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Apc Overnight Reviews

1.4 Rating 1,641 Reviews
9 %
of reviewers recommend Apc Overnight
Company Reviews Metrics Info
1.4
Based on 1,641 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 12%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Read Apc Overnight Reviews

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“Got a text at 8:30am saying my parcel will be delivered between 12:30 and 14:30…Waited in all day but no sign of delivery, phoned the site number but got no reply. Sent e mail enquiring as to where my delivery is, as the APC depot is only 14 miles from my house and the APC site shows the driver left at around 8am. Got response at 16:00 saying driver will be with me in 30 mins…Well, still waiting, somehow not surprised that nothing has arrived. Just sent two more e mails, no reply!!! Useless!!!”
Helpful Report
Good Morning, I am sorry to hear you did not have a positive experience with APC overnight. Thank you for bringing this to our attention Jemima Customer.relations@apc-overnight.com
Kay
Unverified Reviewer
“Dreadful service. Website tracking not updated, put customer service non-existent. Multiple phone calls told consignment was out for delivery, waited all day, called again delivery apparently returned to depot. Truly beyond incompetent.”
Helpful Report
Good Morning, I am sorry to hear you did not have a positive experience with APC overnight. Thank you for bringing this to our attention Jemima Customer.relations@apc-overnight.com
Kevin McGahey
Unverified Reviewer
“Iv now had 2 deliveries via this company the first didn’t arrive on the day and was lost in the depot for 3 days. Second should of turned up yesterday at 3pm I was drop 44 he was at 41 at 5pm still the same. Both the supplier and I have tried to contact the depot for an update no answer. They don’t seam to learn from previous mistakes.”
Helpful Report
Good Morning, I am sorry to hear you did not have a positive experience with APC overnight. Thank you for bringing this to our attention Jemima Customer.relations@apc-overnight.com
Anonymous
Unverified Reviewer
“Said they were running late and my parcel never arrived! Rang up to rearrange for a Saturday and didn’t turn! Rubbish still waiting! Use DPD a million million times better! I had to put one star to leave the review otherwise I’d put 0 Once had another problem with this company before”
Helpful Report
Good Afternoon, I am sorry to hear you did not have a positive experience with APC overnight. Thank you for bringing this to our attention Jemima Customer.relations@apc-overnight.com
Sara
Unverified Reviewer
“I worked there for several months, no respect for the employee, constant scams and problems. The parcels were thrown and not destroyed. I do not recommend this place. Terrible.”
Helpful Report
Hello Sara, Thank you for taking the time to leave a review and I'm sorry to see this. If you would like to share what you had experienced, please could I ask you to email us using the below address? Jemima customer.relations@apc-overnight.com
Laura Bradley
Unverified Reviewer
“Cowboys…not fit for purpose If i could give 0 stars or minus 0 i would. Shockingly bad service. Overnight delivery?????? A week later im STILL waiting on my purchase. I stupidly placed an order on a Saturday (paying for overnight delivery) not realising it was only overnight monday to friday therefore my parcel wouldnt be coming til the tuesday when i wasnt in. I got an email while at work on the Tuesday to say delivery had been attempted and to reschedule delivery or pick up at local depot. I chose to reschedule for the thursday when i was off, got the email saying it was rescheduled and the date it would be delivered. Waited in all day and it soon became apparent it wasnt coming.....cue emails and facebook messages. I got a facebook message back from someone called Jemima who said the driver delivering my parcel was on paperwork (????) and therefore couldn't be contacted to give an ETA and i should phone the local depot. Phoned the local depot to betold they had it down for being delivered on the 29th when i had the email with the rescheduled date of the 28th. The excuse they gave was, 'Oh, it must have jumped forward a day on our system'. I then told them the next time i was available was today.. the second of november..10 days after i first ordered my purchase. They can now forget it...send it back to the sender, your a bunch of cowboys who should be shut down immediately. DO NOT USE THIS COMPANY”
Helpful Report
Good Afternoon, I am sorry to hear you did not have a positive experience with APC overnight. Thank you for bringing this to our attention Jemima Customer.relations@apc-overnight.com
Anonymous
Unverified Reviewer
“This company is pathetic had to book a day off work too wait in for delivery it did not arrive I sent 4 emails no response I tried phoning them 5 times each time after a lengthy automated process they cut me off I still have no reply from them and no package they are an absolute joke of incompetent cowboys they should be closed down”
Helpful Report
Good Afternoon, I am sorry to hear you did not have a positive experience with APC overnight. Thank you for bringing this to our attention Jemima Customer.relations@apc-overnight.com
Anonymous
Unverified Reviewer
“this is the second time my delivery from these people has been messed up. Utterly useless. They turn up on a day they know we are closed (note on the parcel to say so!), they leave a card with no indication whether they will redeliver or that I have to call to reschedule!! Other delivery companies seem to get it right everytime but not them.”
