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Approved Food Ltd Reviews

4.6 Rating 9,469 Reviews

94 %

of reviewers recommend Approved Food Ltd

Company Reviews

Product Reviews

4.6

Based on 9,469 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

About Approved Food Ltd:

Approved Food is the largest online retailer of short dated food and drink in the UK. Customers regularly save over £60 on their weekly grocery shop made up of major brands and 'de-Identified' residual stock from the major supermarkets. This mix of products and savings offers our customers fantastic value every day, something that supermarkets and high-street discounters just cannot compete with.

Visit Website

Phone:

01132350553

Email:

cs@approvedfood.co.uk

Location:

Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,
Barnsley
S75 3SP

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 28th November 2023

Miss Virginia Trust

Approved Food Ltd 5 star review on 10th October 2023

Approved Food Ltd 5 star review on 9th August 2023

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is very poor did use there form to register a complaint about how one lot of my goods were packed have had no reply. I am afraid companies who cannot reply to customer complaints are a complete waste of time with myself, so i will never use this company again nor will i recommend them.”

Posted 7 years ago

Hi Mr Grady, Thank you for ordering with Approved Food. I'm sorry to hear that you have not had a good experience with our Customer Service form. It is our aim to reply to each and every complaint or concern that we receive, so I apologise that you did not receive a reply. I have spoken to Customer Services and they will be in touch with you shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“I ordered 3 special k and did not receive I have emailed and no reply”

Posted 7 years ago

Hi Mrs Abley, Thank you for ordering with Approved Food. I'm sorry to hear that you were missing items from your order. I have passed this on to our customer services team to investigate and they will be in contact with you shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“order arrived with items missing! tried to contact approved but as yet no response????”

Posted 7 years ago

Hi Mr Punter, Thank you for ordering with Approved Food. I'm sorry to hear that you were missing some items from your order. I have passed this on to our Customer Services department who will be in touch shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“The majority of the products were fine and how I expected them to arrive. The box of the £15 bottle of psoriasis cream I ordered was being held together by about 4 pieces of sellotape, luckily the tube inside was okay but the crap box made it very difficult to read the directions. I don't expect this when I pay £15 for something. The big box arrived and when I went to open it I saw the markings on the side which read "this way up" and of course, it was upside out and a part of the box was completely soaked through. I opened the box to find that the bottle of wood floor cleaner was completely empty (I thought you'd sent an empty bottle at first!) but then realised that was why the outer box was so wet and why everything else I ordered was now sticky.”

Posted 7 years ago

Hi Miss Potts, Thank you for ordering with Approved Food. I'm sorry to hear that your order arrived damaged. Please accept my apologies. I have passed this on to our customer services team who will be in touch with you shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“Although one item, in a jar, was still in use by date the it was possible to depress the lid, this was therefore a 'reject item'. Other item was fine.”

Posted 7 years ago

Hi Mr Bull, Thank you for ordering with Approved Food. I'm sorry to hear that you received an unsuitable item. Please accept my apologies. I have passed this on to our customer services team who will be in touch shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“I've used Approved Food for some time now; this is the first time I was not delighted-order page showed "being picked" for 5 days then on 6th day it turned up at a random neighbour's house, despite showing "being picked" just three hours previously. I did not know this neighbour at all, they had a bad back, I have no car, it took some time and hassle to pick apart the order and lug it back home a couple of doors down. For this hassle, delivery was really very expensive. Not sure if worth it any more. Despite the bargains it ought to be about service too. Far better to not track order than to give wrong information. If any staff are reading this, it's order #4308752. really poor delivery and tracking service unfortunately.”

Posted 7 years ago

Hi Shireen, I do apologise that this experience wasn't the greatest and apologise for the inconvenience caused. I have chased the customer services team up but believe they have dealt with this matter for you. Again, apologies and we look forward to your next order. Many thanks, Leon

Posted 7 years ago

“order scheduled for delivery on Monday waited in all day never arrived had to be out on Tuesday and low and behold they try and deliver I now have to wait around tomorrow not happy”

Posted 7 years ago

Hi David, we do apologise that the delivery didn't get to you as scheduled. I have informed the customer services team who will be in contact shortly to update and resolve this matter for you. Many thanks, Leon

Posted 7 years ago

“Approved foods admin needs sorting out. The website and account do not keep you updated as to when item you will receive your order. Only received notification once it had already been delivered. Items are not cheaper than other shops, maybe cheaper than expensive supermarket chains but not others. And it isn't worth a pence here or there if the items are nearly or past their best before dates. Items are not clearly advertised properly as to what sizes or proportions they are, from zoomed in photos. Not everyone knows what food items weigh, it should be advertised as "treat size" or "standard size tin". Multipack items should be advertised they are from a multipack as these sizes are usually smaller. Postage fees are too much.”

Posted 7 years ago

“Some foods still have lengthy dates, and as such are good value for money. But the state that the items arrived in (tins dented,boxes bashed,squashed,packaging ripped open leaving the product exposed,missing items) plus the hefty delivery charge negate those savings.”

