Aphrodite Reviews

Name: Aphrodite
Address: 7-8 Vine Place, Sunderland, United Kingdom
Rating: 4.80

4.8 Rating 7,830 Reviews

98 %

of reviewers recommend Aphrodite

4.8

Based on 7,830 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

191 5675898

Email:

customer.service@aphrodite1994.co.uk

Location:

7-8 Vine Place,
Sunderland
United Kingdom
SR1 3NE

Aphrodite 5 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can work out expensive with delivery price and return postage”

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Posted 9 years ago

“You promised and I paid for fast delivery and I won't receive my package until 4th May. That is not fast delivery. I'm very disappointed.”

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Posted 9 years ago

“Very slow delivery”

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Posted 9 years ago

“I bought 2 shoes, the packaging of the parcel very poor. The boxes of the shoes are damaged because of the shipping. My suggestion is to pack the shoes with another box”

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Posted 9 years ago

“First the good. Will not take long. In the interest of fairness it was the cheapest out there. This is why I rate it at poor as opposed to terrible. I am being fair. There were cheaper ones out there, but not in a Medium. Which is where the positives stop! I will never use " Aphrodite 1994 Clothing" EVER again. On my check out page it read "Shipping Selected - Next Working Day" I was charged £5 for this privilege! It took four days for my item to reach my door! Yes FOUR DAYS!!! I have been in touch with the company. I asked for some postage funds to be reimbursed and they have pretty much just told me to go away. They sent me some random screen shot that does NOT even relate to my purchase. I do wish I could add it here. The screen shot basically said the post is not guaranteed, which apparently is hidden somewhere in the small print, SOMEWHERE on the site. The picture was of postage costs for £2.50!!! Mine was £5.00!!!! So it was not even related. There is nothing regarding the info they sent me on the actual CHECK OUT PAGE. Which is where this kind of information should be. This way paying customers would know!! When you have spent over £180 (Barbour Jacket) you really would expect to firstly get EXACTLY what you have paid for and secondly to be treated with the upmost respect. My wife was going to get her self a jacket as well, but NOT A CHANCE NOW!!! We will look else where. So for the sake of them doing the right thing which was to reimburse my postage funds, they have lost another £200 ish.”

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Posted 9 years ago

Aphrodite Menswear are always sorry when we do not meet our customer's expectations. This is the delivery schedule we did achieve over a very busy sale period Ordered Sunday 27th Dec 14:40hrs and delivered Wed 30th Dec 10:51 Delay was unfortunately due to Bank Holiday weekend and couriers not picking up till Tuesday 29th Dec. Screenshot was of our main delivery page which is here www.aphrodite1994.com/delivery Due to limitations on the checkout page we can not add all the information the delivery page has but we will take this feedback on board as we are always willing to listen and learn and improve from experiences good or bad. Sorry again to have disappointed Regards Maria Patterson eCommerce Director

Posted 9 years ago

“Item 100% but Paid for UK next day service and never got it. Guess that's what happens when you use dpd service over royal mails equivalent service”

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Posted 9 years ago

“When I received my goods the security tag was still on so I had to go to my local outlet to get the tag removed.”

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Posted 9 years ago

Harry we are extremely sorry, customer service will email you too

Posted 9 years ago

“Customer service shocking. Waiting for my refund now & I will not be purchasing from here again.”

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Posted 9 years ago

“I ordered two items for next day delivery. After chasing a few days later.one items couldn't be found and the second tirned up about five days later with something wlse I had ordered quite a few days later. When you order something and pay you don't expect to have to contact yourselves ro then make sure it's in stock or that you can find it.”

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Posted 10 years ago

“Great product. Less than favorable customer service.”

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Posted 10 years ago

“Never received a confirmation e-mail from them so had to ring them to see if they had received my order.”

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Posted 10 years ago

Hi Julia, Thank you for your review. I can see from the system that an order confirmation was sent to your requested email address Sun 06/09/2015 16:09. Some email providers filter emails as 'junk' or 'spam' causing them to not go to the customers correct inbox, unfortunately we have no control over this filter. A member from our customer service team did forward you the original order confirmation after your phone call. Thank you Aphrodite Clothing.

Posted 10 years ago

“ordered a jacket and paid for next day delivery, had a days holiday from work to wait in for delivery...The jacket got lost and didn`t get delivered until the following day, my partner had to use a days holiday to wait in for the delivery....Still got charged the `next day delivery charge`...won`t be buying from them again.”

