Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,644 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,644 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst delivey Company ever. Each parcel delivered, broken or damaged. APC even put lots of their sticky tape to mask their shody service. Can onlh say they DO NOT give a damn (must be ex baggage handlers to have all deliveries miss treated. Oh and ss a bonus, late delivery and broken APC you suck. Minus -100 oug of ten A V O I D A V O I D A V O I D”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“My cat Rory had to be put to sleep on 25/09/24.i contacted Roshill pet cremation services and paid for my cat to be cremated and put in a casket with her name on it to go with my other 2 caskets with my other deceased cats to all be buried with me when I pass away,Rosehill said they would be picking my cat up on Friday 27/09/24,.all ok. On Tuesday the 1/10/24 I received a message saying that Rory would be delivered back to me on Wednesday 2/10/24,waiting in all day nothing came,I rang APC and was told short of drivers and could not deliver that day BUT ASSURED ME that my cats ashes would arrive the next day before 10-30am on Thursday 3/10/24,Again did not arrive,spoke to Rosehill and they called them and were told complaint was being looked into and that my cats ashes in casket would be delivered on Friday 4/10/24,no apology OFF APC,never contacted me back like they said they would,terrible service .APC is only up the road from me 10 mins Away, I have read some of the reviews and they are not good,please stay away from this delivery company seems they are not good by the comments left.i will be contacting the papers about this matter and also compensation for the stress they are causing me,shocking company 😒”

Helpful Report

Hello Simon, I am sorry to hear of this experience you have had and that you have not received Rory yet, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

“scammers are used this companies to defrauded me $12,900 but with the aixaLtd. com , i got back my money from those scammers”

Helpful Report

Hi Andrew, Thank you for leaving us a review. Could you email us your details surrounding this and we can take a look into this? Chelsea Customer.relations@apc-overnight.com

“They lost my dogs ashes and didn't have decency to tell me until 2 weeks later. How can it out for delivery on Tuesday, not found on Wednesday, scanned going in van Thursday then lost again. This company is a joke”

Helpful Report

Good afternoon, Thank you for your review. I can see this one has been investigated internally and we have been in direct contact with yourself. I am so sorry to hear that you have had a bad experience with us. Chelsea Customer.relations@apc-overnight.com

“Not a good experience, especially from the Orpington depot. A claimed failed delivery on Friday, but customer has video evidence showing no attempt made that day. Promised Saturday morning and to contact customer if there was an issue. No delivery and no phone call. Then a promise it was on the van for delivery to our customer today 30/09/2024 delivery no. 4 before 11am. After several communications it was not even on the van. Customer collecting himself. Time and Money lost by us and our customer. Honesty does not appear to be their best policy! Update: APC phoned customer as he was leaving...they've lost the parcel!”

Helpful Report

Hello Ray, Thank you for your review, I am sorry to hear that your parcel was not brought out for delivery following a delay. Thank you for bringing this to our attention. Chloe Customer.relations@apc-overnight.com

“Emails sent keeping me up to date with exactly when parcel was due to arrive. Came when stated. Friendly delivery guy. Nice loud knock. Happy with service. Thanks”

Helpful Report

Hello Thanks so much for sharing your experience with us. We hope to see you again soon. Regards, Chelsea. Customer.relations@apc-overnight.com

“The parcel was not delivered on the arranged date, depot contacted, to be delivered that day and I had requested it to be left in a safe place, which the depot agreed would be done. Arrived home to find the parcel sitting on our doorstep in full view of anyone passing by!!”

Helpful Report

Hello, I am really sorry to hear that the driver left your parcel in an unsafe place. Please accept our apologies. Thank you for bringing this to our attention. Chelsea Customer.relations@apc-overnight.com

“Crazy apc driver with a big Walkswagon van overtaking me at a traffic light at Saldean, Brighton area. Dangerous driver with a number plate HK73 FMV. (13/09/24 at 5pm)”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that the driver behaved in this manner. This has been raised. Thank you for bringing this to our attention. Chelsea Customer.relations@apc-overnight.com

“The worst courier company in the uk,the courier took a photo of my door, but he stole the package”

Helpful Report

Hello, I am sorry to hear you do not have your parcel yet, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“On Monday at around 10:42 we missed a delivery. I rearranged the delivery for the next day (03/09/24). I checked the tracking on the 3rd, and was surprised to note it hadn't updated, so I rang the Gateshead depot to be told that I'd rearranged delivery for the 6th, this is a lie. The online tracking confirms delivery was rearranged for yesterday. The gentleman I spoke to also confirmed that the parcel would be delivered today, I've checked again and there's been no updates. I attempted to ring the local depot this morning, but can't get through. If the parcel is redelivered on the 6th I won't be in. I feel that my local depot have lied, and I'd like this looking into. I did eventually get through to a lady from the North Shields depot, she placed the call on hold, came back and pretended she couldn't hear me. Absolutely shocking. On Monday at around 10:42 we missed a delivery. I rearranged the delivery for the next day (03/09/24). I checked the tracking on the 3rd, and was surprised to note it hadn't updated, so I rang the Gateshead depot to be told that I'd rearranged delivery for the 6th, this is a lie. The online tracking confirms delivery was rearranged for yesterday. The gentleman I spoke to also confirmed that the parcel would be delivered today, I've checked again and there's been no updates. I attempted to ring the local depot this morning, but can't get through. If the parcel is redelivered on the 6th I won't be in. I feel that my local depot have lied, and I'd like this looking into. I did eventually get through to a lady from the North Shields depot, she placed the call on hold, came back and pretended she couldn't hear me. Absolutely shocking! Consignment number: 0616439”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a disappointing experience with APC Overnight, if you do require assistance with this delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Absolutely terrible service waiting for 5 days for overnight delivery ring local depot and they don’t answer the phone”

