Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,652 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,652 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missed first delivery attempt on Wednesday although I was home and listened out for it with note on door saying please knock loudly,I am home.Phoned number on card straight away,only 3 minutes after missed delivery,and rearranged delivery for next day,Friday,waited all day nothing came.Waited all weekend too as I expected them to try again if they had ran out of time of Friday but nothing.Local office was only open for 3 hrs on Saturday and I couldn't get through.Phoned Monday morning and was told my boxes were on the van for delivery that day 12-2 so I waited and watched out of the window from indoors on a beautiful sunny day incase I missed it,nothing came so I phoned again and was told (by what was clearly the same man) that if someone had given me a delivery window they shouldn't have as they were extremely busy but my delivery would definitely come that day.Well I waited and watched until after 8pm.No delivery AGAIN!I decided that talking to a real person to rearrange delivery hadn't worked twice previously so I went online and rearranged again for 2 days time which was the earliest available date it gave me.Waited and watched all day again missing a beautiful sunny day and not being able to do work I had to do incase I missed the delivery and guess what,NO DELIVERY!Cant now arrange redelivery online because the screen just says delivery has already been arranged for this consignment number.Will have to phone again and speak to the local office when they open this morning but this is already the worst delivery company I have ever heard of and I have given up hope of ever receiving my boxes which by the way were overnight delivery because of the perishable items in them which will be sensitive to heat and they have now been jostled about in a hot van for over a week!!!”

Helpful Report

Hello I am very sorry to see what has happened with your delivery, please feel free to email me and I can look into this for you. Becky customer.relations@apc-overnight.com

“Bought something on ebay company used apc to deliver was told between 4.05pm to 5.05pm and its now 6pm not happy at all”

Helpful Report

Hello Dom I am very sorry to hear that your delivery has not arrived, please feel free to email me and I will look into this for you. Becky customer.relations@apc-overnight.com

“On May 17th at 15:14, I receive an email confirming that a delivery will be made to me by APC Overnight. A tracking number is provided. Time sensitive parcel did not arrive the following day. Tracking not working and phones not being answered. Same thing Friday and tracking has not been updated since May 27th. I then notified the supplier who apologised and also tried to gain more information, with no success. Same thing on Monday. I then left a negative review on Trustpilot, which was responded to by Becky, who urged me to email her so she could look into the situation. I did and she still has not responded. The supplier also enquired and was assured that the parcel would arrive today but it has not (at 19:36 in the evening). I also find it interesting that the average score here is much lower and am wondering if the surge of 10 glowing reviews that suddenly pour in from time to time on Trustpilot (where reviews don’t need to be verified) are from real customers? I get the feeling that this company pays no heed to contracts (pinpoint tracking? Next day delivery?) and that it will say anything to make the people it has failed go away when it is not able to ignore them altogether. What is even worse than not getting something you really need is the frustration of waiting day after day and being promised something that isn’t actually coming by people so contemptuous of you that they regard your time as worthless. If I were a supplier I would use this company only if I hated my customers and wanted to ruin their day and my own reputation. If not, I’d choose one of several other companies that can handle the business (and there are lots to choose from).”

Helpful Report

“This didn't even deserve one star. I ordered cheese from a company that dispatched it on the 19 th of May. My cheese was supposedly delivered on the 27 th of May!!! Had card left at my neighbours address,I did as APC card said to have my parcel re delivered next day Thursday 28th. It finally arrived 2.30 pm Saturday 30th May and boy oh boy did it stink( just like APC) The driver even said the smell filled his van!!! This company must surely know the firms that deal with them,if it is a cream tea from Cornwall or Cheese from Stanford this must surely give them a clue IT MUST BE NEXT DAY OVERNIGHT delivery as stated on their package!!!! Also we are shielded because of Corana and we were in at the first delivery,we are not allowed out so I really do not understand how this happened. The cheese is now in the bin.I will now always ask my supplier if they use your company,if they do I will now be explaining why I will not therefore be ordering their products!!! Oh and before you copy and paste one of those replies My number was 0001551 the date was 27/05/2020 when it was supposed to be here.”