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Posted 10 years ago

“I paid for next day delivery for my Son's delivery for a birthday present on saturday and they arrived 3 days later on Monday so not a good experience!”

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Posted 10 years ago

“I was impressed with the efficiency of text and pr delivery information however, the quality of the t shirt was awful. My son has worn once, I've hand washed it yet it is full of bobles and looks shoddy. Certainly not the quality of Vivienne westwood one would expect.”

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Posted 10 years ago

“Not happy having to pay a delivery charge for an item well over £100 when other companies offer free shipping for that amount.”

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Posted 10 years ago

Sorry you are not happy with our shipping charges. We offer Free delivery over £125 on Full price items however when in Sale and Sale items are purchased and these savings are usually high (in this case a whopping saving of £126) like most independents we charge shipping. £5 in the UK for next day delivery with tracking and a 1 hour delivery slot.

Posted 10 years ago

“I placed the order a week ago and I still don't have my parcel”

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Posted 10 years ago

“Great Paul Smith shirts but one looked as if it had been worn or was a sample. No proper tag and not wrapped in tissue with plastic clips and proper price tag. Good updates on delivery were appreciated.”

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Posted 10 years ago

“The service, website and speed of the delivery were all superb. Unfortunately the Hugo Boss boots were not. They were at least 1-2 sizes larger than the 2 other pairs I own of the same brand. This is clearly not the fault of Aphrodite however the scuff on the right toe and scratches to both heels I feel may be. When spending a designer price tag it should be fair to expect designer price tag standards. I was also very disappointed to then discover the cost of returning the boots was £12.48. Had I looked properly at the returns policy before making my purchase, i would have seen that this would be the case however I naively assumed that Aphrodite may have fallen in line with many of the other designer retail website I usually buy from. This is a lesson learnt and has certainly made my decision to purchase elsewhere in future. Aphrodite had the makings of a great website however the 2 issues combined have ensured I will not be returning.”

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Posted 10 years ago

“In 2014, I used online shopping on 10 different occasions, almost half of that in December. I regret to say that Aphrodite came on the bottom of the list. If the local store from Sunderland want to be national and taking seriously by shoppers, they need to make important changes. - delivery charges should be free over a certain amount. - returns through Collect + and should include return labels. - I ordered a shirt and pants, the shirt came in a very poor state fluffs all over, not pressed and looks like second hand from a charity shop. I would not recommend Aphrodite and will not consider them for my shopping in the future.”

Helpful Report

Posted 10 years ago

Sorry you are disappointed with our service. We had a quick search of our emails and have not had any previous correspondence from you to have allowed us to address any issues prior to your poor review and after only one order with us too. I will address your points openly After looking into your order detail I see that you have purchased in our Sale and sale items are not part of any Free delivery offers. We do have however have Free delivery offers on full priced items with minimum spends. www.aphrodite1994.com/delivery For returns Homecall with DPD is being introduced in 2015 to make it easier for those low level of returns that we do have. It is noteworthy that we have lower than the national average for clothing returns and half of these request exchanges. The majority of our orders go out pristine in brand packaging but the Sale bargains which you acquired may have been from our shop floor and our conscientious staff are usually very vigilant when packaging so I can only apologise for the fluff. Remember goods can be returned in line with our returns policy with tags intact for a refund or exchange www.aphrodite1994.com/returns Again we are sorry you are disappointed in our service which we take very seriously as can be seen from our many excellent reviews nationally and internationally.

Posted 10 years ago

“I ordered a tie. They couldn't find it. They told me they'd locate it. They couldnt , but neglected to tell me”

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Posted 11 years ago

Hi Tom, Sorry you were unhappy with your order. Upon looking into your details I can see there was a system error causing the tie to show as being in stock when it was unavailable, apologies again for this mistake. There was an email sent to the email address used on the order 17/09/14 at approx 2pm explaining what had happened and also confirming a refund had been issued for the item, I am unsure why you have not received this email. A second email was also sent verifying the first email 19/09/14 at approx 12.20pm. We are supplying this additional information as you may want to contact your email provider if there is a wider issue. If you have any further queries or would like these emails to be forwarded again please contact us via enquiries@aphrodite1994.co.uk or by telephone on 0191 5675898. Thank you, Aphrodite Clothing.

Posted 11 years ago

Aphrodite is rated 4.8 based on 7,830 reviews