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Allied Vehicle Rentals Reviews

4.5 Rating 451 Reviews

88 %

of reviewers recommend Allied Vehicle Rentals

Company Reviews

4.5

Based on 451 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Moulsham Lodge Garage, Gloucester Avenue,
Chelmsford, CM2 9LG

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Allied Vehicle Rentals 5 star review on 17th July 2021

Allied Vehicle Rentals 5 star review on 17th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a car for collection on Sunday (June 19th), you are told to collect from the Brentwood office between 9-9.30 a.m. Nobody turned-up until 11.10 a.m., and then only because one of the customer's wives had done a lot of detective work on the phone to contact the only, the main office numbers got nowhere. The owner and his assistant arrived without a word of explanation or apology, and when I deigned to query what happened I was told I had a 'bad attitude' because I was unhappy with the 'service'. A mickey mouse company where the owner seems to think you should be grateful he bothered to show up. Avoid.”

Posted 1 year ago

“Fantastic friendly and professional service. No hidden costs and great car. Highly recommend them and I will definitely use them again.”

Posted 1 year ago

“We have always used Allied for van hire and as much as the vans are a little dirty and could do with a clean the service and value for money has always been really good so we decided to try them for car hire, NEVER again! We booked a vehicle for my daughter based on what she was told over the telephone was available and received email confirmation including reg number of a 2008 Peugeot '21 plate vehicle. On the day when my daughter went to collect she was told the previous booking had been extended and the vehicle was no longer available, we was palmed off with a tatty Astra that had a problem with the locking system, the dash was showing a problem with the wheels/tyres and generally the vehicle needed some serious TLC (dents/scratches in nearly every panel). When complaining and asking to speak to a manager the staff were far from helpful. When we asked why they extended a booking if they knew the vehicle was booked out to a different customer the gentleman said there is no guarantee of what vehicle you will get on the day. If you book a new 2021 plate vehicle and then end up being given a tatty Astra that is not acceptable in my view. I would seriously think twice about using Allied for car hire and we definitely WILL NOT be using them again.”

Posted 2 years ago

“Great service with a wide range of vehicles available. Easy key drop-off if you want to return out of hours. Made my house move that little bit easier. 👍🏻”

Posted 2 years ago

“Lovely company with great customer service.”

Posted 2 years ago

“unauthorized charges to my card. contacting them was very dodgy, passing me around from department to department, made an excuse that it was due to a fine, asked for a copy/ proof of the fine and received no reply... Avoid!!!”

Posted 3 years ago

Dear David, It was explained during our telephone call on 08/04/21 that you had parked the vehicle on hire to you on a yellow line in Shorter Ave, Shenfield, a PCN had been attached to the screen by the council. As this had not been paid, the PCN was issue to us as the registered keeper. We reassigned the PCN to you, as per the terms of our Rental Agreement making the council aware who hirer/responsible person was. They would then correspond with you directly at the address given on the rental agreement removing our on-going liability. This information was emailed within one hour of your call. We do not rip people off with admin charges; but try to make a fair charge for the work involved. When you signed the “statement of liability” on the agreement you agreed to further charges being applied to the stored Debit / Credit card. I explained the team that deal with fines only works week days, some had been furloughed, and the supplying branch would not necessarily be aware of a contravention. I would urge anyone reading this review to look back over the last 400 odd reviews and not one person says has issues with the fine or admin charge process.

Posted 2 years ago

“DO NOT USE THIS HIRE COMPANY. They may be slightly cheaper than others but they are so unprofessional, the vans are mostly not road worthy. They take your money and refuse to refund. Absolute con artists! The rest of the reviews seem to point to the same issues!!! Will be reporting them to the ombudsman.”

Posted 8 months ago

“Booked a minibus for today way back in January, got a call this morning, 18th March, to say that the vehicle wasn’t available and that was it, no options, no replacement, a family day ruined. I am absolutely gobsmacked at the incompetence and lack of professionalism from a company I have used on several occasions, never again. Please think twice before booking with Allied, make sure your plans for the day are flexible.”

Posted 1 year ago

“Allied assured me when I hired a van on a Saturday that I could post the keys through the door in an envelope and that I would not be charged for a 2nd day. I did as they said. They then charged me for a 2nd day. They are dishonest. I will never hire for these crooks again, and I would dissuade anyone from hiring them on a Saturday especially.”

Posted 1 year ago

“Booked a car, but they never confirmed booking, they don’t answer the phone. I left a message but they never returned the call. Very poor customer service.”

Posted 2 years ago

“Good prices and nice staff, no stress with the fuel tank, and vans right”

Allied Vehicle Rentals 5 star review on 17th July 2021

Allied Vehicle Rentals 5 star review on 17th July 2021

Posted 2 years ago

“Have used allied many times for both van and car hire and I’m sure I will continue to do so as haven’t had any problems using them”

Posted 2 years ago

“Easy to find, good-natured staff and the vehicles were clean. I'd recommend Allied and will be using them again soon”

Posted 3 years ago

“Very easy process from booking online to collecting and nice to see a hire company allowing 21+ for vans. Only thing to critique is no parking sensors for a new van which I think would make life a little bit easier for hirers”

Posted 3 years ago

“Very nice place and great staff”

Posted 3 years ago

“I always hire vehicles from allied. They are a brilliant company. Easy to hire with no problems. Staff are all friendly and helpful”

Posted 3 years ago

“Great service. Staff friendly, booking easy and convenient, the vehicles are always good quality and no funny business when returning. I use again and again and Id 100% recommend and often do.”

Posted 3 years ago

“Easy to use, helpful staff, reasonable prive and Van did the job needed”

Posted 3 years ago

“Hired extra long wheelbase van , it had damage marks on it , which were noted by the Allied representative & marked on handover sheet. Van drove well & was comfortable. All correspondence with Allied was efficient & easy to deal with . Would recommend & use again.”

Posted 3 years ago

“I have used this company many times. Always professional, helpful and friendly. I shall continue to recommend them with enthusiasm.”

Posted 3 years ago

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Allied Vehicle Rentals is rated 4.5 based on 451 reviews