“I was shocked and highly disappointed with the condition of the van upon pick up, so much so I had to pay £40 for it to be valeted before we travelled to Cornwall. You are cheaper than the “big boys” but are lacking on the personal touches, I didn’t expect a minibus to be handed over to a customer without a full valet first. It left a sour taste and would be reluctant to use Allied again because of this.”
Posted 3 weeks ago
Dear Ryan,
Thank you for your feedback.
We apologise that you felt the vehicle was not up to standard. Please note, all our vehicles are thoroughly cleaned and sanitised before they are handed over to a customer. Vehicles do not undergo a full valet for each new hire.
If this was pointed out to us when you collected the vehicle, our team would have been more than happy to re-clean the vehicle.
“Vehicle cab and all touch points were very dirty, unsure if the vehicle had been sanitized. Emailed the company twice two weeks ago but still no response. Helpful front of house staff. Not the cleanest van but got the job done.”
Posted 4 weeks ago
Dear Mr and Mrs Haworth,
Thank you for your feedback. We are glad you completed your journey to France and back without any incidents.
Please note our vehicles are thoroughly sanitised and cleaned prior to each new hire. We apologise that you may have picked up some residual dirt when using a white wipe inside the van. Please note, the sanitizer used is of high quality but does not remove all dirt. Although we clean our vehicles for each customer, vehicles are prone to some minor dirt due to the nature of it being a hire van. This was followed up and explain to you via an email. We recommend checking your junk folder to ensure the email has not been caught there.
“Rang the branch as had a query on what type of van was available , very helpfull and despite covid easy to hire out and return - no hassle and easy drop off .”
“excellent value for money. helpful advice when picking up the car.
The only gripe is that was in a long queue and long wait to pick up car on a sunday morning.
would definitely use the service again.”
Posted 1 month ago
Dear Laura,
Thank you for your feedback.
Apologies for the delay you may have experienced; Sundays tend to be quite busy for us.
“Great company and very friendly helpful staff. The car I booked was brand new and lovely to drive. Thanks again I would definitely recommend you and use you again!”
