Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Approved Food Ltd Reviews

4.6 Rating 9,473 Reviews

95 %

of reviewers recommend Approved Food Ltd

Company Reviews

Product Reviews

4.6

Based on 9,473 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

About Approved Food Ltd:

Approved Food is the largest online retailer of short dated food and drink in the UK. Customers regularly save over £60 on their weekly grocery shop made up of major brands and 'de-Identified' residual stock from the major supermarkets. This mix of products and savings offers our customers fantastic value every day, something that supermarkets and high-street discounters just cannot compete with.

Visit Website

Phone:

01132350553

Email:

cs@approvedfood.co.uk

Location:

Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,
Barnsley
S75 3SP

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 10th October 2023

Approved Food Ltd 5 star review on 9th August 2023

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery took a long time and wasn't even my order in the box. Emailed customer services but after two days nobody has bothered to contact me. I have a box belonging to someone else taking up space and somewhere in the world is mine.”

Posted 7 years ago

Hi Mr Teare, Sorry to hear that you have received an incorrect delivery. I have passed this on to our customer service team who will be in touch with you as soon as possible to resolve this. Kind regards, Jennie

Posted 7 years ago

“My order never made it, it remains unknown whether this was a mistake at Approved Foods sending the order or with Yodel losing it. I suspect with approved foods as status remained 'being picked' for several days. I'll never know as they blamed each other. However, customers services responded quickly when I requested an update on the order, and refunded instantly once the mistake was found. Sadly the bargains I had wanted sold out in that time - I may re-order or I may not. I would need a good reason.”

Posted 7 years ago

“Although the price is great, my shampoo had leaked and some of the boxes and packaging were a bit battered. As both my partner and I work full time the delivery wasn't great as we didn't have a choice on day or what time. The courier service didn't let me know when they'd be coming round and we missed them twice, when i rang to arrange a new time the whole conversation was automated. very impersonal! the food its self is fine and the price is unbeatable but the service is shoddy”

Posted 7 years ago

“I have only given a '3'. This is because there were damaged jars of passata in my delivery which means I had tomatoe pureau over the complete box, lots of bubble wrap, broken glass and damaged cardboard box. Yes I got a refund on these but never a compensatory offer or gift for the mammoth clean up task involved to protect my lounge carpet. Also in the delivery was another item that is the wrong size due to poor listing of the product which was misleading and led to a purchase of 12.50 that would not otherwise have been made.”

Posted 7 years ago

Hi Mrs.Kinch. I am sorry you didn't have a good experience with us. We try and pack our orders with great care (with wrapping) We always try an make these orders with cushioning in case of the couriers actions, but sometimes accidents do sometimes happen. I ma sorry we only received a 2 star rating from yourself, hopefully next time we will receive a 5 star review from you. Kind regards Dean

Posted 7 years ago

“Some good deals, but most items available at home bargains for the same price and in date. In my last order I bought nespresso coffee that was slightly cheaper (50p) than waitrose. Jam that was christalised and unusable, coke that was flat, and ritz crackers that were ok.”

Posted 7 years ago

Hi Sarah, thank you for ordering with us. Sorry to hear that you some of the products in your order did not meet expectations. I have passed this on to our customer service team who should be in touch shortly to resolve this for you. Kind regards, Jennie

Posted 7 years ago

“Only received half my order as a parcel was damaged intransit”

Posted 7 years ago

Hi Margaret, many thanks for your order and apologies for the inconvenience caused. I have passed this on to a member of the customer services team who will be in contact shortly to help resolve the issue. Many thanks, Leon

Posted 7 years ago

“I placed an order over seven days ago and have still not received it. The website is good and the range of products is brilliant. The prices are unbelievabley good value. It's just a shame that the customer service is not to the same standard.”

Posted 7 years ago

Hi Iain, Apologies that your order has not turned up as of yet and the inconvenience that this has caused. I would like to assure you that we will be looking in to this immediately for you and a member of our team will be in touch shortly with a resolution. Many thanks, Leon

Posted 7 years ago

“The package was damaged & not delivered the next day, as pre-paid for. I'm expecting a refund (the next day delivery surcharge paid) on that. Otherwise placing future orders with you is highly unlikely. All the best for 2017”

Posted 7 years ago

“Customer service department non existant as far as i can see .no reply to email or unable to answer a phone.no facility to go back to an order to amend or at least i havnt found it.am i grumpy?...yes ...i ordered a knee brace in error ...tried to amend and ask for help seconds after i paid but no use......anyone want to buy a seconhand 5xl knee brace?”

Posted 7 years ago

“Ordered goods took a little while to arrive. Am sure delivery driver dropped cartoon on floor in porch, driver never knocked when I found cartoon had many bottles broken and contents leaking all over the floor. If the packing would of been better none of the item would of been damage. Contact customer services they did refund damaged good with in few day.”

Posted 7 years ago

“4 items missing from my order”

Posted 7 years ago

“i specifically ordered euthymol toothpaste by 12 received 1 no more stock got money back for missing items what a waste of time and money p/p I probably will not bother again money precious to senior citizens”

Posted 7 years ago

“I have never had a problem till this delivery and the problem is I ordered it on the 21st November and today is 6th December still no parcel. Yes I have contacted them but still awaiting a response. I am disappointed as this is a great company so I am going to say maybe it's the courier but as a disabled mum this has knocked my budget out on the run up to Christmas...”

Posted 7 years ago

“Usually I have no problems but with my last delivery I had a number of items that were broke so they were of no use also some bath salts that were damaged and went over everything”

Posted 7 years ago

“I obviously didn't read the site correctly as I didn't relise some of the good date was back to June 2016.”

Posted 7 years ago

“I like the idea of approved foods but they consistently let themselves down. My last three orders have been wrong ranging from items missing to the entirely wrong item delivered (horseradish delivered instead of protein bars). The customer service team are fantastic but the fact remains that there is little care & attention put into delivering the right products; as this is an ongoing issue we can only assume there are no intentions of rectifying the problem.”

Posted 7 years ago

“My order was delivered to another address even though it had my mobile number on it, I am disabled and had to get my carer to get it for me when it was opened the box of DAZ had been split open and the contents all over my orer my carer had to clean everything inside”

Posted 7 years ago

Hi Mrs Faulkner I am sorry to hear about the events of your order. If you contact our Customer Service team they will sort through your issues and we can also see which carrier delivered to you and feedback to them to hopefully improve our service. Kind regards

Posted 7 years ago

«
1
2
...
3
4
5
6
7
»

Approved Food Ltd is rated 4.6 based on 9,473 reviews