As my chosen product was supposed to arrive on friday 30th of april but instead i had an email that evening informing me that the black an white cat i ordered was not available due to stock shortage. The next available delivery date was 28th may which as the product was for a dementia sufferer and might not be with us on the 28th may, to say i was disappointed is an understatment. The only cat product i was offered for immediate delivery was not the one i wanted as it looked nothing like the real cat she lost some weeks previous.. I am disgusted that you offered a lame excuse as to why my choice was not available been as you had already said it was out for delivery. Then to offer something i was not interested in purchasing but had no choice as 1. The said dementia sufferer might not be here at the other date offered. 2 not an option to have a full refund immediatly so as i could purchase from an alternative site. Absolutely shocking!!!!!!!!!!