Name: Apc Overnight
Rating: 1.38

“Was due my delivery between 10am and 12pm, we were stop number 10, he was on stop 7 when the tracking suddenly became unavailable I waited a few hours before contacting APC to find out what was going on, they told me they could not contact the driver as he was not answering his phone and they had no idea where he was, all I was told was that the route he had taken was rather strange, I was told I would be contacted when they had managed too get hold of him, I didn't hear from APC again and my order is still not here, I waited in all day for absolutely no reason, what I had ordered costs over £300! I am fuming that it has not arrived! It is a gift for my son and your driver has clearly just gone off with it! UPDATE: Was sent out for delivery the next day, this time we were stop 54! Huge leap from stop 10 the day before, suprise suprise it never turned up, another day sat inside all day waiting for something that never turned up, I don't have high hopes that I will ever receive parcel and if I do I don't expect it to be in good condition the amount it had been hauled around and gone from van, driven around all day, to depot, back into van driven around, back to depot, I thought I had experienced bad delivery companies, but this is on a whole 'nother level!”

Helpful Report

Good Morning, I am sorry to hear you are having issues with your delivery, If you still require assistance please email up your consignment number and delivery postcode. Jemima Customer.relations@apc-overnight.com

“Was due my delivery between 10am and 12pm, we were stop number 10, he was on stop 7 when the tracking suddenly became unavailable I waited a few hours before contacting APC to find out what was going on, they told me they could not contact the driver as he was not answering his phone and they had no idea where he was, all I was told was that the route he had taken was rather strange, I was told I would be contacted when they had managed too get hold of him, I didn't hear from APC again and my order is still not here, I waited in all day for absolutely no reason, what I had ordered costs over £300! I am fuming that it has not arrived! It is a gift for my son and your driver has clearly just gone off with it!”

Helpful Report

Good Morning, I am sorry to hear you are having issues with your delivery, If you still require assistance please email up your consignment number and delivery postcode. Jemima Customer.relations@apc-overnight.com

“Parcels booked for collection on 14/09/21 and they're still sat here waiting to be picked up (16/09/21) but according to the tracking system they were collected yesterday! Local depot Lincoln answer the phone and immediately hang up. No reply to email sent. Can't reschedule pick up as the system thinks they've already been collected. I'm a new customer and I can't say I'm impressed so far. Shame as I was hoping to use their fragile service regularly.”

Helpful Report

Good Morning, I am sorry to hear you are having issues with your collection, If you still require assistance please email up your consignment number and collection postcode. Jemima Customer.relations@apc-overnight.com

“Arranged collection on Monday from a customer that did not happen. I made numberous calls to local depot but they had no answers and never returned calls when they said they would . It was collected the next day but as yet not received, it’s now Wednesday evening. I did visit the local depot the said the delivery is manifested and not aware of collection. I give up, customer unhappy, days work lost time and phone call costs and think they have lost parcel.”

Helpful Report

Good Morning, I am sorry to hear you are having issues with your parcel, If you still require assistance please email up your consignment number and delivery postcode. Jemima Customer.relations@apc-overnight.com

“Poor delivery - not one card has been left, so I don't know if they have been or not. They are delivering to a business and constantly deliver outside office hours which is useless to me. Avoid if you are planning a long term solution. DPD is by far the best.”

Helpful Report

Good Morning, I am sorry to hear you are having issues with your delivery, If you still require assistance please email up your consignment number and delivery postcode. Jemima Customer.relations@apc-overnight.com

“Have been in twice to accept delivery I'm beginning to think they don't knock on the door suddenly get a card through the letterbox saying they missed me makes me wonder if drivers are working for themselves more delivery's more money. I'm baffled.”

Helpful Report

Good Morning, I am sorry to hear you are having issues with your delivery, If you still require assistance please email up your consignment number and delivery postcode. Jemima Customer.relations@apc-overnight.com

“Waited in to receive a package, was only given a day slot, no time. Noticed a note saying we missed you about 4:00 PM, no knock or ring on the bell. Rearranged for the soonest they had, 3 days later, and took another day off of work, again a text with a day slot, and they didn't show, or even leave a note this time. They stopped replying to my emails after this. Two wasted days of work, and no communication. Avoid at all costs!!”

