Allied Vehicle Rentals Reviews

Name: Allied Vehicle Rentals
Rating: 4.52

4.5 Rating 451 Reviews

88 %

of reviewers recommend Allied Vehicle Rentals

Company Reviews

Metrics

4.5

Based on 451 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Moulsham Lodge Garage, Gloucester Avenue,
Chelmsford, CM2 9LG

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Allied Vehicle Rentals 5 star review on 17th July 2021

Ricard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service as always, very flexible . Cars are very clean too”

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Posted 3 years ago

“Was very pleased with the van we hired drove well..only concern when we got back I noticed the tyres looked a bit bald!”

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Posted 3 years ago

Dear Barry, Thank you for your feedback. Please be assured all our vehicle tyres are regularly checked between hires. We also check our tyres to ensure they meet the legal 1.6mm tread depth.

Posted 3 years ago

“Rented a large van to help move house, team were very friendly, van was just what we needed and affordable compared with other companies I looked into. Would recommend.”

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Posted 3 years ago

“I booked a 7.5 ton lorry for the 14th December as I was moving house on that day. When I arrived I was told that it wasn’t back yet and they can’t get in touch with the person whose got the truck. I explained that I needed it to move home and that any delay would cost me money and she said “it’s not my fault. She said to give her 10 minutes to see if she could sort something out. When I went back in to the office she said that after speaking with the person that had the truck he would bring it back by 12, this wasn’t good enough and I asked for a full refund which they gave me. This is the 2nd time this has happened with this company but the last time they gave me 2 Luton’s so that I could move.Thankfully I managed to sort another truck out with auto express. If you want a 7.5 ton truck then don’t use this company they will let you down with zero customer service.”

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Posted 3 years ago

Dear Paul, Thank you for your feedback. We apologise for the inconvenience. This was due to the previous hirer not returning to the vehicle to us on time. Unfortunately, the hirer had kept the vehicle and was in Birmingham so there was not a way we could retrieve it from them. Our branch manager offered alternative vehicles but this was not accepted. We apologise for the inconvenience, however, this was out of our hands on this occasion. Thank you.

Posted 3 years ago

“I had pre-booked a Luton Van but when I arrived I was told the tail lift had broken and it wasn’t available. As I was moving house, I was on a strict time line. Allied provided us with a small lorry and a driver. Andy the driver was brilliant, he drove us around and even helped us load up. For the inconvenience I was even given a refund. Allied had a solution for a movers nightmare. Recommended! Thanks!”

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Posted 3 years ago

“Superb customer service”

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Posted 3 years ago

“Great service. Definitely happy. Although one concern I was rushed into hospital when hiring a van recently and a family member spoke with Allied and was told that bringing back the van one day late would not incur a day late charge. Sadly I did get charged and was told it was what it was. Not the greatest end to the business I used Allied for.”

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Posted 3 years ago

“I have used Allied a few times recently for different vehicles. Each time the process has been straightforward and efficient and the vehicles I needed where available at short notice. Highly recommended.”

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Posted 3 years ago

“Great service. Van was old and kept coming out of gear. Needs tlc”

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Posted 3 years ago

“Very helpful had to rebook a couple of times but they were very accommodating will definitely be back for our next trip 👍”

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Posted 3 years ago

“Brilliant service at the Chelmsford Branch.”

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Posted 3 years ago

“I was really happy and pleased with my entire experience. The manager at the Brentwood location was brilliant, very professional, efficient, warm, empathic and kind. I have recommended your company and will use them again. Thankyou very much”