Anorak Reviews

Name: Anorak
Address: Anorak PO Box 80671, London, United Kingdom
Rating: 4.72

4.7 Rating 3,916 Reviews

94 %

of reviewers recommend Anorak

4.7

Based on 3,916 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Anorak PO Box 80671,
London
United Kingdom
SE23 9GD

Write Your review

Tell us how Anorak made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anorak 5 star review on 21st September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery of high quality, eye-catching product.”

Helpful Report

Posted 1 year ago

“Good service, very helpful.”

Helpful Report

Posted 1 year ago

“Beautiful towels, thick and soft with gorgeous designs. Super quick delivery - brilliant all round”

Helpful Report

Posted 1 year ago

“Gorgeous shirt Lovely material Nice customer service 😃”

Helpful Report

Posted 1 year ago

“Very pleased with these towels, they are of a good quality and wash very well”

Helpful Report

Posted 1 year ago

“Excellent quality as always. My daughter loves the colour as I do. She will not use any other towels now other than the ones I have bought from Anorak. She also loves the face cloths 👍🤣”

Helpful Report

Posted 1 year ago

“The dress is beautiful however I'd say overpriced”

Helpful Report

Posted 1 year ago

“Love the dress, though had to order a smaller size, really struggled with the return process, as could not download necessary on my phone. Also drop off point inconvenient. One of your competitors use rebound intelligent returns much easier - but still love the dress”

Helpful Report

Posted 1 year ago

“I loved the top as soon as I received it and got so many compliments when I wore it. Unfortunately I encountered a problem with it when I washed it, but the Anorak customer service was excellent and they replaced it straightaway. Lovely company with terrific products and super customer service.”

Helpful Report

Posted 1 year ago

“straightforward, quick and effiecinet”

Helpful Report

Posted 1 year ago

“Beautiful unusual dress fitted well”

Helpful Report

Posted 1 year ago

“Like another reviewer, I returned my items via tracked post. 22 days later no refund, no communication and the phone number is purely voicemail. Appalling customer service. I am still waiting for my £150! Is this a scam? I hope not as I purchased my goods through Joules, with whom Anorak have partnered. Unfortunately Joules are refusing to refund as well.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for getting in touch. Your refund has been processed. We hope you have a lovely day. Best wishes Team Anorak

Posted 1 year ago

“So delighted with my new pink scollop towels, thank you Anorak”

Helpful Report

Posted 1 year ago

“Nice towel”

Helpful Report

Posted 1 year ago

“Great lightweight dress for summer. Love the print and color. This dress has pockets which is a bonus.”

Helpful Report

Posted 1 year ago

“My dress is lovely—so easy to wear and packable…I will order from you again. Thanks!”

Helpful Report

Posted 1 year ago

“Unfortunately not a great experience in the end with gaining a refund. I was wowed by the fast sending and the lovely prints. However the cut of the dress was not right. Sending back the items was quite smooth until Anorak receive the order. You get no confirmation, when chasing customer service they don’t reply. It’s a little of a have I’ve been in a scam situation. Now small businesses have a harder challenge in current climate but poor customer service whilst pushing a crowdfunding campaign isn’t going to make you wish to invest, which I probs would of as they have some good products just poor customer service and fast communication.”

Helpful Report

Posted 1 year ago

Hi Rachael, We're so sorry to hear you haven't had a great experience with Anorak. Please could you forward the emails that were sent regarding your return to info@anorakonline.co.uk so we can investigate further as we are unable to locate an email from your email address. We look forward to hearing from you. Best wishes Team Anorak

Posted 1 year ago

“Excellent, quality hand towels and bath mat. I now have 5 different animals/creatures! First time using online delivery - very prompt service. Planning to use again.”

Helpful Report

Posted 1 year ago

“Great customer service and a beautiful, quality product. I also really appreciated the lack of plastic in the packaging.”

Helpful Report

Posted 1 year ago

“I LOVE these clothes. The Graphic Heart Midi Shirt Dress is my favorite purchase and I get so many compliments on it from both other teachers and students at the school where I work. The fabric is soft and the colors are beautiful! The Anorak customer service is out of this world!”

Helpful Report

Posted 1 year ago

Anorak is rated 4.7 based on 3,916 reviews