Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Allied Vehicle Rentals Reviews

4.5 Rating 451 Reviews

88 %

of reviewers recommend Allied Vehicle Rentals

Company Reviews

4.5

Based on 451 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Location:

Moulsham Lodge Garage, Gloucester Avenue,
Chelmsford, CM2 9LG

Write Your review

Tell us how Allied Vehicle Rentals made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Allied Vehicle Rentals 5 star review on 17th July 2021

Allied Vehicle Rentals 5 star review on 17th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The car was not ready whrn we arrived to the rental office. Due to lack of extra time, I had to take the car extremely dirty with the fuel tank almost empty (the empty light was on), and with the Oil change light also on. Even I point out these issues to be considered at the return time, I surprisely was charged an additional $210.00 due to "excessive dirt". But the must difficult part of the story, has been the claiming process. Nobody can do anything, Nobody knows who to scale up the problem, Nobody knows how to proceed with the claim. Summary: The worst var rental company I've ever used. Not recommended at all.”

Posted 5 months ago

“No contact to inform that no car available, phoned to find out if everything was ok. Then told that no car was ready for me, also needed to pay for rental for my wife's carer as website says you can hire a car with someone else paying, this is not correct you need to add the person as a named driver, which incurs an extra charge , very very bad website if you search for a car and none are available there should not show any car available on the site, rather than lead people on to think that there are cars available.”

Posted 6 months ago

“The most atrocious customer service I have ever received . Hired a mini bus for a long weekend trip ,45 minutes after leaving engine warning lights came on and van wouldn't rev above 2000rpm ,soon being overtaken by everybody. Got through once to someone who had no clue and then called many Times more, no answer including recovery line. Got to destination after 8 hours of extremely caution driving , couldn't use anymore - hills too much,left messages again saying would have to leave van if no response ,guess what no response !! Brought van back Monday very slowly ,called on the way ,nothing and left it with some guy who said "sorry chap, didn't know nuffink about it" obviously no offer of compensation -please never use this shower of cowboys who are happy to take your cash to drive dangerous Unroadworthy vehicles- they should be shut down immediately.”

Posted 7 months ago

“Absolutely shocking company!!! Husband hired a mini bus which wasn’t even roadworthy, engine light on the whole time and every call and voicemail ignored. Even the emergency number didn’t work. Should be stopped from renting out vehicles. Absolute cowboys! Avoid avoid avoid!!!!”

Posted 7 months ago

“DO NOT USE THIS HIRE COMPANY. They may be slightly cheaper than others but they are so unprofessional, the vans are mostly not road worthy. They take your money and refuse to refund. Absolute con artists! The rest of the reviews seem to point to the same issues!!! Will be reporting them to the ombudsman.”

Posted 8 months ago

“I rent a 4 door car more than 2 month and i return the car without any problem no crash no parking violations etc. and allied car rental don’t return yet my $250 deposit im very mad i call a several times and nothing happens. Very bad service.”

Posted 10 months ago

“Booked a minibus for today way back in January, got a call this morning, 18th March, to say that the vehicle wasn’t available and that was it, no options, no replacement, a family day ruined. I am absolutely gobsmacked at the incompetence and lack of professionalism from a company I have used on several occasions, never again. Please think twice before booking with Allied, make sure your plans for the day are flexible.”

Posted 1 year ago

“I tried to book a car twice and the 10% deposit was taken from my account twice and then the reservation was canceled and the money was not returned to my account after canceling the reservation”

Posted 1 year ago

“I booked a car for collection on Sunday (June 19th), you are told to collect from the Brentwood office between 9-9.30 a.m. Nobody turned-up until 11.10 a.m., and then only because one of the customer's wives had done a lot of detective work on the phone to contact the only, the main office numbers got nowhere. The owner and his assistant arrived without a word of explanation or apology, and when I deigned to query what happened I was told I had a 'bad attitude' because I was unhappy with the 'service'. A mickey mouse company where the owner seems to think you should be grateful he bothered to show up. Avoid.”

Posted 1 year ago

“Allied assured me when I hired a van on a Saturday that I could post the keys through the door in an envelope and that I would not be charged for a 2nd day. I did as they said. They then charged me for a 2nd day. They are dishonest. I will never hire for these crooks again, and I would dissuade anyone from hiring them on a Saturday especially.”

Posted 1 year ago

“Fantastic friendly and professional service. No hidden costs and great car. Highly recommend them and I will definitely use them again.”

Posted 1 year ago

“We have always used Allied for van hire and as much as the vans are a little dirty and could do with a clean the service and value for money has always been really good so we decided to try them for car hire, NEVER again! We booked a vehicle for my daughter based on what she was told over the telephone was available and received email confirmation including reg number of a 2008 Peugeot '21 plate vehicle. On the day when my daughter went to collect she was told the previous booking had been extended and the vehicle was no longer available, we was palmed off with a tatty Astra that had a problem with the locking system, the dash was showing a problem with the wheels/tyres and generally the vehicle needed some serious TLC (dents/scratches in nearly every panel). When complaining and asking to speak to a manager the staff were far from helpful. When we asked why they extended a booking if they knew the vehicle was booked out to a different customer the gentleman said there is no guarantee of what vehicle you will get on the day. If you book a new 2021 plate vehicle and then end up being given a tatty Astra that is not acceptable in my view. I would seriously think twice about using Allied for car hire and we definitely WILL NOT be using them again.”

Posted 2 years ago

“Great service with a wide range of vehicles available. Easy key drop-off if you want to return out of hours. Made my house move that little bit easier. 👍🏻”

Posted 2 years ago

“Booked a car, but they never confirmed booking, they don’t answer the phone. I left a message but they never returned the call. Very poor customer service.”

Posted 2 years ago

“Quick and Easy to book and pick up. I was allowed to return the vehicle to another town, good communication. Minimum red-tape. Recommend it.”

Posted 2 years ago

“I've been very fortunate that Allied have had vans available at really short notice on several occasions, and the online booking system is pretty simple to use. Van models and dimensions are given, which helps, and if the van size booked isn't available they call to let you know and either let you scale down, paying less, or scale up at no extra cost. Collection is easy and social distancing has been put in place (Brentwood branch), and dropping off can be done at any time before your deadline by using a key safe. Very convenient!”

Posted 2 years ago

“I have used Allied vans hire for while my van was in service . Very good prices , good insurances, vehicles run excellent. free carpark near by. 5 stars”

Posted 2 years ago

“The vehicle was very battered and untidy dented with no fuel in at all so had to fill up first before loading and no parking for your car at depot so had to park on a side road”

Posted 2 years ago

“Good prices and nice staff, no stress with the fuel tank, and vans right”

Allied Vehicle Rentals 5 star review on 17th July 2021

Allied Vehicle Rentals 5 star review on 17th July 2021

Posted 2 years ago

“Great value for money”

Posted 2 years ago

«
1
2
3
4
5
»

Allied Vehicle Rentals is rated 4.5 based on 451 reviews