Helpful Report

Hello Kerry I am very sorry to see what has happened with your delivery of cheese. If you would like to email me I can look into this for you. Becky customer.relations@apc-overnight.com

“Really terrible service my parcel was supposed to be delivered 3 days ago I phone my local depo 8 time first guy I spoke to was really helpful but didn't know what was going on with the parcel he couldn't find it told me to contact main office. Contacted main office spoke to some guy who said leave it with me I will call the depos and sort it out for you and it will be delivered tomorrow morning he said give me your number and I will call you back lol guess what no call back so I called them back spoke to someone else told him what first guy said all response was well theirs no note on the system saying he's doing any of that then he put the phone down on me. I called back 2 hours later to be told they will try and find it and let me know lol still no call back. I phoned the main office this morning where the poor guy seemed to be rushed off his feet saying my delivery seems to be dismissed WHAT!!!??? And he will get someone to call me back for the 4th time this will not happen. WHERE IS MY PARCEL CAN SOMEONE PLEASE GIVE ME A STRAITE ANSWER INSTEATED OF ALL THIS RUBBISH thank you”

Helpful Report

Hello Clint I am very sorry to hear what has been going on here. If you would like to email me I will get this looked into for you. Becky customer.relations@apc-overnight.com

“Packaged received on Wednesday 27th for next day delivery. Notification (sms) of delivery time slot for evening of Thursday 28th, but nothing arrived. Tracking on the 28th said out for delivery. Tracking updated on morning of Friday 29th, out for delivery again. Nothing received. After emailing customer services I received a copy and paste message about workload and covid-19. Note at bottom added that it looks like it had been scanned onto the van for delivery today, Friday 29th. Nothing has arrived. Since the last week of March all other deliveries to my home have been on time and with accurate tracking information. Every other courier company without fail has a perfect record. 100% understanding of the crisis and its impact. I don't understand how an item out for delivery 2 days in a row doesn't arrive? Did the driver just turnaround and go home both days before getting here? I've been in waiting the whole time. Any chance they could start their next route at my address? Of course not! Terrible, do not use, the other negative reviews indicate an accurate pattern of poor service.”

Helpful Report

Hello Owen I am very sorry to see what has happened with your delivery, please feel free to email me and I will look into this for you. Becky customer.relations@apc-overnight.com

“Was promised next day delivery by Hughes electric who dispatched in a timely fashion..this bunch of clowns decided to leave my parcel at the sortation hub on a friday..so my next day delivery has now become a 4 day debacle...thought Hermes was bad, but these guys take the gold medal in incompetence.”

Helpful Report

Hello Paul I am very sorry for the delays with your delivery, if you would like to email me I can look into this for you. Becky customer.relations@apc-overnight.com

“Poor delivery service. I pay for Next Business day delivery and they do not deliver as paid for. Two days later the tracking information shows the parcel still at the receiving depot. Customer services says it at the central depot, if so update your tracking site. Even Yodel, manage to deliver on time, all I get is lame Coronavirus excuses, you’ve had over ten weeks to sort your system to achieve on time delivery. In a phrase, “APC Overnight Set themselves a low achievement standard and have failed miserably to achieve it.””

Helpful Report

Hello Peter I am very sorry to hear what has happened with your delivery please feel free to email me and I will look into this for you. Becky customer.relations@apc-overnight.com

“Not going in to detail, just to say what a shower. I won't be buying from any company that use them. So if you are a supplier think about changing to someone else.”

Helpful Report

Hello Robert I’m sorry to hear that you have had a bad experience with us. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Claim to have tried to deliver twice and left a card. No .. at home ... no attempt to deliver and no card. Promised to deliver next day and phone when at property. Still waiting. I feel sorry for the companies that use them. Notice the response to bad reviews., it’s the same every time. Of course it needs looking into !!!”

Helpful Report

Hello I’m sorry to hear that there has been a problem with your delivery. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Very poor service. They delivered my parcel to the wrong place, then promised to bring it the next day, which never happened. Now I'm again waiting for tomorrow for a possible delivery but I don't even know who has my parcel and in what condition or if they can even get it back at this point. Customer service numbers rarely answer the phone, email seems to be more efficient but quite poor service. You would think that the delivery person would at least ask for an ID to check who they give the parcels to....”

