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Aquapet Reviews

4.8 Rating 6,003 Reviews

97 %

of reviewers recommend Aquapet

Company Reviews

Product Reviews

4.8

Based on 6,003 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455843400

Email:

sales@aquapet.co.uk

Location:

Kingsfield Road
Barwell
LE9 8NZ

Aquapet 5 star review on 29th February 2024

Aquapet 5 star review on 23rd February 2024

Aquapet 5 star review on 18th February 2024

Aquapet 5 star review on 5th January 2024

Aquapet 5 star review on 28th November 2023

Aquapet 5 star review on 26th November 2023

Aquapet 5 star review on 24th November 2023

87

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arcadia light stand arrived with the part missing to enable me to attach the Arcadia light to the stand for our African Grey. I spoke to a lovely lady there who told me she would send out the part when they received it and that they were aware that Arcadia has sent these stands to them with parts missing - so why despatch faulty goods? Waited a further two weeks approx. The part arrived today unfortunately there were no bolts to attach it to the lamp. Had to rake around in the garage to find one which fitted. Very disappointed especially when I had to wait for weeks for the stand to arrive then to find a part was missing - another wait approx 2 week wait- part arrived today with nothing to attach it to the stand. All in all between the lamp and the stand it cost around £100. Feel I paid full price for faulty goods.”

Posted 4 years ago

“As of Sunday afternoon 5/4/20 my order has not arrived, thanks to the royal mail.”

Posted 4 years ago

“Sadly the screws did not fit my Laguna Pressure-Flo equipment so I have returned them for a refund”

Posted 4 years ago

“This has not been received. When I checked with Royal Mail, the item had been sent out without a house number on it, so could not be delivered. I understand the item will be sent back to you.”

Posted 4 years ago

“Do not blame the delivery company that you specified. No tacking and little communication.”

Posted 4 years ago

“Paid 3.99 next day delivery on Thursday still waiting and it’s Monday evening”

Posted 4 years ago

Hi - We're so sorry that your order was not received next day. We sent the item via Royal Mail 24, but it appears they were unable to fulfil this. We have refunded the cost of Next Day Delivery to your PayPal account. Please accept our apologies for the inconvenience of this. Thanks, Aquapet

Posted 4 years ago

“I would love to give review but as of date I have not received my delivery, There has not even been any notification as to when I would receive my products apart from an estimated delivery date of the 19/9/19 when I received my acknowledgement of purchase from Ebay on the day I ordered. Regards, Chris.”

Posted 4 years ago

Hi Chris, We're sorry to hear you have not yet received your delivery. Please can you get in touch with us via email (sales@aquapet.co.uk) or phone (01455 843400) so we can resolve this.

Posted 4 years ago

“WAITING TO RETURN ITEM. WHICH PACKAGE WAS DAMAGED ON ARRIVAL!!! ALSO IT HAD BEEN PREVIOUSLY OPENED AND TAPED BACK UP!!! AND THE CONNECTION IS NOT OF A STANDARD FITTING !!! STILL WAITING FOR THE RETURN LABEL ???”

Posted 4 years ago

Hi Avril, Please accept our sincere apologies about the experience you had with us. We do our best to pack and secure items and it's disappointing that it arrived to you damaged. Thank you for returning the item back to us, we have refunded you.

Posted 4 years ago

“Still not received my order ?”

Posted 4 years ago

“I was advised that this purchase had been dispatched on Monday, 5th August. It is now Thursday afternoon on 8th August and still has not arrived. I have had to cancel my electrician as he was coming today to check my filter out and install the UV lamp. Very disappointed.”

Posted 4 years ago

“still waiting for tube 3 days late”

Posted 4 years ago

“Unfortunately the filter does not fit my aquarium. I was after a foam filter for a fluval spec 19 ltr aquarium but the one I have received is for a fluval spec 60 ltr aquarium. Can you advise how I can sort this out please. Thank you”

Posted 4 years ago

Hi David, I'm sorry to hear you received the wrong foam filter. Please get in touch with us at sales@aquapet.co.uk and we'll fix this for you.

Posted 4 years ago

“This fluval co 2 diffuser did not work , despite being connected to a new 500g co2 bottle !!! . A waste of money , avoid at all cost !!!”

Posted 5 years ago

“Sorry to say, but my 1kg Clear waters parcel arrived in a plastic bag from Royal Mail, the tub was squashed & lid had come off, the remaining contents were loose inside the box & some in the plastic bag Royal Mail had put around the parcel, some of the powder has turned green because it's wet.”

Posted 5 years ago

“Although I got what I wanted and delivery time was reasonable, the gasket made no difference and was ridiculously expensive for what it is, a piece of rubber. obviously fluval products are rubbish and my filter continues to leak, a waste of money.”

Posted 5 years ago

“Quite disappointed, medium tank has never seen medium more like a small definitely not what I wanted”

Posted 5 years ago

“The size looks bigger then the product actually is product said large snake reptile but my corn snake is 3foot and is far to small for him if it was bigger the product would be fantastic”

Posted 5 years ago

“arrived late, not happy”

Posted 5 years ago

“No instructions on how to change clock”

Posted 5 years ago

“am still awaiting delivery of my order ID 340420 and you don`t reply to my emails saying so. no customer care is the message from you.”

Posted 6 years ago

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Aquapet is rated 4.8 based on 6,003 reviews