Helpful Report

Good Morning, I am sorry to hear you are having issues with your delivery, If you still require assistance please email up your consignment number and delivery postcode. Jemima Customer.relations@apc-overnight.com

“Waiting my parcel on 27th August, but the company automatically change the delivery time to the next day which I already had an appointment and was not at home. They told me I lived in remote area (seriously? Edinburgh city is classified as remote area?) However, the driver seemed did not do his job to send the parcel to the reception, in fact I assume he rang the bell (of course I was not at home on the next day) and left the apartment. Who the hell will leave the apartment without leaving the parcel to the reception as there were definitely staffs at the desk! And because of this, I missed my time to pack up my stuffs that were aim to be shipped (I have to clear and leave the accommodation before 3rd September) And now (6th September) they deliver the same parcel again to my old address, but I already moved out (3rd September)!!!! Unbelievable!”

Helpful Report

Good Morning, I am sorry to hear you are having issues with your delivery, If you still require assistance please email up your consignment number and delivery postcode. Jemima Customer.relations@apc-overnight.com

“Yet again on a Friday evening we are trying to fix APC's missing deliveries out. Time to move on!! APC is not a 24hr service and run by incompetence management. The company should stop trading immediately.”

Helpful Report

Good Morning, I am sorry to hear you are having issues with your delivery, If you still require assistance please email up your consignment number and delivery postcode. Jemima Customer.relations@apc-overnight.com

“I've had three delivery notifications for my parcel and none of them have been met. No answer on the phone and no way to contact head office. Definitely one to avoid.”

Helpful Report

Good Morning, I am sorry to hear you are having issues with your delivery, If you still require assistance please email up your consignment number and delivery postcode. Jemima Customer.relations@apc-overnight.com

“For some reason online retailers occasionally use this 'courier service' to deliver things. I have yet to receive anything from them that wasn't 'unexpectedly' delayed or returned to the sender undelivered. They send emails to inform you of a delay to your 'parcel' that you can't reply to, without anything (like a tracking No.) to identify what it is they've emailed you about. Maybe its just spam?? Which means you can't contact them because they've no idea who you are or what it is they haven't delivered. I live in a standard house, on a regular street in a suburban area. We aren't difficult to find and get deliveries from everyone else with no difficulty. These people are just seemingly incapable of delivering anything on time. The word 'overnight' in their name is blatant mis-selling. Please retailers DONT USE THESE GUYS”

Helpful Report

Good Morning, I am sorry to hear you are having issues with your delivery, If you still require assistance please email up your consignment number and delivery postcode. Jemima Customer.relations@apc-overnight.com

“For some reason online retailers occasionally use this 'courier service' to deliver things. I have yet to receive anything from them that wasn't 'unexpectedly' delayed or returned to the sender undelivered. They send emails to inform you of a delay to your 'parcel' that you can't reply to, without anything (like a tracking No.) to identify what it is they've emailed you about. Maybe its just spam?? Which means you can't contact them because they've no idea who you are or what it is they haven't delivered. I live in a standard house, on a regular street in a suburban area. We aren't difficult to find and get deliveries from everyone else with no difficulty. These people are just seemingly incapable of delivering anything on time. The word 'overnight' in their name is blatant mis-selling. Please retailers DONT USE THESE GUYS”

Helpful Report

Good Morning, I am sorry to hear you are having issues with your delivery, If you still require assistance please email up your consignment number and delivery postcode. Jemima Customer.relations@apc-overnight.com

“utter joke of a company orderd 4 tyres only got 2 on 24th aug now its 2nd sep! i contacted seller witch gave me APC number so i called and was told be here next day and quest what still not here sick of them saying will be delivered next day and there not here. i have now contacted ebay now cause im sick of the time wasting!... o and i have cctv so can't say i got the 4 cause cctv clearly shows only 2 delivered!...”

