Name: Apc Overnight
Rating: 1.38

“Dreadful service, estimated times as I have now been told are in no way a reflection of when to expect your parcel (be warned) I will be letting the sender know and maybe he will have some satisfaction putting in a claim for a less than acceptable service, after all if you are unable to keep to your promise then either do not make that promise or let the person know you were unable to keep to it.............it is really simple when you engage!”

Helpful Report

Hello Mark I am very sort o hear what has happened with your delivery, please feel free to email me and I can look into this for you. Becky customer.relations@apc-overnight.com

“Worst service ever, disgusting rude driver.”

Helpful Report

Hello I am very sorry to see that the driver was rude, please feel free to email me and I will look into this for you. Becky customer.relations@apc-overnight.com

“unreliable, troublesome, difficult to contact. we will avoid buying from any supplier using this company lost the items the first time. didn't turn up the second time.”

Helpful Report

Hello Tony I am very sorry to hear that you have found us difficult to contact, please feel free to email me and I will look into your delivery for you. Becky customer.relations@apc-overnight.com

“Tried writing a review many times but they seem to disappear, sick and tired of it now all I can say is DONT”

Helpful Report

Hello Andrew I am very sorry to hear that you have not received your delivery, please feel free to email me and I will look into this for you. Becky customer.relations@apc-overnight.com

“My delivery was dispatched on the 10th June for which it was scheduled for the arrival for the 11th June between 6:16pm-8:16pm as per email confirmation that I had received from APC Overnight. My delivery did not arrive on the 11th, I waited and also attempted to contact APC at my local depot by phone which did not go through. I logged into my parcel tracker online and saw that my parcel was on a stand still late night and left them an email regarding this query. On the 12th, in the morning I provided my postcode as per their request via email from someone at APC rushworldwide without a specific contact name. Additionally, I phoned APC Overnight and I was informed the driver that was meant to deliver, could not deliver at the original allocated time for some unknown reason and now it is being taken over by another driver and gave me a new expected time for delivery for the same day - afternoon on the 12th June. I told them I am expecting a Raw milk package and I am concerned that it had been in an inadequate environment for a prolonged period of time. She told me that it "should be fine", as the parcel should be in a "cold place" and that I could return it back if I was unhappy. I waited all afternoon and still no delivery. I emailed again mentioning that my delivery now had been over 20 hours outside the original estimated delivery time and expressing my concerns that my product now may not be fit to consume. I received an email from a team member (point of contact) explaining to me that their driver is not answering his telephone and that if goods are not delivered on the day, they will be able to "upgrade my delivery for tomorrow morning"(do you mean a downgrade?) and disregarding my concerns on the quality of my product that this is causing. Subsequently, the delivery had finally arrived for around 7-8pm on the 12th June which had been over 25 hours its original arrival time. I am truly disappointed with the service provided and my delivery goods are now not fit to be consumed as the quality of goods are compromised as a result of delayed/failure of delivery. I do understand that we are at a difficult time right now, however this is not the standards and professionalism you should represent. This has caused me stress and my goods cannot be consumed. My main concerns are that: I was not informed of the delay for the delivery I took time off to wait for the delivery APC was difficult to reach via phone My goods cannot be consumed and has been a waste APC showing lack of concern/acknowledgment APC gave me false assurance that the product should be fine when in fact it was not fit for consumption which raises concerns over knowledge and training APC staff have.”

Helpful Report

Hello Pradeep I am very sorry to see what has happened with your delivery, please feel free to email me and I will look into this for you. Becky customer.relations@apc-overnight.com

“Tried to trace a parcel which had not arrived. Could not speak to Chester le Street depot. Phones were off . Parcel arrived a day late. I e.mailed depot and was told in reply "the phones are off because we have staff shielding and it seems unfair to ask other staff to work harder to cover for them." What an attitude. If everybody did this the country would come to a stop. Why not just have a phone queue like everyone else?”

Helpful Report

Hello I’m sorry to hear that you have struggled to get through to your local depot. If you would like me to raise this matter for you with senior management, please feel free to email me the details on the below email address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Continuously have problems with delivery from APC There is no option to deliver and leave in a safe place , plus cannot ever get through by phone. Notes on my door asking to leave are ignored. Just leave the parcel and driver take a pic of it in place as proof of delivery , simple. This company must be set up for people who don't leave their homes.”