Posted 7 years ago

Hi Mrs Billington, Thank you for ordering with Approved Food. I'm sorry to hear that you received some damaged items. This is not standard practice and I have passed this on to our customer services team to investigate. They will be in touch with you shortly to try and resolve this. Kind regards, Jennie

Posted 7 years ago

“As much as the food is a good price delivery took a week and two jars of pasta sauce were smashed and all over my other goods which I had to clean up”

Posted 7 years ago

Hi Mrs Shields, Thank you for ordering with Approved Food. I'm sorry to hear that you received some damaged items. I have passed this on to our customer services team who will be in touch shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“Generally we were pleased with the goods delivered recently. However, although the outer packaging was in order, the most expensive item, the OB ProComfort Super Tampons arrived in a damaged & open box that had been crudely sellotaped down & from which some of the contents were missing. I would also like to point out that:- 1. We did not get an acknowledgment of order [no it did not go to junk]. 2. We were unable to track the order [infact it is still being shown as "Being Picked" !!]. 3. We had to send 2 emails to ensure that we were getting delivery. Regards Derek Frost”

Posted 7 years ago

Hi Mr Frost, Thank you for ordering with Approved Food. I'm sorry to hear that you received a damaged item and were unable to track your order. I have passed this on to our customer services team who will be in touch with you shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“Goods not received to date”

Posted 7 years ago

Hi Miss Carver, Thank you for ordering with Approved Food. I'm sorry to hear that you have not yet received your order. I have passed this on to our customer services team who will investigate and get in touch with you shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“Ordered over a week ago, and still waiting for my purchase..no information as to when it will arrive..”

Posted 7 years ago

Hi Mr Bartram, Thank you for ordering with Approved Food. I am sorry to hear that you are still waiting for your order to be delivered. I have passed this on to our customer services to look in to and asked them to contact you ASAP. Kind regards, Jennie

Posted 7 years ago

“An 8 pack of diet cokes had the packaging split open & one can had discharged its contents over the rest of the items in the box. VERY disappointing.”

Posted 7 years ago

Hi Mrs Hammond, Sorry to hear that you received some items that had been damaged in transit. I have passed this on to our customer services team who will be in touch with you shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“Yet another item missing, this happens every time, starting to think it is so you have to order again to get the benefit of the credit. One item was missing and credited, jelly babies were missing and not credited. Poor description of diabetes strips meant they are totally useless for my system. They are usually universal so thought it would be ok.”

Posted 7 years ago

Hi Miss Miller, Thank you for ordering with Approved Food. Sorry to hear that you have experienced problems with your orders. I have passed your comments on to our customer service department who will be in touch with you shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“The UkMail worst delivery ever. I sill have been waiting for the parcel. They tried 3 times deliver the parcel, they couldn't find the neighbor door, another time green box outside front door. So what can I say”

Posted 7 years ago

Hi Mr Zalewski, Thank you for ordering with Approved Food. Sorry to hear that you have experienced problems with your delivery. I have passed this on to our customer service department who will be in touch shortly to try and help resolve this. Kind regards, Jennie

Posted 7 years ago

“Waited over a week for my order and still havnt recieved it. Prices are great, however the delivery time is poor.”

Posted 7 years ago

Hi Tracy, Thank you for ordering with Approved Food. Sorry to hear that you are still waiting for your delivery. I have asked our customer service team to contact you regarding the status of your order. Kind regards, Jennie

Posted 7 years ago

“It's a bit cheeky to ask someone to review a food order when the food hasn't been delivered yet.”

Posted 7 years ago

Hi Ms Comben, Thank you for ordering with Approved Food. Sorry to hear that you are still waiting for your delivery. I have asked our customer services team to contact you regarding the status of your order. Kind regards, Jennie

Posted 7 years ago

“I ordered bio oil but did not recieve it in my parcel very dissapointed”

Posted 7 years ago

HI Paul, Thank you for ordering with Approved Food. Sorry to hear that there was an item missing from your delivery. I have passed this on to our customer service team who will be in touch shortly to resolve this for you. Kind regards, Jennie

Posted 7 years ago

“Everything was well out of date.. seasoning was 1 year old..supplements ran out months ago. Excuse my ignorance but i didn't read that you sell out of date items.. sorry i may have missed the small print..but had i read clearly anywhere on your site that its out of date i would'nt have ordered. Kind regards”

Posted 7 years ago

Hi Mrs Khatun, I'm sorry to hear that you were disappointed with your order. We specialise in products that are short-dated or past their best before date which are all safe to consume. We show the best before date for each product on the product page. We sell lots of products that have not passed their best before date. If you would prefer to only view products that are within this date there is a filter on the left hand side that filters to 'in date products' only. More information on best before dates can be found here: https://store.approvedfood.co.uk/best_before Kind regards, Jennie

Posted 7 years ago

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Approved Food Ltd is rated 4.6 based on 9,469 reviews