Helpful Report

Good Morning, I am sorry to hear you are having issues with your delivery, If you still require assistance please email up your consignment number and delivery postcode. Jemima Customer.relations@apc-overnight.com

“Item tracked, then showing as delivered! Can't fault the initial customer service response, driver put as left on step, except it wasn't our step. They said they would get the driver to go back (if it hasn't been stolen etc), asked for a follow up, and now emails are ignored and 6 hours after the wrong delivery. Not particularly hopeful!”

Helpful Report

Good Morning, I am sorry to hear you are having issues with your delivery, If you still require assistance please email up your consignment number and delivery postcode. Jemima Customer.relations@apc-overnight.com

“Avoid Delivery didn’t show Sent time no update”

Helpful Report

Good Morning, I am sorry to hear you are having issues with your delivery, If you still require assistance please email up your consignment number and delivery postcode. Jemima Customer.relations@apc-overnight.com

“utter rubbish orderd 4 car tyres only got 2 deliverd still waiting on the other 2 to come :-(”

Helpful Report

Good Morning, I am sorry to hear you are having issues with your delivery, If you still require assistance please email up your consignment number and delivery postcode. Jemima Customer.relations@apc-overnight.com

“The worst courier for delivery & customer service This is the 2nd time in less than 2 weeks APC have failed to deliver parcel to me. They give 2 hour delivery slots and yo u can track how far away the parcel is which is useful until it get to your delivery slot and then it disappears. I phoned and was told once the delivery time has passed it is REMOVED!! what use is that for someone who has waited in for 2 hours to get their parcel(s). First time I phones and they agreed to deliver Saturday morning but by that time they had broken one of the three parcels!! Today this happened yet again and when I phoned after waiting 20 minutes I was disconnected and so rang again waited 20 minutes to be told my parcel was now leaking!! Surly it was OK when they put it on the van and so they have broken one or more of the bottles in transit. I have now had 2 dealings with this company and listened at length to their message on the phone about how good they are and experts in IT but they are very very bad at customer service and actually delivering parcels on time without breaking them”

Helpful Report

Good Morning, We are sorry to hear of your disappointment. Please accept our apologies for any upset caused. Regards, Jemima. Customer.relations@apc-overnight.com

“The package should be delivered today. I received an email from APC Overnight that the delivery was successful. However, there was no one with the delivery, so I called the company. A courier came after few minutes and told me he had left the package outside the door but there was no parcel when I opened the door for him. I asked why he didn't knock on the door and deliver it to me. I work at home, so I could pick up this parcel at any time. He couldn't explain it to me. I am very disappointed. Why did the courier leave the package at my door without informing me about it. He didn't even knock on my door .. Should I go outside the house every 5 minutes to check if the parcel was delivered and left next to my door? In addition, the shipment is a canvas overall size: 120cm x 40cm. by calling APC they told me to call the police and report the theft ... what delivery company leaves a 1.2 meter high package next to the customer's door without knocking .... right next to the sidewalk and street, visible from a distance of 100 meters”

Helpful Report

Good Afternoon Anna I'm sincerely sorry for the issue you have experienced with your delivery, we have received the details of your complaint into our Customer Relations team. Maria customer.relations@apc-overnight.com

“Absolutely useless. Delivery attempt was without any notice. First redelivery didn’t turn up at all! Refused to leave in safe place, or with neighbour, Second promised re delivery didn’t turn up at all. (“Driver ran out of time” - great route planning! I saw an APC van just up the road) After trying to phone (line busy every attempt) I emailed and received assurances of redelivery…. Didn’t arrive. Repeated the process…. Didn’t arrive. On last attempt, tracked the delivery to half a mile away, watched the APC van drive past my house with my parcel on board (presumably) and me waiting like an idiot at the top of the drive…. Van disappeared, tracking system closed and that was the last I heard! I cancelled the order and re ordered from someone who promised not to use AP (completely useless) C!”

Helpful Report

Good Afternoon, We are sorry to hear of your disappointment. Please accept our apologies for any upset caused. Regards, Natasha. Customer.relations@apc-overnight.com

“Literally the ONLY company that won't leave your delivery in the garage or safe space and actually NOT deliver the item!!! 😯🤣🤣 weird company”

Helpful Report

Good Afternoon, We are sorry to hear of your disappointment. Regards, Natasha. Customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews

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