Name: Aphrodite
Address: 7-8 Vine Place, Sunderland, United Kingdom
Rating: 4.80

“Sad shirt wasn’t fit me,I couldn’t return it because of your policy,I lost my money.fedex asked half price of the shirt to return it,when I call you .sad dad”

Helpful Report

Posted 1 year ago

Good Morning Joseph, Thank you for your review. Please note it is stipulated on our website and on your returns form that you have 21 days to return any unwanted items, therefore we are unable to take this query further I'm afraid. I'm sorry for any disappointment caused by this. Kind regards-Aphrodite Clothing

Posted 10 months ago

“Worst experience EVER!!!! with them instructed a DPD driver to leave my parcel in front of my house and are lying and said I requested this I have spoken to DPD who have disputed everything they have said but they just don’t want to help me and issue my refund. When I didn’t spoke to their logistics manager Rachel Annowar who has the worst customer service and lacks patience I don’t understand how someone like that can be appointed a manager when she doesn’t know how to talk and pretty much shouted down the phone to me on our call this afternoon AVOID THIS COMPANY AT ALL COSTS THEY WILL LEAVE YOUR PARCEL ANYWHERE!! And expect you to still pay not offering a refund for goods that were misdelivered as per their request all the managers in this department and higher are useless and unhelpful worst company to shop with I personally feel like it’s a racist company that’s what it’s giving the only polite respectful agent there is Bry who is a member of the customer service team DO NOT SHOP HERE SAVE YOUR MONEY!!!”

Helpful Report

Posted 1 year ago

Good Afternoon Kristine, Thank you for taking the time to leave us a review. DPD has verified that the customer safe place instructions is "front porch" which has been selected by the consumer. We don’t change the customers preferences on the app. The driver has followed protocol and delivered the goods in the correct location. DPD will not allow the dispute to be re-opened as the correct instructions have been followed, and as stated in DPD's terms and conditions: customers accept any liability if a safe place has been selected. If a request is made for the parcel to be left in a safe place or with a neighbour, Aphrodite accepts no liability for loss. I would advise for future deliveries to update any unwanted settings that have been changed. I am pleased to hear that customer service were able to look into this for you however we cannot take this query any further, as this has been closed by the courier. Kind regards-Aphrodite Clothing

Posted 11 months ago

“Started off really well, purchased two pairs, received one so sent back, second pair never arrived, I would suggest an reevaluation of the couriers used”

Helpful Report

Posted 1 year ago

“Hasn’t arrived, would give 0 stars”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review with us. The courier was unable to deliver as there was nobody at the property during the time of delivery and a calling card was left, however I can see through the tracking that this item was collected from the DPD pickup shop at a later date, I'm pleased to see that this item has been received. Kind regards-Aphrodite Clothing

Posted 10 months ago

Good Morning, Thank you for taking the time to leave a review with us. The courier was unable to deliver as there was nobody at the property during the time of delivery and a calling card was left, however I can see through the tracking that this item was collected from the DPD pickup shop at a later date, I'm pleased to see that this item has been received. Kind regards-Aphrodite Clothing

Posted 10 months ago

“Not a regular reviewer on line as rarely have the time but Aphrodite….. well the customer service is so bad. I ordered a shirt on a Sunday evening for next day delivery for an event on Wednesday evening…. Sufficient time and I ordered it because they advertised next day. They’re system doesn’t integrate properly with DPD because you get messages saying parcel is collected and out for delivery and when it doesn’t arrive on the Tuesday I reached out to the customer service to understand why I had messaged saying it would be delivered today and was told it hadn’t arrived because it hasn’t even been collected. I then politely eu quotes if the higher fee paid for next day delivery (that didn’t happen) would be refunded and explained I need someone confidence in whether the shirt would actually arrive next day in time for the event. The lady taking the call pulled out the old line …, our T&Cs don’t guarantee delivery next day and we don’t offer any discount not even if it’s a week late 🙈 that is unbelievably a shorter version I’m bored typing this now. In summary don’t use them. I ordered from another site on the Tuesday it arrived Wednesday and the delivery cost less. The shirt ordered on a Sunday on next day delivery from Aphrodite arrived on Thursday. If they were aware DPD had delays they shouldn’t accept next day deliveries (and charge more for it) and they should put a message up when you ordered. Finally the other company I ended up ordering from now have a new customer and I’ll return for more purchases. Aphrodite have lost a customer and will no doubt lose lots more with the way they deal with customers”

Helpful Report

Posted 1 year ago

“Terrible because I haven’t received my parcel yet”

Helpful Report

Posted 1 year ago

“I’ve sent the item back, still waiting on a refund it wasn’t what I expected”

Helpful Report

Posted 1 year ago

“Not happy with gloves as there showing signs of aging already.”

