Name: Apc Overnight
Rating: 1.38

“Expected item beginning of June. Nothing arrived. Still waiting today 28th August. Company say item is lost. Then found and re sent. Then lost again. Absolutely useless.”

Helpful Report

Good Morning Jacqueline I am so sorry to hear of this issue that you have encountered, please email me the 7 digit consignment number and the delivery address so that this can be investigated. Maria customer.relations@apc-overnight.com

“Drivers are unaware of time! Why give an estimate window of 2 hours only to attempt delivery 45mins before the allotted time window??..& without notification only after the attempt was made? Utter madness”

Helpful Report

Good Afternoon, I’m so sorry to hear that. If you would like me to investigate this matter for you, please feel free to email me the details along with your 7 digit consignment number and delivery postcode. Jemima customer.relations@apc-overnight.com

“100% success rate by the brilliant team at APC at destroying my parcels, the box was presented to me by the driver in a non APC van, when i asked how the damage happened he said he didnt know but he did know what as inside hmm, at this point he just walked away with no apology for the damage to the box or as i have now found the dent to the metal container in the box. for the waste of time complaints department the consignment ref is 0000005”

Helpful Report

Good Afternoon, I’m so sorry to hear that. If you would like me to investigate this matter for you, please feel free to email me the details along with your 7 digit consignment number and delivery postcode. Jemima customer.relations@apc-overnight.com

“If punctuality or communication are at all important for you, best avoid APC. I ordered a small indoor tree for my fiancé for her birthday, 6 weeks ahead of the date, and organised for it to be delivered on her actual birthday. We live in a first floor flat, there isn’t anywhere I can hide a plant of any size for any length of time without killing it! I even took the day off of work to make sure I was around to receive the delivery and make sure I could give it to her. Her birthday comes, and I spend all day sitting around at home not doing any activity of leaving the house for risk of missing it, and trying to track the package online. It was shipped overnight with delivery “guaranteed” by 4pm. 4pm comes and goes and after a couple of calls and emails to APC I eventually hear that it never even went out for delivery as they didn’t have any space left in the van. That was a real punch to the gut, what a way to enjoy my fiancé’s birthday and what a good use of a day’s holiday from work. They clearly knew it wasn’t going to be delivered when the van went out without it in the morning, and yet they didn’t bother to let me know or even update the online tracking so I could find out. Do APC deliver? Sure, they probably do, I have reason to doubt it. But if you care about when your delivery is made, if you care whether things arrive a day late, and if you care about communication - either being updated about a change to a delivery, or in terms of being able to get a through to someone to ask - then I would strongly recommend you use a different company.”

Helpful Report

Good Afternoon, I’m so sorry to hear that. If you would like me to investigate this matter for you, please feel free to email me the details along with your 7 digit consignment number and delivery postcode. Jemima customer.relations@apc-overnight.com

“Dreadful company. Took a week to deliver an overnight package. No one picks up the phone, so you can't get hold of them. No initial delivery attempt made to my knowledge, no card left, and no way to contact them as they don't respond. Eventually the package arrived, a week later than paid for, delivered by a rude delivery guy, who left it outside the main building then buzzed to tell me it was here and I had to come and get it. No, you need to deliver it, that's what you're paid for. Then he got aggressive when I asked him if he was just going to dump it out there... Avoid like the plague, utter ammeters and rude ones at that.”

Helpful Report

Good Afternoon, I’m so sorry to hear that. If you would like me to investigate this matter for you, please feel free to email me the details along with your 7 digit consignment number and delivery postcode. Jemima customer.relations@apc-overnight.com

“Think twice before using APC, service standards now at an all time low!! We have been using APC for years, but will be leaving them again soon for the second time. They are ok when everything is totally normal, however when anything goes wrong they are simply horrific. The franchises take absolutely no responsibility for anything and put all costs and inconvenience directly onto their customers. We have had several parcels stolen now in a short amount of time (last scans being at APC hub) and also considerable damages, however APC offer no resolution or answer to the problem (only excuses) and do not even cover cost price for the stolen parcels leaving us well out of pocket. The whole claims process is a messy battle and not really cost effective. Delays and missed deliveries along with vanishing parcels has now become a regular problem. They seem to have excuses for everything, meaning that they simply never take responsibility for anything. I understand the networks are busy because of the increase in parcels due to Covid 19 however APC just put the increased parcels straight onto the drivers (paid day rate) who can't cope with the amount of increased drops etc and meaning that a lot of parcels don't get delivered when they are supposed to. We just get told things like "driver didn't have time" etc, it's that bad it's laughable. We have also been told by APC to avoid sending any parcels out on Mondays because that's when a lot of things happen in the network, it's just shocking. In summary APC is making a fortune with the recent increase of parcels but is just banking all the money and not reinvesting any in order to maintain an acceptable level of service to it's customers. I have found APC service to have fallen to an unacceptable level, they are argunmentative, obstructive and although cheap initiatially they work out expensive in the long run. We have struggled to speak to any managers etc when trying to resolve problems and we have never had a call back from a manager despite numerous requests. It's very poor and all very playground. Only thing they do on time and don't miss any tricks with is their invoices, they are on the ball with that one. Just a shame that same effictiveness isn't used during the services that they are being paid for. I could not recommend APC overall despite cheap initial prices, for us they they have become a regular problem instead of a service provider.”

