“There was a misunderstanding, initially, as I wanted (not merely needed) a suitable floral tribute for a funeral ceremony in Austria. When I tried to order such the website reverted to the UK domestic list with no warning, so I "ordered" an arrangement that is not available. The Austrian offerings are not the best for funerals and although you will know the various demands of your business better than I do, I would have thought that this is a gap that should not be there, after all for happy occasions there will usually be a chance to make amends, try again later, etc., but not in the case of a funeral.
In the event I chose the best compromise; but we know that compromise is always wrong.
No Saturday morning delivery was also disappointing, as you must know that Saturday is the day most likely for people to be at home.
Cost was not a factor at all in this case.
I would have given a "normal" rating but your staff tried to be genuinely helpful within the limits of their authority.”
“My Godmother was delighted to receive a large bunch of British daffodils before the Easter weekend. They really brightened the house up and lifted her spirits.”
“Flowers were lovely and fresh and looked like the picture. Delivery was on time. The only reason not 5 stars is because I requested to update the order with Delivery instructions as the flowers were for a sick friend. I was told I couldn't amend the order due to the Mother's day rush, despite the fact it was 10 days before Mother's day! I could understand if it was the weekend of Mother's day but 10 days before hand I don't think is reasonable to stop normal service for all other orders.”
“Have ordered numerous times from Arena Flowers and have always been happy with service. Good updates via text and they have never failed to deliver at the designated time. My default website to visit if I'm ordering flowers in advance.”
“The website is not as easy as it could be and sometimes when you want to order flowers on certain dates It comes up with it cant do it even if the dates are showing available.
Overall there is quite a lot of choice it would be nice if there were more different varieties of champagne as but in total the quality of the flowers always seem to be very good”
“Regular user of Arena Flowers. Error made on first order with the date.
Large apology given and excellent customer service followed. Would strongly recommend to friends and family.”
“The flowers arrived on the day they were due, and were beautiful. Still going strong now nearly a week later! Only downside was the delivery driver; he didn't knock on the door and left them on the doorstep!!!”