Helpful Report

Posted 1 year ago

“Very dissatisfied with a purchase. I have been waiting for 15 days and I still have not received my item, you are a premium retailer and only use cheap couriers to ship, you know the Royal Mail is on strike, why not adapt Shipping by FedEx? Very bad shopping experience, there will be no next time, everything is bad! 0 points for all. And you also charge £20 for postage, same shopping in the UK, they charge £13, and use DHL to ship. You are all unreasonable, I hope you refund the postage! ! !”

Helpful Report

Posted 1 year ago

“I ordered a parcel which never arrived the post man said he left it in the bin at the rear of the house it was never there I lost £120 never mind I won’t Ever order again”

Helpful Report

Posted 1 year ago

“Over £1000 spent on a coat was delivered and I’ve not received”

Helpful Report

Posted 1 year ago

“Absolutely shocking customer service Not willing to listen or even consider exchange Just kept being told the terms and conditions and you have to pay for the return I’m not convinced the item was genuine But it certainly seemed faulty Would stay clear of these at all costs”

Helpful Report

Posted 1 year ago

“Very disappointed, i start my day thinking of new order, but I first go to post office to pick my ex and surprised 😮 when they asj me for 40 dollars tax,so i return home got money 💰 and another round to post office, it can't be RM 19 pounds including tax ,instead you can use DHL at least they bring it to my house”

Helpful Report

Posted 1 year ago

“No one replies to emails. Cardigan came damaged. Tag pinned back on!”

Helpful Report

Posted 2 years ago

Hi, Thank you for leaving your review. I am sorry to hear about your recent purchase. I have checked our inbox and cannot find an email from yourself, unfortunately. I have sent you an email so that I can work with you to resolve this matter. Thank you, Faye - Aphrodite

Posted 2 years ago

“Actually I didn’t receive my order. I expect my refund on card”

Helpful Report

Posted 2 years ago

Hi, thank you for leaving a review. I am sorry to hear that you have not received your order. I have checked the tracking for the parcel and can see it is being returned to sender as delivery could not be completed. I have contacted you directly via email regarding this. Thank you, Faye - Aphrodite

Posted 2 years ago

“Rubbish website had to pay for the return cost me £11.95 they did not care about covering my costs 🙁”

Helpful Report

Posted 2 years ago

Hello, Thank you for kindly leaving feedback regarding your order. I am sorry that you find our returns policy disappointing, information regarding our returns policy is provided across our website before placing an order. We will take on board your comments for the future. Thank you - Aphrodite

Posted 2 years ago

“Ive still not had my older”

Helpful Report

Posted 2 years ago

Hi Christopher, Thank you for your review. I am sorry to hear you have not yet received your order. If you would please contact our customer service team directly they will happily assist you - enquiries@aphrodite1994.co.uk Kind regards - Aphrodite

Posted 2 years ago

“Bad way for delivery, and i don’t like the way of returns.”

Helpful Report

Posted 2 years ago

Hi Emma, We really appreciate you taking the time to leave a review and feedback regarding your order. I am sorry that you were not 100% satisfied with the delivery and return of your item. I can see that your order has been refunded in full and we hope that the experience with delivery and returns will not put you off ordering in the future. Thank you - Faye

Posted 2 years ago

“Not happy with returns policy over Xmas period - customer services not willing to help at all will only give a online credit note 🤦‍♀️Most stores had an extended Xmas returns policy”

Helpful Report

Posted 2 years ago

Hi Natalie, Thank you for taking the time to leave us a review. We are sorry to hear that you find our returns policy disappointing. It is stipulated across our website and on the Christmas returns flyer in your parcel that orders must be returned within 14 days of receipt of item to be accepted for a refund and after this time we can offer an exchange or credit note only - this information is available to read before your purchase. We will however take your feedback on board and pass this on to the rest of the team. Thanks, Aphrodite

Posted 2 years ago

“One word.. hopeless”

Helpful Report

Posted 2 years ago

Thank you for leaving a review. We are very sorry to hear that you feel this way. Please be advised that our team are always on hand to help with any enquiries; in-store, via email - equiries@aphrodite1994.co.uk and via telephone - 0191 5675898. Thank you - Aphrodite

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Aphrodite Reviews