Andrew B
Not a regular reviewer on line as rarely have the time but Aphrodite….. well the customer service is so bad. I ordered a shirt on a Sunday evening for next day delivery for an event on Wednesday evening…. Sufficient time and I ordered it because they advertised next day. They’re system doesn’t integrate properly with DPD because you get messages saying parcel is collected and out for delivery and when it doesn’t arrive on the Tuesday I reached out to the customer service to understand why I had messaged saying it would be delivered today and was told it hadn’t arrived because it hasn’t even been collected. I then politely eu quotes if the higher fee paid for next day delivery (that didn’t happen) would be refunded and explained I need someone confidence in whether the shirt would actually arrive next day in time for the event. The lady taking the call pulled out the old line …, our T&Cs don’t guarantee delivery next day and we don’t offer any discount not even if it’s a week late 🙈 that is unbelievably a shorter version I’m bored typing this now. In summary don’t use them. I ordered from another site on the Tuesday it arrived Wednesday and the delivery cost less. The shirt ordered on a Sunday on next day delivery from Aphrodite arrived on Thursday. If they were aware DPD had delays they shouldn’t accept next day deliveries (and charge more for it) and they should put a message up when you ordered. Finally the other company I ended up ordering from now have a new customer and I’ll return for more purchases. Aphrodite have lost a customer and will no doubt lose lots more with the way they deal with customers
1 year ago
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Aphrodite has a 4.8 average rating from 7,830 reviews

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