Helpful Report

Hello Paul I’m sorry to hear that you have had problems with your delivery. If you would like me to raise this matter for you, please feel free to email me the details on the below email address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Hands down the worst courier company I have ever had the misfortune to experience! Without exception, every single parcel takes at least four days to be delivered - when the contents are perishable goods! One of my regular suppliers unfortunately uses them and it causes untold stress every time, trying to track down the parcel and actually get a response from someone either on the phone, or by email and their tracking app is a joke!!”

Helpful Report

Hello I’m sorry to hear that there are delays with your deliveries. Our sending customers have all been made aware of the delays that we are facing at the moment and we are trying our very best to rectify any issues. Lydia customer.relations@apc-overnight.com

“I should have my order delivered Never came the driver claimed He delivered it didn't receive it”

Helpful Report

Hello Kelly I’m sorry to hear that your delivery remains outstanding. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Absolute rubbish, no point in entering details we’ve already wasted too much time on these inept, dishonest people in your Newhaven depot. Tracking system designed by Micky Mouse. Do not bother with your copy and paste answer from ‘So called’ Customer Services.”

Helpful Report

Hello I’m sorry to hear that you're experiencing problems with your delivery and having problems with your local depot. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit consignment number and delivery postcode and i will be more than happy to assist. Lydia customer.relations@apc-overnight.com

“Dreadful service for key workers. Deliveries 8am to 4pm Monday to Friday. Absolutely no facility for pick up for people for whom it is impossible to be at home at those times.”

Helpful Report

Hello I’m sorry to hear that you're experiencing problems with your delivery. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Ordered a package from Cornwall for a birthday treat that contained a Cream Tea. Agreed with the supplier for a Friday delivery 05/06. Ordered on Weds 03/06. No delivery on the 04/06 Contacted the Newhaven depot on Friday 05/06 to get an update on delivery of the item. Explained that the parcels contents where perishable and was it going to be delivered today. They said they hadn’t received the item, we said you must have had it and he would check again, the phone went dead. We rang again and a different person said yes the item is in the van and it will be delivered today, we asked him to give us a rough delivery time, he then said I will check the route, after a while he said no the item is in the depot. He said don’t worry we have refrigerators we can store it (really a big box in a fridge) and he promised it would be delivered Saturday. We rang Saturday explained our predicament and he confirmed the item was on the van and would delivered between 12 and 1pm. The item was not delivered. Item turned up Monday and contents ruined and binned. To add to the incompetence of the Newhaven staff the APC tracking system said a attempted delivery was made on the 04th, unfortunately this was not factual as the householders where not only in but working on their garden by the front-door. We will not purchase any item that involves APC as the carriers. You can tell by APC responses on this web site that this standard of service is normal and completing their tracking system falsely is common practice. Total joke.”

Helpful Report

Good afternoon, I'm so sorry to see that this has happened. Please may I ask for you to send me your consignment number and delivery postcode through to the below email address where I would be more than happy to assist. Jamie customer.relations@apc-overnight.com

“Never use. Have received someone else's package and mine has disappeared all togther. Also my address was stuck over the address that package was supposed to go to. Company not interested in sorting problem out, had to phone company that package was meant for luckily they were local and they came and picked it up from me. Does anyone from the other side know where my package is.”

Helpful Report

Good afternoon, I'm so sorry to see that this has happened. Please may I ask for you to send me your consignment number and delivery postcode through to the below email address where I would be more than happy to assist. Jamie customer.relations@apc-overnight.com

“My third experience of APC - all bad. I won’t tell the ‘back story’ but why does anyone use APC? Oh alright then - 1 consignment from the South West was delivered ruined, the 1st replacement disappeared without trace, it was third time lucky but 17 days late! Second consignment arrived 20, yes 20, days late. My consignment was dispatched only 30 miles from here on 26th May - it disappeared without trace! The replacement was dispatched on 2nd June - it arrived today 7th!! I will now no longer order from firms using APC - simple as that. I don’t want the stress and I have no wish to support such inefficiency and poor service”

Helpful Report

Hello David, I am very sorry to hear of the issues you have had with your deliveries. If you would like me to look into this for you, please email on the below email address. Please include your consignment number and delivery postcode for us to further investigate for you. Chloe customer.relations@apc-overnight.com

“Overnight parcel send 29th May 5th of June I was told it was out for delivery that day 6th June still not here (and now a weekend) Little tracking information. I wouldn't use them - everyone else does this better than this”

