Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,641 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful delivery, even worse than parcel force and that’s saying something. Waited in all week on next day delivery of frozen duck necks for dog still not here 5 days later. Hope these clowns have freezers at their depots”

Helpful Report

Good Afternoon, Thank you for your review, I am sorry to hear that your parcel was late. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Waiting in for 2 days for a next day delivery, so called (90 mins to get through) on 3rd day, to be told my goods is still at the hub, (which the tracking says) which i though would be wrong as not changed for 3 days. Been in transport all my life this is the most horrendous service I have seen, looking at least another 4 days as its Friday now.”

Helpful Report

Good Morning, I am sorry to hear you did not have a positive experience with APC overnight. Thank you for bringing this to our attention Jemima Customer.relations@apc-overnight.com

“Waiting for a business parcel it was sent Tuesday today is Friday still no parcel and people think the royal mail are bad”

Helpful Report

Good Morning, I am sorry to hear you did not have a positive experience with APC overnight. Thank you for bringing this to our attention Jemima Customer.relations@apc-overnight.com

“I am not surprised to see APC rating as low as it is! Unbelievable service. From drivers telling lies and not turning up on multiple accessions to the clown called Paul who is the joke of their customer service team!”

Helpful Report

Good Morning, I am sorry to hear you did not have a positive experience with APC overnight. Thank you for bringing this to our attention Jemima Customer.relations@apc-overnight.com

“Terrible, incompetent "delivery" company. Just like the Tory government, they over-promise and under-deliver (literally!). This is the second time in a month we have been waiting for a parcel to be delivered by APC. The first time, a month ago, the "next business day" took NINE DAYS to arrive and that only happened because my wife kept phoning the sender and APC. This time (today), I was tracking the progress of the delivery, it was supposed to be here between 13:45 and 15:45. It got to within ONE delivery of me and, suddenly was 15 deliveries away. It had also been given a new delivery window of 16:24 - 18:24. Needless to say, it did not arrive at all and no indication from the company where it is or when it will be delivered. This company do not give a damn about their customers and do not deserve to get any business. I wonder if the companies who use them know just how incompetent they are?”

Helpful Report

Good Morning, I am sorry to hear you did not have a positive experience with APC overnight. Thank you for bringing this to our attention Jemima Customer.relations@apc-overnight.com

“Absolutely the worst ever delivery service Waited it two days for a parcel to be delivered 1st day tracker says delivery 2 till 4 no show. 2nd day 12.30 to 2.30 We were drop 21 tracker showed drop 20 round the corner at 3.45 Guess what no delivery .... Customer service says driver wasn't in the area when tracker showing van in next street ... Absolute Lie .... Two days wasted JOKE OF A COMPANY BE WARNED DO NOT USE”

Helpful Report

Good Morning, I am sorry to hear you did not have a positive experience with APC overnight. Thank you for bringing this to our attention Jemima Customer.relations@apc-overnight.com

“I wish there was minus stars so I could give this company, I have order something and the company use them my item should be delivered yesterday they were literally next street and never bothered to deliver mine or at least informed me of why and when will be delivered. Impossible to call local depot as you are always 2 in the line but then the call will be cut. This company i never heard off wasn't my choice Joolz use it to deliver them goods and is shocking you pay so much for them goods and they can not even use proper company to deliver .”

Helpful Report

Good Morning, I am sorry to hear you did not have a positive experience with APC overnight. Thank you for bringing this to our attention Jemima Customer.relations@apc-overnight.com

“It’s getting to the time of year to order a box of wine.. If you like it 2 weeks late and smashed then use APC !!!”

Helpful Report

Good Morning, I am sorry to hear you did not have a positive experience with APC overnight. Thank you for bringing this to our attention Jemima Customer.relations@apc-overnight.com

“Drove past our house so they could get back to the depot for hometime!!”

Helpful Report

Good Morning, I am sorry to hear you did not have a positive experience with APC overnight. Thank you for bringing this to our attention Jemima Customer.relations@apc-overnight.com

“When I received an email this morning with an approximate delivery time of between 13.33 and 15.33 I expected to hear it had been delivered during that time. By 17.00 I tracked the parcel and was informed that the driver was on his way and my delivery was the next stop. For nearly 3 hours I had the same message. As it was a present of perishable goods for a friend this was not acceptable. Even one star is not good enough for service like this!”

