Aphrodite Reviews

Name: Aphrodite
Address: 7-8 Vine Place, Sunderland, United Kingdom
Rating: 4.80

4.8 Rating 7,781 Reviews

98 %

of reviewers recommend Aphrodite

4.8

Based on 7,781 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

191 5675898

Email:

customer.service@aphrodite1994.co.uk

Location:

7-8 Vine Place,
Sunderland
United Kingdom
SR1 3NE

Aphrodite 5 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A stain on the Barbour jacket. Taxes and duties are not clearly explained for EU shipping. I had to pay twice VAT”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your experience with us at Aphrodite. We truly appreciate your feedback and are grateful for customers like you who help us improve our services. We acknowledge that it is essential to provide clear information about additional fees so that our customers can make informed decisions before proceeding with their purchase. Which is why it is stipulated at our checkout and on our delivery page. https://www.aphrodite1994.com/delivery We offer Tax-Free shopping for International customers, this is automatically deducted at the checkout. Customers are required to pay customs charges/Import duties which are calculated by the courier once the parcel reaches its destination country. We have no control over these charges, and cannot advise what the cost would be, as customs policies and import duties vary widely from country to country. These charges must be paid by the recipient of the parcel before delivery can take place. The charges for customers are not from Aphrodite I'm afraid you would have to contact customs regarding this payment. I can see through the email thread from customer service that you wish to keep the jacket instead of returning it. Thank you once again for your time and understanding. Kind regards, The Aphrodite Team

Posted 3 weeks ago

“Top tip font send clothes out with security tags on .”

Helpful Report

Posted 2 months ago

Good Morning Lynn, Thank you for your review. I can see when you originally emailed to inform us that the tags had been left on in error, we sent over a return label so that we could safely remove the tags, and advised we would send the item straight back out on receipt. I again would like to apologise that the item was dispatched with the security tag attached, this was down to human error and should not have occurred and I’m very sorry that this has left a negative impact on your shopping experience with Aphrodite. I'm happy to hear that this order has been delivered back to you with the security tags removed. Kind regards, Aphrodite Clothing

Posted 2 months ago

“To small it will be returned tomorrow”

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Posted 4 months ago

“A company that is big as yours , yet Irish customers still have to pay customs on products delivered by you”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your feedback, this is something we are currently looking into-where duties and taxes will be included in the final checkout stage. Your order is currently being processed and should be dispatched shortly. Kind regards-Aphrodite Clothing

Posted 1 year ago

“Item was too small, I ordered this as I wanted another one (ordered from a different website) the item was smaller than the one I had, the style was exactly the same, the only difference was where it was made! I spent £10 on a tshirt that didn't fit even though I ordered my size, as I had to pay for delivery and return, wouldn't be using again”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to share your experience with us. We apologize that your experience with Aphrodite did not meet your expectations. We are sorry to hear that the item you ordered was an unsuitable fit for you. Please note it is stipulated on our returns form and website when you place an order that we do deduct £3.99 if our returns label is used. We appreciate your feedback and apologize for any inconvenience. Kind regards-Aphrodite Clothing

Posted 1 year ago

“On 2/12/22 I sent back the XL polo shirt as it was too big and asked for an exchange to a Large… I used the return label given for the post office and obtained certificate of return… as at 14/12/22 I have neither had confirmation of my return nor received the Large exchange as requested despite several emails to yourselves .”

Aphrodite 2 star review on 14th December 2022

Helpful Report

Posted 1 year ago

Good Morning Ann, Thank you for your review. The item you requested an exchange for was out of stock, however I am pleased to see that this item has been refunded. Kind regards-Aphrodite Clothing

Posted 10 months ago

“Order some items and I be was the wrong size. I sent the items back a couple of weeks ago now and to this date have no idea when I will receive the new size. I have no way of being able to track where it is and no email correspondence on when I will receive.”

Helpful Report

Posted 1 year ago

Hi Mick, We received your return however we were unable to process the requested exchange as we were out of stock of this item, as advised. However we issued a refund for the returned item. Please accept my apologies for any disappointment caused. Kind regards- Aphrodite Clothing

Posted 7 months ago

“Not a happy customer. I order a black/green wallet, even has black/green in receipt, which you can see has been checked yet I've received a black/red one instead!!”

Helpful Report

Posted 1 year ago

“I was not sure of my size so I ordered a few sizes to ensure I got the right fitting. I returned the items that did not fit and had to pay for the returns. I think returns should be free like it is with most online stores”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback regarding our returns policy, your comments will be taken on board for the future. We appreciate you taking the time to leave us a review - your feedback is valuable to us. Kind regards, Aphrodite

Posted 2 years ago

“Hello, this is the first time I place an order, the payment process is satisfactory, but the shipping time is too long, the order date is February 9th, and I didn't receive it until the 26th. I have other items that I want to buy but I don't want to use them anymore. This shipping company”

Helpful Report

Posted 2 years ago

“Clothes came creased, presentation was terrible”

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Posted 2 years ago

“didn’t look like the picture”

Helpful Report

Posted 2 years ago

Hi, I am sorry to hear that the item didn't meet your expectations. I have looked on our system and can see that you have returned the item and it was refunded in full. Sorry for any disappointment - Aphrodite

Posted 2 years ago

“Bought some Gramicci G Pants which started falling apart in several places after less than a year of light use. Received a response from CS asking to send pics which I did, and despite chasing was told to keep waiting for an update which never came. Disappointed in the brand and this store - thought I was buying a quality item. Won't be using either again.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to leave us a review. I am sorry to hear that you have experienced these issues with the garment. Enquiries for faulty items are subject to inspection by the brand to determine that the garment has a manufacturing fault. We must follow the brand's procedures in order to resolve these enquiries and I am sorry that you feel this should have been resolved sooner. We apologise for any disappointment caused. - Aphrodite Clothing

Posted 2 years ago

“The tip had a mark in it once opened I’m Hoping it comes out once washed”

Helpful Report

Posted 2 years ago

“Sent one item back a week ago still hasn’t been exchanged. Customer service hasn’t replied other item I ordered going back too.”

Helpful Report

Posted 2 years ago

Hi Michael, thank you for your feedback. I have had a look on our system and as your returns form did not include your name and order number, we were therefore unable to identify the order. I can see that your exchange was processed on 16th July and we emailed to confirm your new tracking details. Kind Regards, Aphrodite

Posted 2 years ago

“Hi, my order I wasn't so happy with as it was for Boss masks they couldn't be returned.. we measured with a tape measure before ordering and it was that the medium would suit and when arrived they are really really large on the face so they are absolutely no good to me at all so a total waste of money.. I honestly dont think the measurements are right when buying.... I really don't know who they would fit.. I'm sorry but a total waste of money for me....”

Helpful Report

Posted 2 years ago

“One item didn’t feel authentic and the other item had a color issueS Color of shirt did not match what’s shown on website. Also, when returning, the shipment fee is almost the same price as the shirt I purchased.”

Helpful Report

Posted 2 years ago

“Great product and delivery but disappointed to have a tax charge because a returned item dropped the total spend below £100 and then had to pay postage too! Wouldn’t have kept the other items had I known.”

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Posted 3 years ago

“I'm very disappointed 😞 I received my order and open the package 🎁 in front of my friends, I find that APC sweater made at Romania when opening the cover a hair of female on it, it was very impresseing.”

Helpful Report

Posted 3 years ago

“The delivery was so quick. However the trainers i received turned up with marks all over them. Albeit little marks they weren’t in pristine condition. Which was disappointing.”

Helpful Report

Posted 3 years ago

Aphrodite is rated 4.8 based on 7,781 reviews