Name: Apc Overnight
Rating: 1.38

“APC twice sent a text message with the delivery time of the parcel is always late on two or three hours. The team service is completely indifferent to the customer.”

Helpful Report

Good afternoon I’m so sorry to hear that. If you would like me to investigate this matter for you, please feel free to email me the details along with your 7 digit consignment number and delivery postcode. Jemima customer.relations@apc-overnight.com

“Appalling service! We have been waiting 4 days for a delivery that wasn't even attempted multiple times. The driver lied about trying to make the delivery. The call takers hung up on us and lied about re-delivery multiple times. We even sat outside at the end of our road for 4 hours waiting for another delivery attempt which wasn't made and no updates from the driver. 4 days wasted and still no successful delivery. Unacceptable.”

Helpful Report

Good Afternoon I’m so sorry to hear that. If you would like me to investigate this matter for you, please feel free to email me the details along with your 7 digit consignment number and delivery postcode. Jemima customer.relations@apc-overnight.com

“asked for item to be picked up and delivered to me gave full description of item and weight length ect paid apc p&p , the item was picked up asked driver if it was ok ? driver said yes but was a little rude and very blunt ,now item is being returned to collection point at cost to me ? i now have no item and lost a customer due to apc's incompetence and depot branch manager deliberate awkwardness will never use again and advise others not to.”

Helpful Report

Good Afternoon I’m so sorry to hear that. If you would like me to investigate this matter for you, please feel free to email me the details along with your 7 digit consignment number and delivery postcode. Jemima customer.relations@apc-overnight.com

“I was just about to jump into the shower when there was a knock at the door. Dogs both ran down and barked at the door as they usually do when someone calls (They’re big dogs, loud too) I’m naked, scurrying around trying to put some clothes on, and as I’m trying to conceal my modesty as I make my way to the front door, the delivery driver just lets himself in! Actually opens my front door, dogs run off into the street and I’m left stood at the bottom of my stairs, half naked, with some random bloke in the hall. I’ve made a complaint over the phone with Darren and he did say he was going to deal with the matter but because I was still in such a mix of emotions I don’t feel like I put across how bad this could have gone. My dogs aren’t bad dogs, but they do have anxiety and I’m actually a little shocked he didn’t receive a nip for entering their territory without me or my partner right with them. If he had been bit would that have come back on me? I’d like to think not as he opened the door! What if they’d have been hit by a car?! I was half dressed for crying out loud. (I think I’m still really effed off) Darren said he would update me as to the status of my complaint but didn’t take my number so, if possible can I be emailed about this? Thank you.”

Helpful Report