Helpful Report

Good Morning, I am sorry to hear you did not have a positive experience with APC overnight. Thank you for bringing this to our attention Jemima Customer.relations@apc-overnight.com

“Appalling customer service, no idea how this company is still in business!! Too much to list what went on but went to depot and they still would not give me my parcel!!! Avoid at all costs.”

Helpful Report

Good Morning, I am sorry to hear you did not have a positive experience with APC overnight. Thank you for bringing this to our attention Jemima Customer.relations@apc-overnight.com

“It's NOT next day delivery at the moment is day 2 I talked with somebody from office and I got the information my parcel will be delivered in "NEXT COUPLE DAYS" I do not recommend.”

Helpful Report

Good Morning, I am sorry to hear you did not have a positive experience with APC overnight. Thank you for bringing this to our attention Jemima Customer.relations@apc-overnight.com

“Don't normally do reviews but this firm is so bad don't turn up said they had but no card posted don't pass messages on when you try and arrange a day of delivery sat 2hrs on 4th attempt told when I phoned up they didn't know if it was on van”

Helpful Report

Good Afternoon, I am sorry to hear you do not have your parcel, Please can you email us your delivery postcode so we can look into this for you. Jemima Customer.relations@apc-overnight.com

“Should have been delivered on Thursday 25th of November, didn't turn up, no email to say so. Went to hospital next day, checked emails first, nothing. Tried to deliver when I was out. Asked for Saturday delivery, yes it came but the whole of the top was opened so when it was handed to my Husband he only just caught the contents from falling out. NOT good enough!”

Helpful Report

Hello I am sorry to hear about the delay with your delivery and the damage on arrival. Chloe customer.relations@apc-overnight.com

“There is one great guy who delivered on time and was a real gentleman, however I've waited all day today for my package so rang them to be told they had a cover guy working. No apologies and Paul who I spoke to on the phone couldn't care less ! I informed the senders of my package and they are very angry as this is a regular delivery. Guess who will not be used next time, absolute rubbish they couldn't care less !”

Helpful Report

Hello Marion I am sorry to hear this has happened while waiting for your delivery. If you would like us to take a look into this here for you please email your 7 digit consignment number and delivery postcode to the email address below. Chloe customer.relations@apc-overnight.com

“Waited in 2 days then they got within 5 stops of my door and finished for the day. Total waste of time”

Helpful Report

Hello, I am sorry to hear you did not receive your delivery. If you would like us to take a look into this for you please email your 7 digit consignment number and delivery postcode to the email address below. Chloe customer.relations@apc-overnight.com

“Frozen fish delivery not received by 18:00 despite a next day before 12 delivery Local courier not bothered “not his problem””

Helpful Report

Good Morning, I am sorry to hear you did not have a positive experience with APC overnight. Thank you for bringing this to our attention Jemima Customer.relations@apc-overnight.com

“Avoid at all cost. 19 days and still not got order. Give you every excuse and still no refund”

Helpful Report

Good Morning, I am sorry to hear you did not have a positive experience with APC overnight. Thank you for bringing this to our attention Jemima Customer.relations@apc-overnight.com

“Terrible service. Told me parcel would be delivered on Thursday - no show, then on Friday - no show, then today (Saturday) I called twice to confirm and twice told it’s out for delivery - on third phone call I was told it has been returned to sender! Customer services department dont communication with each other as whilst one was telling me it was out the other was cancelling it. I’ve stayed in with 2 young children to wait for the parcel - they clearly don’t care about the impact they have on people’s lives - I am upset and appalled at how they have treated me and my kids”

Helpful Report

Good Morning, I am sorry to hear you did not have a positive experience with APC overnight. Thank you for bringing this to our attention Jemima Customer.relations@apc-overnight.com

“Absolutely disgusting customer service - lied to me on the phone and made me stay in the house waiting for a delivery that was never going to arrive for 3 days! Appalling - DO NOT USE THIS COMPANY”

Helpful Report

Good Morning, I am sorry to hear you did not have a positive experience with APC overnight. Thank you for bringing this to our attention Jemima Customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,641 reviews