Aphrodite Reviews

Name: Aphrodite
Address: 7-8 Vine Place, Sunderland, United Kingdom
Rating: 4.80

4.8 Rating 7,830 Reviews

98 %

of reviewers recommend Aphrodite

4.8

Based on 7,830 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

191 5675898

Email:

customer.service@aphrodite1994.co.uk

Location:

7-8 Vine Place,
Sunderland
United Kingdom
SR1 3NE

Aphrodite 5 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The T-shirts seam on the bottom is already broken and fraying... sending it back will cost me too much... disappointed”

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Posted 6 years ago

“I received my order in August of Canada Goose Brookvale jacket size XL, goose down has been leaking out of it since I received it and I have found a small hole in it also. I would expect the jacket would have guarantee of some sort after paying so much and am absolutely gutted. Can anyone help?”

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Posted 6 years ago

“My order took 6 days to arrive when it says it should only take 2-3 days. Was not offered a refund for postage either. Not great service.”

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Posted 6 years ago

“Never received item”

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Posted 7 years ago

Hi Kevin, thank you for your feedback. I have checked the tracking for your parcel and a delivery attempt was made 12/09/18 but no-one was home, a calling card was also left at the property. Please arrange a re-delivery with Royal Mail or make arrangements to collect the parcel from your local delivery office. Kind Regards, Aphrodite Clothing

Posted 7 years ago

“Still haven’t received my parcel? Lost by DPD! Still no refund!”

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Posted 7 years ago

“I gave one star but there was no option for zero stars. Bought two I teams only received one. Got in touch they reply that we pack them . But I never received my items so that’s not my problem. I would never buy from this site again Buyers beware.”

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Posted 7 years ago

Hi Noel, thank you for your feedback. We responded to your email enquiry requesting images of the damaged packaging you received so that we could raise a claim with the courier but as no evidence was provided we could not take the case any further. Kind Regards, Aphrodite Clothing

Posted 7 years ago

“I still didn’t receive my package”

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Posted 7 years ago

Hi Jordan, thank you for your feedback. I have checked the tracking for your parcel and it states the delivery took place on 13th August, previous updates show that delivery had failed due to no-one being present at the address at the time of delivery. The parcel could not be left at the property as a signature is required. If you have any issues with your order, please feel to email us direct at enquiries@aphrodite1994.co.uk. Kind Regards - Aphrodite Clothing

Posted 7 years ago

“Ordered a Hugo boss belt and the wrong style was sent to me as it had been stickered up incorrect by warehouse,when stock checked the correct belt was not available in my size and was offered the same style in black at double the cost.Have still not received my refund?”

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Posted 7 years ago

“Ordered a jacket size large payed but after 5 days told me they had sold the large only med left asked if I could have the med with a free return posting as it was there fault got told no would have to pay to return it”

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Posted 7 years ago

“Bought a polo shirt which was described as regular fit, when I received the top it was a slim fit! Staff were great, just hassle returning stuff!”

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Posted 7 years ago

“Rubbish service. £16 to return 2 pairs of jeans. Scandalous.”

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Posted 7 years ago

“Delivery didn't turn up the day it was supposed to”

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Posted 7 years ago

“£5 postage AND THEN return postage not paid! Cost me £8 postage for a £50 too I didn’t want. Won’t shop with them again I don’t think. Most places now do free returns. I’m happy to pay £5 delivery IF returns are free”

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Posted 7 years ago

Hi, thank you for your review. Sorry you are unhappy about return postage costs, it is stipulated on the website that we do not offer free returns at this time. We appreciate your feedback as this is something we are considering going forward. Kind regards, Aphrodite Clothing.

Posted 7 years ago

“Disaster of a delivery policy ....... poor delivery costs , waiting time , disappointing!”

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Posted 7 years ago

Hi, the order was placed Thursday afternoon after the 3pm cut off time for next working day delivery, it was shipped on the following day and then the tracking shows that it was signed for on the next working day. There is a Saturday delivery option at the checkout if you required the parcel earlier. All delivery information is available on the Delivery and Returns section on the website Kind Regards - Aphrodite

Posted 7 years ago

“poor customer service and refusal to accept blame, instead blaming myself for the issues I have had”

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Posted 7 years ago

“I wouldn’t buy from this company again as they do not offer free returns.”

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Posted 7 years ago

“A very bad customer service from Rachael and Mark Logan. I placed an order for a sneaker when there was 20% off offer. Changed my mind on the color. Sent them an email to send me another color instead... they emailed back 2 days later and said that i will need to cancel. By the time I received this email i also received a shipment confirmation. I emailed back telling them that I received a shipment confirmation for the 1st older. Anyway they canceled the order and I received an email from them that the order was canceled and the 20% offoffer is ending in that day. When I received this email it was 1:15AM in California.... by the time I woke up at 8 Am pst the offer was ended. I called their customer service (international call) Rachael picked up and she had no empathy to even help. I don’t know why she works in customer service department if a case like this she doesn’t want to resolve. We asked to speak with Mark and he did not even want to listen. He was like “i need to go back to read the emails “ we are already making international call why do you need to read the emails. Also he was looking at them when we are on the phone but he just wanted to hang up. Really unprofessional customer service. We told Mark that we will leave a positive feedback for their business but it seems like he didn’t care. They even didn’t want to give me the older shoes for the price I paid before. They showed no effort to help and did not meet my expectations as a customer. They lost me as a customer and this review I’m writing in hopes to be heard by their upper management..”

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Posted 7 years ago

“I ordered a cashmere jumper. I got a cotton jumper.”

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Posted 7 years ago

Hi Kiko Loi, Thank you for your review and apologies you are not happy with the item. When we have checked your order we can see that the product ordered is actually 100% Merino Wool. Could you please contact enquiries@aphrodite1994.co.uk as we are unsure about this issue. Thank you - Aphrodite Clothing

Posted 7 years ago

“Really not happy late delivery plus a charge to return don’t wanna waste my time again in ur site”

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Posted 7 years ago

Hi Mohammed, Please accept our apologies you are unhappy with the service. Unfortunately, due to the weather conditions throughout the UK last week, there were delays with all couriers and delivery depots. These are still ongoing in some areas. We did stipulate on the site that due to this situation some parcels may not be delivered on time, we appreciate that delays can be disappointing but unfortunately it was something we had no control over. Thank You, Aphrodite Clothing.

Posted 7 years ago

“I have not get my order yet”

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Posted 7 years ago

Hi Nikolaos, your order was placed on the 26th Feb and then dispatched same day, delivery to Greece normally takes around 7-10 working days and today is only the 5th working day. If your parcel still has not arrived after the 10 days please contact our customer services department. Kind Regards - Aphrodite Clothing

Posted 7 years ago

Aphrodite is rated 4.8 based on 7,830 reviews