It’s taken three weeks of chasing a quote for HNWI building insurance for a substantial London property to additionally provide flood insurance, potentially moving onto high value cars and jewelry also needing to be covered. They have not even had the decency to pick up the phone with any updates not even once, nor e-mail. My PA has chased and chased just about every day - sometimes more than once a day. Extremely unprofessional and absolute time wasters. DO NOT GET THEM TO QUOTE and certainly do not use them if this is their standard of pre client care if they cannot be bothered to even bring you on board as a large private client with multiple opportunities.