Helpful Report

Good Morning, I’m so sorry to hear that. If you would like me to investigate this matter for you, please feel free to email me the details along with your account number and company postcode. Jemima customer.relations@apc-overnight.com

“I received an email this morning telling me that the estimated time of delivery for my parcel was between 1253 and 1453 this afternoon. I waited in all afternoon, sitting in the front room, keeping an eye on the road outside. On checking the tracking at 3pm, it showed that the "driver is at Stop 15 and you are Stop 19”. OK, I thought, he is running a bit later than expected. I continued to wait. I checked APC's tracking system two or three times an hour thereafter - probably a total of 12-15 times during the afternoon. Each time, it showed the driver in various different locations within a 10 mile radius of me, but it always said "driver is at Stop 15 and you are Stop 19”. At 5pm (2 hours after the estimated time-slot), the map showed he was in my small town - hooray! No one arrived. I checked again half an hour later, and he had left my postcode and was 2 miles further on. The last check was at 6.40pm when the map showed he was north of Bournemouth - 50 miles from me. At that point my parcel disappeared from the tracking system. What is the point of offering tracking if (a) it does not provide accurate information and (b) the driver is actually in my town, less than a mile from me and does not deliver my parcel? Rubbish service! (parcel number 0060067)”

Helpful Report

Good Morning, I’m so sorry to hear that. If you would like me to investigate this matter for you, please feel free to email me the details along with your 7 digit consignment number and delivery postcode. Jemima customer.relations@apc-overnight.com

“Very stressful experience...delivery first came a day before it suppose to so no one could collect it, than it took several phone calls to organise redelivery, they promised next day They will deliver for sure than they used excuses not to deliver, finally I received a parcel In a box which was damaged(wholes and scratches) and tv inside with dents, I was promised emails and phone calls from manager but that never happened either. If you can avoid this company at any cost”

Helpful Report

Good Morning I’m so sorry to hear that. If you would like me to investigate this matter for you, please feel free to email me the details along with your 7 digit consignment number and delivery postcode. Jemima customer.relations@apc-overnight.com

“For anyone considering using APC Overnight Couriers, don’t bother, save yourself the time, stress and frustration. Day 1: You’d think that when something is set for ‘NEXT DAY delivery’ that it would be delivered next day! Oh no. Absolutely not. Instead they lead you to false hope, sending you delivery time slots and tracking ID numbers- only for the tracking ID to be cut off before your parcel has even been delivered!! So when you call the depo for an update you get ‘don’t worry it will definitely be delivered today’ - okay cool you’d think, confirmation. Great. Oh no...then they don’t even deliver it anyway! So when you call back the depo, they don’t even answer. So now that’s a day wasted, waiting in for a delivery that doesn’t even get delivered. A day of hoping to finally see my baby’s pram- ruined. Day 2: Another text message with a delivery time slot and tracking ID...great, finally getting somewhere. The tracking ID doesn’t even work properly! Albeit, 2 of the parcels were delivered... (finally). But where’s the third?! You know, a pram comes in multiple boxes, and it’s no good having missing pieces! So again, you ring up the depo to track the 3rd parcel because yesterday it said it was ‘out for delivery’ but today there’s nothing for parcel 3. In their words they ‘have no idea where it is’!! - great customer service I must say - I’m sorry but when you’ve just paid a large amount of money for brand new pram you’d hope it was going to be looked after during transition instead of being left here there and everywhere!! So finally, as it turns out the parcel has been ‘accidentally’ left at the hub and will be delivered tomorrow. Not good enough. At all. Not when it was supposed to be delivered NEXT DAY. So much stress has been caused by this and the customer service is absolutely diabolical.”

Helpful Report

Good Afternoon Holly I am very sorry to hear what has happened with your delivery, please email me the 7 digit consignment number and the delivery address so this can be looked into for you. Becky customer.relations@apc-overnight.com

“Diabolic service,untruthful & disinterested customer service staff. always deliver before Open for business but this time say tried to deliver when we were closed sadly the time of photo proof does not agree time open & in attendance,just the usual excuse for not next day I have now blacklisted APC overnight with all my suppliers”

Helpful Report

Good Morning I am very sorry to hear what has happened, please email me the 7 digit consignment number and the delivery address so this can be looked into for you. Becky customer.relations@apc-overnight.com

“Incompetent & untruthful always worse than useless customer service staff totally unhelpful and indifferent to customer I have now blacklisted Apc service from all my suppliers”

Helpful Report

Good Morning I am very sorry to hear what has happened, please email me the 7 digit consignment number and the delivery address so this can be looked into for you. Becky customer.relations@apc-overnight.com

