There was a misunderstanding, initially, as I wanted (not merely needed) a suitable floral tribute for a funeral ceremony in Austria. When I tried to order such the website reverted to the UK domestic list with no warning, so I "ordered" an arrangement that is not available. The Austrian offerings are not the best for funerals and although you will know the various demands of your business better than I do, I would have thought that this is a gap that should not be there, after all for happy occasions there will usually be a chance to make amends, try again later, etc., but not in the case of a funeral. In the event I chose the best compromise; but we know that compromise is always wrong. No Saturday morning delivery was also disappointing, as you must know that Saturday is the day most likely for people to be at home. Cost was not a factor at all in this case. I would have given a "normal" rating but your staff tried to be genuinely helpful within the limits of their authority.