Helpful Report

Hello CJ, I am sorry to hear you have had a delay with your delivery and are still awaiting. If you would like me to look into this for you, please email on the below email address. Please include your consignment number and delivery postcode for us to further investigate for you. Chloe customer.relations@apc-overnight.com

“They ask what went wrong? A better question would be What went right? Nothing, so far. In their latest non-attempt to deliver to me, APC have so far:- on Day 1. not delivered as expected, before 5pm, although people were available to take in the order all day. on Day 2 a "missed you" card was discovered in the door at 7.30 am. This must have been put through the door sometime overnight as it was not there on day 1 after 9pm. I attempted telephoning the company numerous times on day 2, but the 'phone was unanswered, or, at best occasionally engaged. I therefore contacted the supplier of my valuable goods, who did manage to get hold of APC and confirmed that my package would be delivered by 5pm on day 3. On Day 3 the package was not delivered. However in the evening a note appeared on my internet record with APC that a "missed you card" had been put through my door at 16.25pm on day 2, obviously referring to a fictional delivery attempt on day 2. There was NO (second) card, NOR delivery attempt on day 2. The only card I received was at 7.30 am on day 2, some 8 hours before the alleged day 2 delivery attempt. Possibly, this referred to a probably fictional attempt to deliver on day 1. Again when the package did not appear on day 3, I attempted telephoning the company but to no avail. Day 4, 08.30, I checked my order on the APC website again. To my surprise they claimed that they had attempted to deliver again - although they had not, and there was no further missed you card to indicate this. However, this time there was an opportunity to book a slot. However this will not be available until day 6. I've booked it, but don't suppose I shall have any better luck. Every other delivery company has managed to find my house and people in, not least because, being vulnerable, we have been in since 19th March. Indeed we have had 5 deliveries from others while struggling over the past 4 days with APC. I do hope the long established and reputable supplier I am awaiting this order from will reconsider whether to use APC. With considerable regret I shall not order from them again if they do not change.”

Helpful Report

Hello Dr Wilson I am very sorry to hear what has happened with your delivery, please feel free to email me and I will look into this for you. Becky customer.relations@apc-overnight.com

“Same story as many others have said. my parcel was due for overnight delivery and the tracking simply stopped at the parcel before mine and then the tracking stopped working. No answer on the phones, and still no parcel the following day with no email from APC to explain where my parcel is. Awful service”

Helpful Report

Hello Sarah I am very sorry to see what has happened here, please see feel free to email me and I can look into this for you. Becky customer.relations@apc-overnight.com

“Waiting 13 days for next day delivery, ever time I phone I get told I will be out for delivery in the morning, but no delivery, phone again told tomorrow, this has been going on for 13 days. Absolute joke if a company, do not use”

Helpful Report

Hello Angie I am very sorry to hear what has been happening with your delivery, please feel free to email me and I will look into this for you. Becky customer.relations@apc-overnight.com

“3 times now, since lockdown, during which I have not left my house, I have had trouble with APC delivery, in relation to perishable/fragile goods from 2 highly reputable companies. On each occasion I have asked the companies to sort this out as the APC telephone line and website have been totally non-responsive. The latest occasion was yesterday, goods expected by 5pm, nothing by 9pm and then, this morning, I discovered a "you were out" card (totally untrue) through my door which was not there last evening. I can only assume the card was left overnight between 9pm and 7.30am. No other delivery company over the past 3 months has failed to deliver goods as scheduled, including on the same days as APC supposedly attempted. As I write the latest supplier is trying to sort this out, as it is inappropriate for the good I ordered to be overlong in warehouse stores or be taken for repeated drives around the area. I would never recommend any supplier to use APC, it causes them and the buyers too much trouble.”

Helpful Report

Hello Dr Wilson I am very sorry to hear of the issues that you have had with your deliveries. If you would like to email me I will look into these for you. Becky customer.relations@apc-overnight.com

“Supposed to get a delivery yesterday between 2 & 4 pm,keeping an eye on the tracking app,the driver was 3 stops away then the info on the app disappeared along with my parcel. I have since called and emailed the company to no avail. Terrible service, avoid !!”

Helpful Report

Hello Mark I am very sorry to see that your delivery did not arrive yesterday, please feel free t email me and I will look into this for you. Becky customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews

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