Milton Keynes to be delivered to Northern Ireland as the flowers would be too long in transit. We have mentioned that on our website under our delivery information which is directly under our product discription. We are very sorry it was not as clear and please accept our sincerest apologies once again. As we are planning to change our website soon, we will definitely pass your feedback on to have this issue prevented from happening again in the future. Kind regards, Arena Flowers

Posted 6 years ago

“STAY AWAY FROM THIS SERVICE. THEY WILL JUST GIVE YOU HEADACHES!”

Helpful Report

Posted 7 years ago

Good afternoon, Thank you for your review and your comments. We are truly sorry to hear about the disappointment caused on this occasion. We can see that we have offered a suitable solution which you have accepted. Once again please accept our sincerest apologies. Kind regards, Stefanie

Posted 6 years ago

“Dear all, I suggest to stay away from arena flowers if you are thinking of having you order delivered to flats. The order may or may not turn up or certainly not in complete condition as to what you expect. Don’t expect a full refund either. Beware!! Poor service!!”

Helpful Report

Posted 7 years ago

Good afternoon, Thank you for your review. We are very sorry to hear about your disappointment. We can see that our Customer Service team has been in touch with you already to offer you the most appropriate solution, which you have unfortunately declined. The offer still stands, if you may decide on changing your mind. Our sincerest apologies again for the inconvenience which may have caused. Kind regards, Arena Flowers

Posted 7 years ago

“Failed on all accounts to provide the service paid for. Totally dissatisfied. Would definitely not recommend.”

Helpful Report

Posted 7 years ago

Dear Chrissie, Thank you for your review. We are truly sorry that your flowers were not delivered as requested. We have definitely passed it on to our outlet in Ireland to be investigated and hopefully can be prevented from happening again in the future. We have offered you an appropriate solution on this occasion which you have accepted. Once again we sincerely apologise for all the inconvenience and disappointment caused. Kind regards, Arena Flowers

Posted 7 years ago

“I ordered a bouquet online for my sister and her fiance in memory of their son who passed 1 year ago today. I paid additional for the flowers to be delivered between 8am and 1pm and they did not arrive. My sister and her fiance had plans to honour the life of their son which they put off to stay in for this delivery after I told them I had something being delivered before 1pm. The fact they didn't turn up, nor did I receive an update is unacceptable and I am disgusted at the lack of customer service provided in this situation. I don't care if it is Arena Flowers or the courier service used at fault but I paid for a service that wasn't provided. Flowers seemed insignificant given the severe sensitivity of the situation but gave me a little bit of comfort that my family would receive as a gesture of love at a horrible time. I will not be using Arena Flowers again and will be sure to advise against anyone I know who considers it.”

Helpful Report

Posted 7 years ago

Dear Jamie, Thank you for taking your time out to let us know about this disappointing experience. As the flowers were for such a sensitive occasion, we can see that our customer service team tried their very hardest to have this issues rectified in an efficient and professional manner. Having to rely on our external courier service to deliver our flowers, this can be sometimes unfortunately difficult, but we can see that our team offered you the most appropriate solution on that day, also kept you updated on the next day and informed you as soon as the flowers were delivered. As we understand that nothing can rectify this sad occasion, please rest assured, that we will work very hard with our courier service to prevent this from happening again. Once again we sincerely apologise for all the inconvenience and disappointment caused and we cannot put in words how truly sorry we are that the flowers could not be delivered on that special date. Kind regards, Arena Flowers

Posted 7 years ago

“Sorry to say but truth is your service is 0 zero. My big mistake I try with your service”

Helpful Report

Posted 7 years ago

Dear Zed, Thank you for your review. We are very sorry you are feeling this way about your order. Unfortunately we do have a 48h window for our International orders which is clearly stated on our website. As you did not want to take the risk of having the flowers delivered late, you requested to have the order cancelled, which we have requested for you as soon as we could. Our outlet has now confirmed that this was possible, even with the late notice you have given us, and you have been fully refunded. We believe that we have given you the best customer care we could on this occasion and once again we sincerely apologise for all the inconvenience and disappointment this may have caused you and your recipient. Kind regards, Arena Flowers

Posted 7 years ago

“Not good for International delivery”

Helpful Report

Posted 7 years ago

Good afternoon, Thank you for your review. We are very sorry for the inconvenience this has caused you on this occasion. We can see that you have been in touch with our customer service team and the best possible solution was offered. Once again we sincerely apologise for all the inconvenience and disappointment this has caused you. Kind regards, Arena Flowers

Posted 7 years ago

“I originally paid just over £100 for dinner roses to be delivered. This payment was taken twice from my account, albeit the erroneous second did eventually return. I send flowers often but this was my first time using Arena. 1. I was informed by email at the very end of the day of delivery that the flowers I was sending as a surprise could not be delivered to the recipient as the florist had run out of flowers. 2. Next day, no word. 3. Next day (pm) I was advised that the flowers had been delivered. I queried this as the recipient (who by now I had had to tell about the surprise) said nothing had been delivered at all. 4. Next day told the flowers had not actually been delivered and that Arena had no time frame for when they would be delivered. During this period I had emailed Arena asking a couple of times for someone call me to explain what was happening. Nobody called or responded to my email. In desperation I then called Arena myself and was very begrudgingly given a brief apology but told that on no account would any goodwill gesture be made to me for the inconvenience. Would I recommend Arena? Would you recommend based upon that service? Of course things can go wrong sometimes, but you can tell how good a company is in these situations by how they handle the mess-up. None of this was my fault and yet Arena seemed to think that having paid my money up front, their customer should then wait days after delivery was supposed to have taken place, not knowing when the flowers would actually be delivered. Moreover, Arena wouldn't use a different florist to resolve the problem in the meantime for me, the customer or the recipient. Agenda had many opportunities to fix the problem or to at least make amends, but chose not to. I'll never use Arena again based on this experience and will advise others of the total lack of customer service that I received.”

Helpful Report

Posted 7 years ago

“Didn’t del”

Helpful Report

Posted 7 years ago

Dear Sarah, Thank you for your review. We are truly sorry that the flowers in Austria did not arrive. We have escalated this to our outlet there and their courier service as this is definitely not the service we try to provide here at Arena Flowers. We have offered you the most appropriate solution which you have accepted and we sincerely apologise for all the inconvenience and disappointment this has caused you and your recipient on this occasion. Kind regards, Arena Flowers

Posted 7 years ago

Arena Flowers is rated 4.3 based on 1,485 reviews