Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Hampshire
Rating: 4.89

4.9 Rating 1,709 Reviews

99 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 1,709 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

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Aquability 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All engineers have been really good. Whole service has been perfect from start to finish. Everything on time and everybody has been very nice and punctual.”

Helpful Report

“Very happy with my new bath. The fitter did an excellent job and was none stop all day. Would highly recommend”

Helpful Report

“We've been really impressed with the service received from Aquability and wouldn't hesitate to recommend them to others. I initially saw their advert in a weekly TV listing magazine and decided to find out more. I checked their online reviews and came across a lot of very happy customers so decided to call them for a quote. Within a few days one of their sales team came round, had a measure up, went through their range and provided us with what we thought was a very fair price. Time was taken to explain everything including timescales and the installation process and absolutely no pressure was put on us to make a decision. It was left with us to contact them if we wished to proceed further. We decided to order an Easy Entry Aqua Shower, but also arranged for installation of a new toilet and wash basin, which we would supply. This was done at a very reasonable cost. The shower we chose replaced an existing bath and the real beauty of the whole installation was that everything was installed leaving absolutely no evidence of the old fittings, or any remedial work needing to be done. The whole process from the initial sales visit to installation took three months, you have to bear in mind that the showers are made to order to fit the specification of room they are to be installed in. This was explained to us at the point of placing the order, but for us we were in no hurry. I believe that orders can be put through faster if there is a particular requirement to do so. Our installation was booked for two days because of the additional toilet and hand basin being installed, however the installer was fantastic, he worked so hard and got the whole job done in a day. Really fantastic service, very pleased, thank you! ☺️”

Helpful Report

Dear Louise, Thank you so much for taking the time to leave such a detailed and thoughtful review ⭐⭐⭐⭐⭐ We’re delighted to hear how pleased you are with your Easy Entry Aqua Shower and the additional toilet and wash basin installation. It’s especially rewarding to know that our team took the time to explain the process clearly, without pressure, and that the final installation exceeded your expectation. We’ll also be sure to pass on your kind words to our installer, Mark, who will be thrilled to know his hard work made such a positive impression. Thank you again for choosing Aquability and for recommending us to others. We wish you many years of comfort and enjoyment from your new bathroom. Kind regards The Aquability Customer Service Team

“Happy with the bath, my husband is so pleased everything is so close to hand and easy to use. Very easy to clean. Simon was brilliant.”

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“Everything went like clockwork and was very well organised. The lads that installed our new shower have done a great job and left everything finished neatly and our home clean and tidy.”

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“From sale to installation we were very happy. Very friendly and professional. The shower will make life much easier.”

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“Everything from start to finish was very well organised. The 2 installers worked extremely hard and actually completed everything in one day even though they were allocated 2 days due to the amount of work involved. The lads left everything tidy and my new shower looks fantastic. Many thanks.”

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“The installation of our new shower module went very well. Danny’s workmanship was excellent and he left everything clean and tidy.”

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“Mike was brilliant, he did a lovely job. Very happy with everything.”

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“Great service. The spa bath is fantastic. Lovely neat job and very helpful.”

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“Alex was excellent. Shower is working really well, we are pleased with it.”

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“What a wonderful experience aquability have been from start to finish, have been amazing. Fitting was perfect. Cannot rate them higher.”

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Dear Mr and Mrs Muskett, Thank you for the positive rating and for sharing your feedback. We’re thrilled to hear that the fitting was perfect and that your experience with Aquability was wonderful from start to finish. If there’s anything else we can assist with, please don’t hesitate to let us know. Warm regards, The Aquability Customer Service Team

“For an 85 year old woman the convenience of having a bathroom completely re-fitted in 2 days was wonderful.”

Helpful Report

Dear Mrs Slade, Thank you for the positive rating and for sharing your feedback. We’re delighted to hear that the bathroom re-fit was completed quickly and conveniently for you. If there’s anything else we can assist with, please don’t hesitate to reach out. Warm regards, The Aquability Customer Service Team

“Fitters were good. Very efficient.”

Helpful Report

Dear Mrs Swinburne, Thank you for the positive rating and for sharing your feedback. We’re delighted to hear that the fitters were good and very efficient. If there’s anything else we can assist with, please don’t hesitate to reach out. Warm regards, The Aquability Customer Service Team

“Fantastic service. The bath works great. Fits lovely and the fitter and electrician were fantastic. 5 stars.”

Helpful Report

Dear Mrs Halfpenny, Thank you for the 5-star rating and for sharing your lovely feedback. If there’s anything else we can assist with, please don’t hesitate to let us know. Warm regards, The Aquability Customer Service Team

“Installers did a really good job. They got the job done quickly with no messing about. Everywhere was left clean and tidy”

Helpful Report

Dear Mrs Batty, Thank you for the positive rating and for sharing your feedback. If there’s anything else we can assist with, please don’t hesitate to let us know. Warm regards, The Aquability Customer Service Team

“All went smoothly. Very happy with the job overall”

Helpful Report

Dear Mr Lindley, Thank you for the positive rating and for sharing your feedback. We really appreciate your custom and support. Warm regards, The Aquability Customer Service Team

“Fitter was great and the bath itself has really helped our needs.”

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“We were very impressed with the service received from start to finish. The initial visit felt very personal with no pressure & a simple quote was given there & then. The waiting time for installation was very reasonable & the bath & shower were actually fitted earlier than scheduled. Everything was left clean & tidy & the installation looked just like the photos in the brochure. The operatives were very friendly & helpful and explained fully how it all worked. I wouldn't hesitate to recommend Aquability.”

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“Brilliant service very pleased.”

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Aquability is rated 4.9 based on 1,709 reviews