Helpful Report

Hello, I am sorry to hear you do not have your parcel yet, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“I booked APC overnight for an essential delivery. I allowed an extra day just in case. They picked up Thurs and have still yet to deliver as of Monday morning. Local depot informed me of logistics issues yet APC will not refund. Totally gutted. Never using again”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was later than you expected it. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I ordered my package in August 6 they made a one day not report but reported constantly until the report stopped i didnt get a new report about my package from 14 august until today i still haven't got my report i failed a complaint and they said a resetive will contact you soon they still haven't reported back not to mention they said that the estimated delivery of the package was between 21-23 in august now today is the 25 in august i hope my package arrives would not recommend to anyone”

Helpful Report

Hello, I am sorry to hear you do not have your parcel yet, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Rubbish! Waiting for my parcel 8 days and still haven’t received and the service used was NEXT WORKING DAY! Absolutely ridiculous service”

Helpful Report

Hello, I am sorry to hear you do not have your parcel yet, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Delivery did not turn up next day gave it another day no delivery then phoned up to be given 3 different excuses from the first day delivery driver was sick now it issues”

Helpful Report

Hello Gideon, Thank you for your review, I am sorry to hear that you have experienced delays with your parcel. If you still do not have this yet, please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

“parcel never turned up. I'd give 0 stars if possible. NEVER AGAIN.”

Helpful Report

Good Afternoon, I am sorry to hear you have not received your parcel yet, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

“Was meant to have a pick up at there Glasgow depot and they moved it to Lanark last minute which is the her an hour away from where I stay. I then organised a delivery on Friday and they never showed up, called or anything. So took another day off today (Tuesday) and get one of there incompetent staff members calling me to say sorry I won’t be getting a delivery there’s nothing on the system. She had no idea how it happened so I asked to speak to a manager whose name is Darren. She puts me on hold comes back and says that he’s not available, I refuse to believe that so I say am not going off the line until I speak to him. I then hear her whispering to who I assume is Darren and she says she has sent Darren a message to call me. Still no phone call from Darren and this joke off a company have had my parcel for 3 weeks. Anyone reading this, please avoid this company at all costs, especially the Lanrk depot, it’s the blind leading the blind up there clearly.”

Helpful Report

Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention.

“Having read through some of the other reviews, I feel quite confident what is happening here. APC-Overnight were due to collect from my property today (25th July). I gave them a call on the general number at around 9am to see if the driver was nearby/for a more accurate estimate of when the driver would pick up my content, and was told they had already tried to collect 10 minutes prior, and that they had left the area and would not return. After reading the comments below, I am of no doubt that this is a bare-faced lie. I was within several feet of my front door the whole morning, no knock, no van outside. APC's general service could only give me an email address to contact, no phone number, citing some technical issue, and from that point I had an email conversation with APC that went the same way as many comments below describe - we came, here is a street view image of your door, our GPS data shows they were there, please re-order collection at a cost. They respond to emails well enough, but as other reviews have pointed out, it's a waste of time to communicate with them if they deny they did anything wrong and claim things that patently aren't true about their service. Terrible. I never heard of this company before, but will never use them again. Do not go with APC Overnight!”

Helpful Report

Hello Christopher, Thank you for your review, I am sorry to hear of the issues you have experienced with your collection. Thank you for making us aware and emailing into us. Chloe customer.relations@apc-overnight.com

“Company refuse to leave it in a safe place or with neighbour even though I have them permission to. Everybody is at work when they deliver so the product doesn’t come to you for ages. Ridiculous set up. Every other company give you that option and are fine with it. Woman on customer service very rude and unhelpful.”

Helpful Report

Hello Sam, I am sorry to hear we were unable to leave your parcel safe or with a neighbour, could you please send an email with your 7 digit consignment number and delivery postcode so we can take a look into this further for you. I am so sorry to hear that the person you spoke to was rude to you. Chloe Customer.relations@apc-overnight.com

“Had a fridge delivered on the wrong day, so I was out. Driver left it with my elderly 87 year old neighbour in her open porch. Fortunately, it didnt rain but it was still quite unacceptable - it was a fridge - hardly a handbag or similar small package. I had great difficulty in getting it from her house to mine as I am also in my eighties.”

Helpful Report

Hello, I am very sorry to hear that the driver left your large parcel with your neighbour. Thank you for bringing this to our attention. Chloe Customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,644 reviews