Helpful Report
Good Afternoon, I am sorry to hear you did not have a positive experience with APC overnight. Thank you for bringing this to our attention Jemima Customer.relations@apc-overnight.com
Pamela Taylor
Unverified Reviewer
“Absolutely discusting company. Never had to deal with a delivery like it before. Not informed about delivery, said they had tried to deliver twice but only had 1 card through door and was in on the other day. End result couldn't have my item sent back to sender as they refused to leave in safe place or with neighbour and I couldn't collect it. Sender not happy as he will have to deliver himself and said they are just being difficult. NEVER USE BEWARE of this company.”
Helpful Report
Good Afternoon, I am sorry to hear you did not have a positive experience with APC overnight. Thank you for bringing this to our attention Jemima Customer.relations@apc-overnight.com
MR JOHN HARDIE
Verified Reviewer
“A whole day's wages lost and MULTIPLE Saturdays WASTED and I STILL DO NOT HAVE MY PACKAGE!!! DO NOT USE APC if you EVER want your package to reach its destination!!! UTTERLY INCOMPETENT!!!”
Helpful Report
Good Morning, Please can you email us the details of this consignment and we can look into this for you. Thank you Jemima Customer.relations@apc-overnight.com
Anonymous
Verified Reviewer
“Really poor service didn’t receive notification of the delivery that’s one thing, but then when I wasn’t in for delivery and I rearranged they sent an email with their own address on. I emailed to check and ensure it was being delivered for another email stating delivery for arranged day. Shocker no delivery today and finally got through and was told not sure what’s happened but can rearrange delivery but couldn’t give any time scale ! Poor customer service very disappointing no extra mile made..working in customer service I’d have been advising customer I’d call them in that day and let them know a time, trying to lessen the inconvenience!”
Helpful Report
Good Morning, I am sorry for that you did not have a good service with APC Overnight, Thank you for bringing this to our attention. Thank you Jemima Customer.relations@apc-overnight.com
Anonymous
Unverified Reviewer
“Be very careful in choosing APC overnight as your courier to deliver parcels as I recently fell foul to interference of goods by this operator, and unfortunately this operator is renowned for this offence. There contracted courier Logistics Teesside Ltd made a complete embarrassment of themselves in claiming goods were delivered, and embarrassed themselves even more by sending out some guy whom stood there and insisted he delivered goods which he never, and he knew he was lying. It was becoming very clear at this point that an offence under the interference of goods act had occurred, and lucky I had the sense to report APC to the appropriate authorities. Scam outfit and customers are open to fraud from this appalling organisation. It's unscrupulous outfits like APC that make it harder for genuine courier companies.”
Helpful Report
Good afternoon, Please can you email us the details of this consignment and we can look into this for you. Thank you Jemima Customer.relations@apc-overnight.com
Keith
Verified Reviewer
“They are a waste of space you can not phone or email them bloody useless company never in all my years of having parcel delivered have I had so much trouble with them DO NOT USE APC FOR DELIVERY AT ALL”
Helpful Report
Good Afternoon, I am sorry to hear you had issues with your delivery, Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com
John Watkins
Unverified Reviewer
“Steer clear of APC I wouldn't trust them to deliver a Pizza ! Don't go near them they are are full of BS. They just don't have a clue.”
