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Aphrodite Reviews

4.8 Rating 7,787 Reviews

98 %

of reviewers recommend Aphrodite

Company Reviews

Product Reviews

4.8

Based on 7,787 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

191 5675898

Email:

customer.service@aphrodite1994.co.uk

Location:

7-8 Vine Place,
Sunderland
United Kingdom
SR1 3NE

Aphrodite 5 star review on 18th April 2024

Aphrodite 5 star review on 9th December 2023

Aphrodite 5 star review on 12th April 2023

Aphrodite 5 star review on 13th February 2023

Aphrodite 5 star review on 11th January 2023

Aphrodite 5 star review on 15th December 2022

Aphrodite 5 star review on 15th December 2022

86

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would strongly reccommend you avoid this company. Ordered a £752 moncler jaccket on the 12th nov, over a month later,still not been delivered! They use a useless delivery company called DPD. Ive had many bad experiences with DPD. One occasion they took a pic of my item at the communial door to the apts, threw it back in the van,and had the cheek to send a text to say,sorry they missed me even though i was in at the time,as i witnessed it from my balcony. Another time they claimed my intercom wasnt working at the time, got a neighbour to test it,fine working order. However,yes,i missed 2 attempted deliveries due to being at work,so i used their option to select a specific delivery day. I chose a day where i would be home all day,DPD sent email to confirm my item will be delivered on my chosen day,but guess what? it never turned up! Now my item has gone missing,they cant find it, no replies from DPD,no communication at all. This jacket was a birthday present for the 10th dec,very doubtful wether he will get it as an xmas present either. very upset son! I have my own ideas whats happend to my parcel, lets just say ive witnessed on a few occassions,where police have boxed in a delivery van and arrested the driver. I have little hope of seeing my item ever being delivered. Disgusted.”

Posted 2 years ago

Hi Chris, We are very sorry that your order was not delivered by the courier and for the disappointment caused to you and your son. I can see that your order has been refunded in full after the missing parcel investigation was concluded by the courier. Please accept our apologies for the inconvenience caused by the failed delivery and we hope that this has now been concluded in a satisfactory manner. Kind regards, Aphrodite

Posted 2 years ago

“Sent the wrong size. Rang to inform them. Was told to send pictures. Sent pictures. No response from them. Had to send the item back at my cost. Judge a company on how they respond when things go wrong. Wouldn’t use again.”

Posted 2 years ago

Hi, Thank you for taking the time to leave feedback about your order. Please accept our apologies that you received the incorrect item and for the inconvenience caused. We have searched through our emails and unfortunately, we did not receive any images therefore a pre-paid label was not issued. We then received the return from yourself and I can see that you have been refunded in full - we hope this was a suitable outcome to this matter and apologise again for any disappointment. Thank you - Aphrodite Clothing

Posted 2 years ago

“Still no order or update.”

Posted 2 years ago

Hi, Thank you for leaving a review. I can see that one of our team took on this case with DPD. Please accept our apologies for the inconvenience caused - Aphrodite

Posted 2 years ago

“I still haven’t received my item & am having to chase up about receiving it. It is a week overdue.”

Posted 2 years ago

Hi Ronan, thank you for leaving a review. I have checked our system and can see that delivery took place a little later than expected due to DPD misrouting the parcel, please accept my apologies on behalf of Aphrodite & DPD. Kind Regards Rachael

Posted 2 years ago

“Item never arrived, no reply to emails, ive put a stop to the payment”

Posted 2 years ago

Hi Nick, Thank you for taking the time to leave a review. Our customer service team have replied to your emails and are investigating this further. Please accept our apologies for any inconvenience. - Aphrodite

Posted 2 years ago

“Well I would if the stupid courier didn’t leave it outside in communal area for it to be stolen !!!and you are dragging your feet to refund me”

Posted 2 years ago

“I ordered some joggers when the delivery man came he handed me over the package and when I opened the package my joggers weren’t there and it was just filled with empty wrapping paper and it was stuffed of it! When I reported this they betrayed me as a liar and never issued me any compensation”

Posted 2 years ago

“Hello. I am very dissatisfied. I ordered over a week ago and there is no package. I'm going on vacation tomorrow. I will not order again.”

Posted 2 years ago

Hi Robert, thanks for your feedback. I can see that there was a delay in your parcel being delivered by DPD as you had not paid the customs fees, this was settled 9 days later, allowing delivery to take place. All transit times are given as an estimate. Kind Regards Rachael - Aphrodite

Posted 2 years ago

“Yet again I am writing a highly disappointing review of my experience here. I received a used item and there is no replacement as their stock ran out. They were not able to offer any reasonable alternative besides a refund. It is absolutely apauling and if anyone is reading this, DO NOT BUY FROM HERE!”

Posted 2 years ago

“Hellooo I'm sorry to tel you that the t-shirt and cap I bought ...was not Suze very well....the cap is too small as well”

Posted 2 years ago

“I didnt received the item order from 12/2020 untill this day”

Posted 2 years ago

“I purchased 3 and within 4 days of using the material is unravelled. Both myself and son who saved to buy these mask are unhappy.”

Posted 2 years ago

“Not happy you sent me the wrong thing!”

Posted 3 years ago

“41€ in più da pagare per tasse doganali...”

Posted 3 years ago

“I ordered Adidas trainers, they arrived & one was badly faded, the box was damaged, there was no packaging in the shoes or box & no tags in the shoe. I was sent the wrong the returns label, & communications were very poor”

Posted 3 years ago

“I bought your shoes in good faith and then I realised another company were selling the shoes for 77 pounds and I just can't believe in this economy and you should have a duty of care to give the best possible deal I am.struggling to.keep.my emotions in tact I would send them.back to.you but I am shielding just now Hope you can meet the other companies price”

Posted 3 years ago

“Avoid this merchant at all costs they are worse than the COVID-19 pandemic. Please spend your hard earned cash somewhere else that actually respects their customers.”

Posted 3 years ago

“A shame. Delivery was excellent but let down badly by the fact that there’s no prepaid label for returns. Had to pay £16 to return as shoe size came up too small. For this reason this poor review.”

Posted 3 years ago

“Mistake my order.”

Posted 3 years ago

“I was really disappointed as my order was taken and I was told it was dispatched and then just got another email saying that I had been refunded as the product was no longer in stock. It was a Christmas present so very disappointed.”

Posted 3 years ago

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Aphrodite is rated 4.8 based on 7,787 reviews