AlzProducts Reviews

Name: AlzProducts
Address: Unit 2, 68 Bayton Road, Exhall, Coventry
Rating: 4.69

4.7 Rating 3,991 Reviews

95 %

of reviewers recommend AlzProducts

4.7

Based on 3,991 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

024 7642 2224

Email:

support@alzproducts.co.uk

Location:

Unit 2, 68 Bayton Road, Exhall
Coventry
CV7 9EJ

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AlzProducts 5 star review on 6th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed with the Relish DAB radio, despite being advised to reset it which is a minute hole which you need a phone key or similar to use, it will not pick up any radio stations, not DAB or FM, very expensive for what it is and doesn't work.”

Helpful Report

We're sorry to hear our customer was having problems with the radio. We have reached out to our customer to offer technical support and information about returning the product for a replacement or full refund.

“This is not at all easy to set up and wish we had never bought it”

Helpful Report

We're sorry to hear our customer had problems setting up this product. We do offer technical support via telephone and email. We have reached out to our customer to see if they require any help.

“i can not review this product as we have not had it delivered to us yet and are wondering where it is.”

Helpful Report

We're sorry to hear our customer has not received their order. We have given our customer the tracking information, as the order was delivered within 3 days of ordering. If they aren't able to locate the parcel we've requested they get back in touch so we can get this resolved for them. We do provide full tracking information with all of our orders and rarely experience any issues with delivery but are happy to help when problems do occur.

“It is now the 18th January and I am still awaiting delivery of my Memory Calendar”

Helpful Report

“still trying to set it keeps adding an hour on l have some how lost your second email so still unable to set this watch .”

Helpful Report

“Not satisfied”

Helpful Report

“We were told 2-3 days approximately 2 weeks ago, I emailed for an update and we have heard nothing. No goods received, no explanation but money taken straight away”

Helpful Report

We're very sorry to hear that this customer is unhappy with how their order progressed. Unfortunately we received a large number of orders over a weekend period and due to a stock issue we did not have enough stock to dispatch all orders. We've since contacted all customers and resolved all of these issues but we do understand that the length of time taken to do so was outside of our usual high standards. We've since made improvements to our internal notification systems to ensure this doesn't happen again. Kind regards, the AlzProducts team

“You have not delivered it yet!”

Helpful Report

“As my chosen product was supposed to arrive on friday 30th of april but instead i had an email that evening informing me that the black an white cat i ordered was not available due to stock shortage. The next available delivery date was 28th may which as the product was for a dementia sufferer and might not be with us on the 28th may, to say i was disappointed is an understatment. The only cat product i was offered for immediate delivery was not the one i wanted as it looked nothing like the real cat she lost some weeks previous.. I am disgusted that you offered a lame excuse as to why my choice was not available been as you had already said it was out for delivery. Then to offer something i was not interested in purchasing but had no choice as 1. The said dementia sufferer might not be here at the other date offered. 2 not an option to have a full refund immediatly so as i could purchase from an alternative site. Absolutely shocking!!!!!!!!!!”

Helpful Report

“Not received purchase yet”

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“I liked the idea of this radio, thinking it would be perfect for my stepmother, who has Alzheimer’s. However, this radio was huge and very heavy. My stepmother would have rejected it immediately because of this. I knew from the picture that it was not beautiful but I had assumed it was small and neat. I was wrong. What I cannot understand is WHY this radio has to be enormous (and ugly). It cannot be difficult to produce a simple neat radio with the controls hidden by a cover or similar.”

Helpful Report

“good prices”

Helpful Report

“Never received the watch”

Helpful Report

“The manual does not fully explain how to programme set top boxes.i could not programme my fathers virgin tivo box.very disappointed”

Helpful Report

“So like most people giving reviews here , the tv remote will be bought on behalf of elder relatives who are starting to struggle. In my parents case with dementia. Now the natural progression of thought is that you probably will not be living with them 24/7. So here is the issue; despite faithfully following all the instructions to sync the remote to a very standard brand ( Sharp) and following the various options it did not work. So I contacted support who said they could do a call on West Coast time US and also hired a local tv expert who also could not sync the remote. So clearly it is not so easy ( how I laughed when I saw a review saying so easy to set up done in 5 minutes) . So I now need to organise to be at my parents house at West Coast US time which is really difficult to hopefully have the privilege of paying for an expensive call from UK at a time which is really difficult to coordinate to get a remote to work that is supposed to be easy to set up , which it clearly is not.”

Helpful Report

“Delivery was as advertised”

Helpful Report

“I was disappointed as the magiplug didn’t seem to fit the plug hole in my bathroom sink properly so the sink was actually leaking continously though slowly ..... so never really got the chance to see it working any magic after all. You would have though all plug sizes are standard so I feel a little like I’ve been conned”

Helpful Report

“Still waiting for a reply from this company as to where my order is, 10 days after ordering it on Express Delivery and paying £9.95 for that service which was advertised on their site.”

Helpful Report

“item would not work & did not receive emails back in time advised? sent item back as faulty awaiting credit”

Helpful Report

We're sorry to hear that our customer received a faulty product and is also unhappy with our response time. We have since arranged for a free return and full refund of their faulty product and give our apologies that it arrived faulty. We did respond to our customer's original email in 2 working days, which we do appreciate is not as fast as we would like. The vast majority of our queries are dealt with quickly and usually much faster than the 24 hours we quote. Kind regards, the AlzProducts team

“Purchased musical bingo the cd that allows you to print the sheets is blank and will not open Sent an a mail on 28May told you will get a reply the next working day.Left another email yesterday 4th June you will get a reply within the next few hours. No reply to either emails and no means to contact them by phone”

Helpful Report

We're sorry to hear that our customer was unhappy with our responses and also with the CD they received. We're not sure why the CD documents were not able to be opened as this isn't an issue we've come across before. We did respond to our customer with the contents attached and we apologise for this unusual delay on our part. The vast majority of our queries are dealt with quickly and usually much faster than the 24 hours we quote. Kind regards, the AlzProducts team

AlzProducts is rated 4.7 based on 3,991 reviews