I booked a 7.5 ton lorry for the 14th December as I was moving house on that day. When I arrived I was told that it wasn’t back yet and they can’t get in touch with the person whose got the truck. I explained that I needed it to move home and that any delay would cost me money and she said “it’s not my fault. She said to give her 10 minutes to see if she could sort something out. When I went back in to the office she said that after speaking with the person that had the truck he would bring it back by 12, this wasn’t good enough and I asked for a full refund which they gave me. This is the 2nd time this has happened with this company but the last time they gave me 2 Luton’s so that I could move.Thankfully I managed to sort another truck out with auto express. If you want a 7.5 ton truck then don’t use this company they will let you down with zero customer service.