Helpful Report
Good Afternoon, I am sorry to hear you had issues with your delivery, Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com
Piyush
Verified Reviewer
“Bunch of liars is what they are..I have been living/ working from home since Mar 2020 (haven't left my home since except when I got my Pfizer jabs in June & Aug).. was expecting a grocery parcel to be delivered on 08 Oct but no one came.. got another email that delivery will be attempted on 11 Oct and still no one came (i have cctv cameras in my house to check who comes in). The site started to show the status as "closed/carded" and that the package is back at the hub and I will need to reschedule a delivery. I have now rescheduled a delivery for 19 Oct - my cctv cameras are running and this time I will make you famous APC by posting your incompetence on every social media if you don't deliver and if you once again show the message on your site as "closed/carded'.”
Helpful Report
Good Morning, I am sorry to hear you had issues with your delivery, please email us your delivery postcode and consignment number so we can look into this for you, Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com
Anonymous
Unverified Reviewer
“Delivery slot notifications given to me by APC on 4 different days. Each day I ensured I was at home to receive the parcel. Each day the parcel was not delivered. I have now cancelled my order with Argos. Local depot does not answer the phone or emails. APC customer services tries to help, but obviously has no authority with local depot. BEDWAS, CAERPHILLY CF83 8YE”
Helpful Report
Good Morning, I am sorry to hear you had issues with your delivery, Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com
Anonymous
Unverified Reviewer
“Avoid this company, I had email to say they knock the door but no one was in, I have cctv to prove no one knock the door and trying to get hold of is just unbelievable 3 days now with no parcel delivered, sent email to ask them to get in touch and still waiting surprise surprise and the same happened the last 3 days”
Helpful Report
Good Morning, I am sorry to hear you had issues with your delivery, Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com
A Customer
Unverified Reviewer
“Customer service is 0 Ihave been waiting 2 days for a call from a manger nothing,how they keep Customers don't know, When told to deliver to neighbours they take it back. 1st time they delivered not even a postcard through door only found out after contacting sender I rung and arranged to collect myself day later Travelling 50 minutes to get there only to be told they had sent it back no phone call to say this”
Helpful Report
Good Morning, I am sorry to hear you had issues with your delivery, Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com
T
Verified Reviewer
“This was supposed to be a 3 to 5 day delivery, eventually took 10 days. They allegedly tried to deliver on the 6 day, 2 hours after it was due to arrive, took a picture of my gate and that was it, we were in all day, called them re arranged for the next day, by midday no email re delivery time, phoned again, the driver was off sick, no email to tell us it wouldnt be delivered, another day wasted. Come Monday they were going to upgrade us to special delivery between 9 and 12, nothing, another morning wasted and another phone call to say it would be another 45mins till delivery, 2 hours later it was shoved over our gate and he left as quick as he could, this item was supposed to be signed for. They are a useless company, who dont deserve customers, i wont be buying anything that is delivered by them and would never send anything by them. Special delivery, there was nothing special about it, apart for it was very later!”
Helpful Report
Good Morning, I am sorry to hear you had issues with your delivery, Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com
Anonymous
Verified Reviewer
“Ordered a very expensive cut of meat from Kimber Farms( who are absolutely excellent and the quality of food outstanding) which was due to be delivered on the 6th of October. Very clearly written on the box was perishable must be deliver today. If unable to deliver contact Kimber farms immediately. I received an alert from the APC stating my delivery will be with me on the 6th October between 3.15pm and 5.15pm. I waited in for delivery but they failed to deliver. I tried numerous times calling and APC does answer the phone. At 4.10pm on the 7th October the APC driver turned up with my order. I asked him why the product wasn't delivered on the 6th October and was told take it up with the company. I asked if the item had been kept in a refrigerator overnight and again his reply was take it up with the company. I told him the item inside was perishable and needed to be kept refrigerated. He just shrugged and left. I knew immediately the product had not been kept in a refrigerator as the box was warm and there was blood on the side of the box. Upon opening the box I noticed the freezer blocks were completely defrosted and the stench was unbelievable. APC I would like to take the opportunity to tell you your service is appalling and that because of your company you managed to ruin a 50 year wedding anniversary dinner. I will make sure everyone I know or come into contact will be made aware of your company's inability to perform a simple task of delivering a package and that you don't have the decency to inform the customer that their delivery will be delayed or the common courtesy to answer the phone.”
Helpful Report
Good Morning, I am sorry to hear you had issues with your delivery, Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com
Apc Overnight is rated 1.4 based on 1,641 reviews
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