Alexandra Sports Reviews

Name: Alexandra Sports
Address: Unit B, 1000 Lakeside North Harbour, Central Square Pavilion,, Portsmouth, Hampshire
Rating: 4.87

4.9 Rating 1,073 Reviews

98 %

of reviewers recommend Alexandra Sports

4.9

Based on 1,073 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

About Alexandra Sports:

Hampshire's #1 Running, Fitness & Walking store based in Portsmouth. Stocking a great range of products from Running Shoes, Fitness Clothing, Running Nutrition and more! Offering expert services such as Gait analysis, custom insole fitting and more.

Visit Website

Phone:

02392698285

Email:

sales@alexandrasports.com

Location:

Unit B, 1000 Lakeside North Harbour,
Central Square Pavilion,,
Portsmouth
Hampshire
PO6 3EN

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Alexandra Sports 5 star review on 9th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have an ankle injury so was recommended a specific type of running shoe. I emailed ahead giving details including my required size and was told there were plenty available. When I made my appointment for the fitting following gait analysis it transpired there was not a single pair of shoes in my size so was a wasted trip. I now have to wait a further two weeks and return to try out the two pairs ordered. Whilst the service on the day was attentive, this wait was very frustrating”

Helpful Report

Good afternoon! Thank you for visiting us and leaving your review, I am sorry to hear that your experience didn't live up to our usual excellent standards. I fully understand the frustration this can sometimes cause, despite us probably plenty of footwear in your size available, when we perform our in-depth gait analysis, the footwear selection naturally gets smaller so that we can accomodate the perfect models of footwear that fit your gait and foot type, especially when it comes to customers dealing with injuries. Not all shoes are built the same, so it seems that the footwear you specifically needed, we didn't have in your size at the time. I understand this can be dissapointing, however we will always custom order in any shoes that have been suggested by our team. I hope upon your return to try on your ordered shoes, you will see it was worth the wait. If you have any further queries or issues, please do not hesitate to reach out to us. Kind regards, Ronnie Alexandra Sports

“Great service and expertise, very knowledgeable”

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“Excellent gait analysis and information followed by choosing the perfect pair of trainers for me. Would highly recommend.”

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“Fast delivery and goods were as expected and high quality”

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“Excellent price. Great service and delivered when I requested”

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“What a fantastic place - very knowledgeable & friendly - super happy to help answer all questions - came out with a fantastic pair of running shoes which I can’t wait to try - I will definitely use Alexandra Sports again”

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“Knowledgeable assistant (Emily) made me feel very comfortable”

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“Very pleased the young man was very thorough and gave time for questions etc. I would recommend Alexandra Sports to other people.”

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“Excellent service, polite, friendly, knowledgeable staff. THE place to go for all things connected to running. I purchased online and emailed I would collect as visiting the area, got a response almost immediately and they were friendly and prompt when I went to collect. Not my first purchase from there, they are excellent”

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“An excellent gait analysis! I was confident that everything I was told was backed up with the video proof and also that the current injury I have could be aggravated by the wrong trainers I am wearing! I left with a new pair and good advice! Highly recommend coming here even if like me you are an experienced runner! Things change and so might your trainers!”

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“Initial enquiry quickly and fully responded to. Friendly welcome with reassuring advice and recommendations relating to my problem feet! Will definitely be going back again and recommending Alexandra Sports to family and friends.”

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“Excellent from the moment I arrived at the shop in Portsmouth. The lady (Emily?) explained in good detail what I needed in a new Running Shoe. Have been coming for years and will continue.”

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“Thorough analysis appointment will definitely come to Alexandra sports in future.”

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“xxxxxxxxxx”

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“Thorough analysis appointment will definitely come to Alexandra sports in future.”

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“The staff at Alexandra Sports are knowledgeable and extremely helpful. I am not local to Portsmouth but the team were happy to suggest suitable trainers for my needs via email based on a previous purchase. They were efficient when I needed to change the size via the post and checked I was happy with my final purchase. My new trainers are so comfortable I have purchased a second pair already! Thank you.”

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“The staff were very knowledgeable, very helpful and explained everything to me as we went along. I felt very informed to make the right running shoe decision.”

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Alexandra Sports is rated 4.9 based on 1,073 reviews