“For 16 days I’ve been trying to get my parcel been told driver didn’t put it on the van on more than 1 occasional then told yes it’s on the van I personally put it on still no delivery had a driver come nope my parcel not on the van I’ve spent countless hours speaking to them they just give you a load of excuses not allowed to collect my parcel due to covid everyone should definitely avoid using this company at all costs not sure how there able to provide this service as it’s the worst company I’ve ever had to deal with and no they don’t return your emails because on top of phoning them I’ve emailed them 4 times this company is a complete shambles”

Helpful Report

Good Morning I am very sorry the hear what has happened with your delivery, please email me the 7 digit consignment number and the delivery address so this can be looked into for you. Becky customer.relations@apc-overnight.com

“Useless, delivery driver failed to note request to leave with neighbor, as we needed to be away on the day, ignored the large label marked perishable goods, droped the parcel in front of a South facing door a 11:10 AM, in the full Sun. called depot spoke to Ja, just stated that the delivery driver left as instructed, and he will speak to them. Appreciate the short time allowed per delivery, but leaving perishable goods in full sun, when shaded area is available, or could have been left with any of three neighbors!”

Helpful Report

Good Morning I am very sorry the hear what has happened with your delivery, please email me the 7 digit consignment number and the delivery address so this can be looked into for you. Becky customer.relations@apc-overnight.com

“Totally useless, ignored the redelivery and came when they wanted. It's impossible to organise a time that suits. They lie when you call them and tell you it'll be with you within certain times and no one ever shows up (this has happened twice!). They make it impossible to obtain your parcel which basically amounts to theft! Wouldn't use in a million years and wouldn't use a company that contracts them for delivery. The lady on the phones at the Banbury depot is quite possibly the rudest woman I've ever spoken to and despite promising to call me back with news on my parcel she didn't! I've written off ever receiving it.”

Helpful Report

Good Afternoon I am very sorry to hear what has been going on with your delivery, please email me the 7 digit consignment number and the delivery address so this can be looked into for you. Becky customer.relations@apc-overnight.com

“Very aggressive courier. He didn't ring the doorbell only banged on my window and then when I answered the door he threw my package at my feet and went off on one about how I didn't answer and how he didn't do doorbells? Grateful for the fast delivery, but I've never had someone tell me to f*** off on my doorstep.”

Helpful Report

Good Afternoon I am very sorry to hear what has happened with your delivery, please feel free to email me the delivery address and the 7 digit consignment number so that this can be looked into for you. Becky customer.relations@apc-overnight.com

“I was expecting delivery of a parcel on 8/8/20, it didn't arrive despite me staying in all day for it and knowing that they already had it in their "delivery depot." 10/8/20, still no parcel so I contacted them only to be told it was still in their depot as the driver had "forgotten" to take it and it wouldn't be delivered that day either, I'm currently still waiting for it despite the fact the parcel is time critical. The company is called "APC Overnight," as I still haven't received my parcel 3 days later even though it's in their depot, that is the last thing this company should be called, I would suggest they change their name to "We'll deliver it when we can be arsed!"”

Helpful Report

Good Morning P Holland I am very sorry to hear what has happened with your delivery, please feel free to email me the delivery address and the 7 digit consignment number so that this can be looked into for you. Becky customer.relations@apc-overnight.com

“No response for several days now, no updates, still unable to track the parcel. They don’t respond via phone or e-mail. You should absolutely avoid every company that uses this courier service. I have never heard of anything like that.”

Helpful Report

Good Afternoon I am very sorry to hear what has happened with your delivery, please feel free to email me the delivery address and the 7 digit consignment number so that this can be looked into for you. Becky customer.relations@apc-overnight.com

“Supposedly tried to deliver, but left card instead. I was in all day, and in fact answered the doorbell to another delivery company within 15 minutes of the time on the card, so doorbell was working. Rearranged delivery for next day, Friday, using online system, received confirmation email. Waited in all next day, but no delivery. Tried ringing depot before closing time, but no answer. Next morning, Saturday, rang depot again, told issue with new tech, so online changing delivery date not working. Told rather abruptly that as all deliveries for that day were now organised, i would have to wait until Monday, and ring again to sort new delivery date.”

Helpful Report

Good Morning T I am very sorry to hear of the issues you have had with your delivery, please feel free to email me the delivery address and the 7 digit consignment number so that this can be looked into for you. Becky customer.relations@apc-overnight.com

“They sent me a tracking number that doesn't work and they claim to deliver your package the next day. I don't know if I should stay home and expect the package or not since the tracking number is not even recognised on their official website.”

Helpful Report

Hello, I am very sorry to hear you are unable to track your parcel on our website If you would like me to look into this for you, please email on the below email address. Please include your consignment number and delivery postcode for us to further investigate for you. Chloe customer.relations@apc-overnight.com

“Unfortunately I had to give one star as there os no option for ZERO STARS. Disgusting service. Depot does not answer the telephone or reply to emails and the online tracking is a joke. I was following the tracking today, I was deliver 19, it got to 18, then went to 15 and now no details at all. Pathetic”

Helpful Report

Good afternoon I’m so sorry to hear that. If you would like me to investigate this matter for you, please feel free to email me the details along with your 7 digit consignment number and delivery postcode. Jemima customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews

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