Helpful Report

“ABSOLUTELY USELESS. They sent a text stating delivery between 14:47 and 16:47 then attempted delivery at 08:59. Second attempt they sent text stating 08:19 to 10:19, delivered before 07:30. Drivers response was that the stated times don't mean anything and he can deliver any time he wants, meaning you have to potentially wait in an entire day. They don't respond to emails. The other reviews on here say it all. I will be recommending that the vendor uses a different courier service if they want my custom in the future.”

Helpful Report

Hello Adam I’m sorry to hear that your deliveries have been attempted before the estimated time given. If you would like me to raise this matter with the delivery depot for you, please feel free to email me the details on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“damages quite often latest one cannot understand why it was delivered. Jumps poles that are bent 3 ways wrapping showed should be straight and customer still waiting for 1 parcel. Always damages when sent to West Country area”

Helpful Report

“I am waiting for a delivery tomorrow, I don't hold much hope given these awful reviews. It seems they are used to it with the generic copy paste replies from APC.”

Helpful Report

Hello Chaz I'm sorry to hear that you anticipate not receiving your delivery tomorrow. If that happens to be the case, please do not hesitate to email me your details and i can certainly look into that for you. Lydia customer.relations@apc-overnight.com

“The last order was a day late it was supposed to be frozen when it arrived the next day it wasn’t and now waiting for a delivery before 12 noon and no show again very bad delivery I will not order from Cornwall again”

Helpful Report

Hello I’m sorry to hear that you have experienced issues with your deliveries. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Been trying to get a parcel redelivered for a couple of days. If I ring the number on the card phone cuts off after the long winded message. several emails have been ignored. We were home on the original delivery date due to lockdown so don't know how we missed the first visit. Not my choice of Company and now never will be. Can't deal with a Company that can't be contacted.”

Helpful Report

Hello Alan I’m sorry to hear that you are having problems getting through to your local depot. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“As with many other reviews, driver said he had tried to deliver but no one home and a card had been left. NO delivery was attempted so therefore no card was left. This is not the first time it has happened to me with this company. If I could leave no stars this would be more accurate of my opinion of this company.”

Helpful Report

Hello Thank you for taking the time to leave review. I'm so sorry to hear that your parcel has not yet been delivered. If you would like me to investigate this matter for you, please feel free to email me the details on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Should have had a delivery today for my Mum's birthday. Estimated delivery time was 4.20-6.20. I checked the tracker on and off throughout the day and at 4.50, the driver was 5 minutes from my parents house. However, no delivery was made even though he only had a few deliveries to make before supposedly getting to my Mum's package no. Soon after this the tracker was switched off and I have been unable to locate the delivery ever since. I have even rung the depot but to no avail. Normally I would get over something not being on time but in this case the goods are perishable and will be of no use tomorrow after spending the night goodness knows where. This is obviously why they are sent on an overnight, next day delivery service!! Hugely disappointed and very upset that my Mum has received no gift from me on her birthday! If the delivery does arrive tomorrow, it will not be accepted as the product will be nul and void. Will a full refund be given? I cannot expect one from the original shop, their service was excellent. Thank you, Emma Crossley”

Helpful Report

Hello Emma I'm sorry to hear that your item has not yet been delivered. If you would like me to investigate this matter for you, please feel free to email me the details on the below email address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Had a birthday present for my Mum sent from the Cheese Hamlet on the overnight delivery. It was due to arrive today between 4.20 and 6.20. At 4.50, the driver was 5 minutes away from the destination of my package on the tracker system. Since that time, the tracker has been switched off and the package has not arrived. Hugely disappointed as this item is perishable and will not be in a suitable condition to be delivered tomorrow. After having read other reviews, I will also be sure to tell my parents to make sure the driver doesn't sign for it making a refund nul and void!!!”

Helpful Report

Good Morning I'm sorry to hear that your item has not yet been delivered. If you would like me to investigate this matter for you, please feel free to email me the details on the below email address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Didnt nock or ring bell, claimed to have left Card but never done this either. Lazy drivers cant be bothered going upstairs in apartment blocks.”

Helpful Report

Hello John I'm sorry to hear of the problems with your delivery. If you would like me to investigate this matter for you please email me the details along with your delivery postcode and 7 digit consignment number. Lydia customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,652 reviews